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An order from the Service Catalog has been placed. Two records in the Platform are created as a result.
Which two records are associated with tins newly ordered item?
Choose 2 answers
A. A change record
B. A problem record
C. A record of sc_req_llem table
D. An Incident record
E. A record of sc_task
Answer: C,E
NEW QUESTION # 502
On a form, which type of Geld has this icon which can be clicked, 10 S00 a preview of the associated record?
A. Lookup
B. Reference:
C. Preview
D. Drilkdown
E. Snapshot
F. Quickview
Answer: B
NEW QUESTION # 503
What module enables an administrator to define destinations for imported data on any ServiceNow table?
A. Import Map
B. Schema Map
C. Field Transform
D. Transform Map
Answer: D
Explanation:
A Transform Map in ServiceNow is used to define how imported data from external sources (such as CSV files, Excel sheets, or third-party integrations) is mapped into the target table within the platform.
Key Features of Transform Maps:
They allow administrators to define field mappings between the import set table and the target table.
Can include field transformations, such as converting data formats or merging values.
Support scripted transformations using onBefore and onAfter scripts.
Why Other Answers Are Incorrect:
A . Field Transform - No such module exists in ServiceNow. Transform Maps handle field transformations.
C . Schema Map - The Schema Map visualizes table relationships but does not handle data imports.
D . Import Map - This is not a valid ServiceNow module. The correct term is Transform Map.
Reference from Certified System Administrator (CSA) Official Documentation:
ServiceNow Transform Maps Documentation
ServiceNow CSA Training Module: "Importing Data and Transform Maps"
NEW QUESTION # 504
Which of the following can be customized through the Basic Configuration UI 16 module? (Choose three.)
A. Browser Tab Title
B. System Date Format
C. Form Header Size
D. Banner Image
E. Record Number Format
Answer: A,B,D
Explanation:
The Basic Configuration UI 16 module in ServiceNow allows administrators to make basic UI customizations without needing to modify code or system properties manually. These settings apply to the overall look and feel of the instance.
Customizable Elements via Basic Configuration UI 16:
Banner Image (✅ Option A)
Allows admins to change the ServiceNow banner logo at the top of the page.
This is useful for branding the instance with a company's logo.
Browser Tab Title (✅ Option C)
Changes the title displayed on the browser tab when accessing the ServiceNow instance.
Helps customize the instance's branding for different user environments (e.g., "IT Service Portal" instead of "ServiceNow").
System Date Format (✅ Option D)
Allows admins to set the date format displayed across the instance.
Helps standardize date display based on organizational or regional preferences (e.g., MM/DD/YYYY vs. DD/MM/YYYY).
Why Are the Other Options Incorrect?
❌ B. Record Number Format
Incorrect: The format of record numbers (such as INC0010001 for incidents) is controlled via System Definition ¡ú Number Maintenance and NOT in Basic Configuration UI 16.
❌ E. Form Header Size
Incorrect: The form header size is not directly customizable through Basic Configuration UI 16.
Form layout and styling changes are managed through UI Policies, Client Scripts, or custom CSS configurations.
Reference from Certified System Administrator (CSA) Documentation:
📌 ServiceNow Docs - Basic Configuration UI 16
🔗 ServiceNow UI Customization Documentation
"Basic Configuration UI 16 provides a simple way to modify banner images, browser titles, and system-wide date formats." Conclusion:
✅ The correct answers are:
A . Banner Image (Customizes the instance's logo)
C . Browser Tab Title (Changes the browser tab text)
D . System Date Format (Sets the instance-wide date format)
🔹 Understanding Basic Configuration UI 16 is important for ServiceNow administrators to quickly apply branding and instance-wide display settings without modifying system properties manually.
NEW QUESTION # 505
A Role is defined as what?
A. A collection of permissions
B. A Persona in a workflow
C. A set of access control rules
D. A set of user access policies
Answer: C
NEW QUESTION # 506
......
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