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Salesforce ADM-201 (Salesforce Certified Administrator) Exam is a globally recognized certification program that validates the knowledge and skills of Salesforce administrators. ADM-201 exam is designed to test the candidate's understanding of Salesforce administration concepts, such as user management, security, data management, and automation. Passing ADM-201 Exam is a great way to demonstrate your expertise in Salesforce administration and open up new career opportunities. Salesforce Certified Administrator Sample Questions (Q28-Q33):NEW QUESTION # 28
Ursa Major Solar wants to use the Salesforce approval process.
What are two characteristics that make a sales process a good fit for the Salesforce approval process?
(Choose two.)
A. The approval manager is randomly assigned from a public group of managers, and there is a second approval by the Sales VP.
B. There is an approval to a queue member for all Opportunities and an additional approval by a Sales VP for Opportunities over a certain amount.
C. The first level approval can be denied and automatically routed to the Sales VP for final approval.
D. There are approvals for all Opportunities by a Sales VP where a Sales VP is allowed to delegate their approval to someone else.
Answer: C,D
NEW QUESTION # 29
[106] You can set the Tab as a Landing Tab while creating the Tab for the Object?
A. True
B. False
Answer: B
Explanation:
Section: Volume B
Explanation
NEW QUESTION # 30
An Administrator at DreamHouse Realty wants an easier way to assign an agent capacity and skill set. Which feature should the administrator enable to meet this requirement?
A. Territory Management
B. Escalation Rules
C. Omni-Channel
D. Knowledge Management.
Answer: C
Explanation:
To assign agent capacity and skill set, the administrator should enable Omni-Channel, which is a feature that allows agents to work on multiple cases or chats at once based on their availability and expertise.
Omni-Channel can route work items to agents based on their predefined capacity and skills, ensuring that they are working on the right tasks at the right time. Knowledge Management, Escalation Rules, and Territory Management are not related to agent capacity and skill set. References: https://help.salesforce.com/s/ar ... view.htm&type=5
NEW QUESTION # 31
I can merge 3 records at a time in SFDC to clean up dupe.
A. True
B. False
Answer: A
Explanation:
Section: Volume J
NEW QUESTION # 32
Your System Administrator must reset your password for you if you lose it.
A. True
B. False
Answer: B
NEW QUESTION # 33
......
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