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An administrator for an energy company recently built a new FlexCard that shows whether a customer is enrolled in autopay.
How can the administrator put the new FlexCard in the Energy and Utilities Cloud Contact Center Console?
A. Create a Lightning Web Component wrapper for the FlexCard and add it onto the page.
B. Create a VisualForce Page wrapper for the FlexCard and add it onte the page.
C. Open the object's page layout and add the FlexCard LWC ante the layout.
D. Edit the Lightning Record or App Builder and place the FlexCard LIC onto the page.
Answer: D
NEW QUESTION # 16
A customer has enabled integration between the Energy and Utilities Contact Center Console and Salesforce Field Service (SF5). When a customer calls for a service appaintment, what two prerequisite steps must an agent complete before creating the appointment?
Choose 2 answers
A. Check available field service time slots for the week.
B. Confirm customer entitlements for field service appointments.
C. Accurately confirm and verify customer details.
D. See a list of all service and work types available in the system.
Answer: B,C
NEW QUESTION # 17
An energy company is implementing Energy and Utilities Cloud for their contact center and is in the process of importing contact information from the billing system to Salesforce, An administrator has been asked if and how the contact data updated in Salesforce will be reflected back in the billing system.
What two options can be presented back as potential solution?
Choose 2 answers
A. The billing system can query Salesforce every night to retrieve changes made to contacts.
B. Salesforce Export Wizard will automatically create a csv of contact information to be imported to the billing system.
C. Salesforce will be the system of record for contacts and it doesn't need to update the billing system in the future.
D. Salesforce can send the updated information to the billing system in real-time or batch if it's required,
Answer: A,D
NEW QUESTION # 18
An energy company implementing Energy and Utilities Cloud needs to generate a contract frame its proposals that include up to 100 line items, with its template already built in a DOCX file. According to the new company branding, custom fonts were used.
A. Server-Side generation, as Client-Side doesn't support custom fonts
B. Client-Side generation, as this doesn't have a high number of line items
C. Using the Contract Lifecycle Management, which Document Generation mechanism should the administrator recommend?
D. Server-Side generation, as this has a high number of line items
E. Client-Side generation, as Server-Side deesn't support DOCK templates
Answer: B
NEW QUESTION # 19
A customer has recently installed Energy and Utilities Cloud Which specific license enables an energy company's partners to access applications via a web portal?
A. Energy and Utilities Base
B. Energy and Utilities Base Service
C. Energy and Utilities Base for Digital Experience Partner
D. Energy and Utilities Cloud for Digital Experience User
Answer: C
Explanation:
The Energy and Utilities Cloud by Salesforce enables energy companies to connect with their partners through dedicated licenses that cater to digital experiences. The "Energy and Utilities Base for Digital Experience Partner" license is specifically designed for partner users who need access to applications via a web portal. This license type provides the necessary access rights and functionalities tailored for partners, ensuring they can efficiently use the Energy and Utilities Cloud's resources in a collaborative environment tailored to the unique needs of energy sector partnerships.
Reference = The details about licensing and partner access can be found under the Salesforce Energy and Utilities Cloud documentation, specifically in the sections discussing user licensing and partner portal configurations. More comprehensive information is available on Salesforce's official resources and documentation regarding the Energy and Utilities Cloud product, focusing on configuration and user license management.
NEW QUESTION # 20
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