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Genesys GCP-GCX (Genesys Cloud CX Certified Professional-Consolidated) Exam is a certification program designed to provide individuals with knowledge and skills in implementing, configuring and administering Genesys Cloud CX solutions. GCP-GCX exam is intended for professionals who are involved in the design, implementation, and management of customer experience solutions using Genesys Cloud CX. Genesys Cloud CX Certified Professional - Consolidated Exam certification validates the knowledge and skills of professionals in the use of Genesys Cloud CX solutions and provides an opportunity to demonstrate expertise in the field of customer experience management.
The GCP-GCX Exam is a comprehensive exam that covers a wide range of topics related to Genesys Cloud CX. It is designed to test the skills and knowledge of professionals who are responsible for implementing and managing contact center solutions. By passing the exam, professionals can demonstrate their ability to design, configure, and manage Genesys Cloud CX solutions, which can help them advance their careers in the field of contact center technology. The GCP-GCX exam is a valuable credential that can help professionals stand out in a competitive job market and demonstrate their expertise in Genesys Cloud CX.
GCP-GCX Free Dump Download | GCP-GCX Test FreeThe GCP-GCX certification exam is one of the top-rated career advancement certifications in the market. This Genesys Cloud CX Certified Professional - Consolidated Exam (GCP-GCX) exam dumps have been inspiring beginners and experienced professionals since its beginning. There are several personal and professional benefits that you can gain after passing the Genesys GCP-GCX Exam. The validation of expertise, more career opportunities, salary enhancement, instant promotion, and membership of Genesys certified professional community.
Genesys GCP-GCX or the Genesys Cloud CX Certified Professional-Consolidated Exam is designed to validate the skills and knowledge of professionals who are interested in working with Genesys Cloud CX platform. Genesys Cloud CX Certified Professional - Consolidated Exam certification exam covers various aspects of Genesys Cloud CX, including contact center management, routing, reporting, and analytics. GCP-GCX Exam is intended for individuals who want to become proficient in managing Genesys Cloud CX and provide top-notch customer service to their clients. Genesys Cloud CX Certified Professional - Consolidated Exam Sample Questions (Q79-Q84):NEW QUESTION # 79
_________ binds the numbering plan with the trunk.
A. Inbound route
B. Edge Group
C. Edge
D. Outbound route
Answer: D
Explanation:
Outbound route is what binds the numbering plan with the trunk in Genesys Cloud CX Telephony Admin menu. An outbound route is a logical connection that allows voice communication from Genesys Cloud CX to an external system or network using a trunk. An outbound route can have various options configured to define its behavior and performance, such as:
Numbering plan
Trunk
Classification
Priority
An outbound route binds the numbering plan with the trunk by specifying which numbering plan and which trunk to use for outgoing calls based on the classification of the destination number. An outbound route can also specify the priority of the trunk to use when multiple trunks are available for the same classification. Reference: https://help.mypurecloud.com/glossary/outbound-route/https://help.mypurecloud.com/articles/add-an-outbound-route/
NEW QUESTION # 80
What is the distinguishing feature between queues and groups?
A. Both queues and groups have the same ACD capabilities.
B. Queues can be used in Architect flows, while groups cannot.
C. Unlike groups, queues allow for more complex scenarios like skill-based routing.
D. Queues can have agents as members, while groups cannot.
Answer: C
Explanation:
Explanation
Queues and groups are both used to organize users within Genesys Cloud CX, but they have different purposes and capabilities. Queues are used to route interactions to agents based on various criteria, such as skills, availability, utilization, etc. Queues can also be used in Architect flows to define routing logic and actions for different types of interactions. Groups are used to manage users and their permissions, such as roles, divisions, etc. Groups cannot be used for routing interactions or in Architect flows. References: https://help.mypurecloud.com/articles/about-queues/https://help.mypurecloud.com/articles/about-groups/
NEW QUESTION # 81
Files uploaded to the workspace can be shared with non-members of the Genesys Cloud CX organization.
NEW QUESTION # 82
Which of the following are AND Evaluation Methods? (Choose three.)
A. Best available skills
B. Agent availability
C. Disregard skills
D. Bullseye matching
E. All skills matching
Answer: A,D,E
Explanation:
Explanation
AND Evaluation Methods are used to evaluate the skills of agents and interactions based on logical AND operations. This means that all the required skills must match for an agent to be eligible for an interaction.
There are three types of AND Evaluation Methods: All skills matching, Best available skills, and Bullseye matching. All skills matching evaluates agents based on the number of skills they have in common with the interaction. Best available skills evaluates agents based on the highest skill proficiency level they have in common with the interaction. Bullseye matching evaluates agents based on predefined rings of skill requirements that relax as the selection pool expands from one ring to the next. References: https://help.mypurecloud.com/articles/evaluation-methods/ https://help.mypurecloud.com/articles/bullseye-routing/
NEW QUESTION # 83
You are preparing to deploy Genesys Cloud CX and need to order trunks.
Where can you find guidelines on PSTN carrier requirements?
A. Get a default trunk line installed.
B. On the PSTN carrier's web site.
C. By asking your carrier what you would need.
D. In the Genesys Cloud CX Resource Center.
Answer: D
Explanation:
Reference:
You can find guidelines on PSTN carrier requirements in the Genesys Cloud CX Resource Center. The Genesys Cloud CX Resource Center provides documentation and resources for using and configuring Genesys Cloud CX features and functions. The PSTN carrier requirements article lists the minimum requirements that a PSTN carrier must meet to work with Genesys Cloud CX. Reference: https://help.mypurecloud.com/articles/pstn-carrier-requirements/https://help.mypurecloud.com/