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ServiceNow CIS-CSM Certification is an intermediate-level program, requiring successful completion of a proctored exam. CIS-CSM exam is specifically designed to evaluate the individual's ability to define and design ServiceNow CSM solutions, configure the ServiceNow CSM application, and manage CSM processes. CIS-CSM exam is proctored and can be taken at a physical testing center or online.
ServiceNow CIS-CSM Certification Exam is a comprehensive certification that validates an individual's skills and knowledge in implementing and managing ServiceNow's CSM module. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification is designed for professionals who work in customer service management and are responsible for configuring and deploying ServiceNow's CSM solutions. Achieving this certification can enhance an individual's career prospects in the customer service management field and demonstrate their expertise in ServiceNow's CSM module.
CIS-CSM test questions, CIS-CSM dumps torrent, CIS-CSM pdfIn addition to the advantages of high quality, our CIS-CSM exam questions also provide various versions. In order to meet your personal habits, you can freely choose any version of our CIS-CSM study materials within PDF, APP or PC version. Among them, the PDF version is most suitable for candidates who prefer paper materials, because it supports printing. And our PDF version of the CIS-CSM training guide can be carried with you for it takes on place. Sample QuestionsSample Item - Incident Management:
If a parent Incident is updated to reflect a new Assignment Group, Work Notes, andrelated Problem, which corresponding fields are updated on the child Incident(s)?
No updates are made to child Incidents
Assignment Group and Work Notes
Assignment Group, Work Notes, and related Problem
Work Notes
Sample Item - Problem Management:
When creating a problem record from an incident record, which element defines thefield mapping between the two?
ProblemV2Util script include
Create Problem UI action
Problem created from system property (com.sn-problem.create_from_incident.attributes)
ProblemUtils script include
Sample Item - Change and Release Management:
Conflict detection in change management can identify conflicts from which of thefollowing reasons?
The changes schedule does not give appropriate lead time
The CI is not in the maintenance window
The change scheduled is outside of business hours
The change schedule is during blackout periods
Existing scheduled changes to the CI
Sample Item - Knowledge Management:
Each time a knowledge article is viewed, a record with the user identity and whetherthe articles was attached to a task, is added to which table?
Knowledge Search Log [ts_query_kb]
Knowledge Use [kb_use]
Knowledge Feedback [kb_feedback]
Knowledge [kb_knowledge]
Sample Item - Service Catalog / Request Management:
Which one of the following is proper syntax for accessing values of variables from aRecord Producer script field?
g_form.getVariable(＆variable_name')
producer.variable_name
current.variable_name
g_form.getReference(＆variable_name')
Sample Item - Configuration Management Database (CMDB):
Which field on a Configuration Item (CI) may be used to route Incidents to theappropriate group to quickly resolve Incidents related to the CI?
Change Control
Support Group
Assignment Group
Managed By
ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q223-Q228):NEW QUESTION # 223
Which data model should be employed to track a household where a group of consumers share a common address?
A. Consumer with Organizational
B. Household with Consumer
C. Consumer with Customer Access Management
D. Household with Customer Access Management
Answer: C
NEW QUESTION # 224
Matching rules enhance assignment capability by ____________________.
A. Matching best agent by skill
B. Providing dynamic matching of cases to groups or individuals
C. Determining if account is a customer or partner
D. Matching best agent by availability
Answer: A
Explanation:
Reference:
customer-service-management/concept/c_CaseRouting.html
NEW QUESTION # 225
Out-of-the-box. cases are automatically closed after how many days?
A. 3 days
B. 5 days
C. Cases are not automatically closed by default
D. 10 days
Answer: C
NEW QUESTION # 226
What does NLU stand for?
A. Natural-Language URL
B. Natural-Language Understanding Most Voted
C. Natural-Learning URL
D. Natural-Learning Userability
Answer: B
NEW QUESTION # 227
By default what can customers with the customer (sn_customerservice.customer) role see on the customer service portal? (Choose three.)
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