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Which is often included in an Agile approach to software development?
A. Advanced analytics
B. Integrated service management toolsets
C. CI/CD
D. Information models
Answer: C
NEW QUESTION # 82
A service desk uses triage to ensure they work on the most urgent tasks first. This sometimes causes user satisfaction issues, because low priority requests can wart a long time before anyone starts to work on them.
What is the BEST way to manage this issue?
A. Increase the priority of requests that have been waiting a long time and are at risk of breaching agreed service levels
B. Use first-in first-out prioritization instead of triage, to ensure that tasks are worked on in the order that they are requested
C. Train users so that they know their requests might be delayed if there are many higher priority tasks in the backlog
D. Recruit more service desk staff so that they are able to work on low priority requests even when there are many higher priority tasks
Answer: A
NEW QUESTION # 83
A service provider is redesigning its service management system using value stream management and mapping. The service management team is reviewing the role of practices in various value streams. There is an argument about the role of deployment management as software development and service management teams see its role differently. What is the BEST approach to define the role of deployment management practice in value streams?
A. Deployment management does not play any role in the incident resolution value stream
B. Deployment management plays an important role in any value stream requiring transition of service components to production environment
C. Deployment management plays an important role only in creation of new services developed within the organization
D. Deployment management plays an important role in creation of new and changed services; it does not contribute to other value streams
Answer: B
NEW QUESTION # 84
A technology firm has implemented a new ticketing system for managing customer support requests. However, the firm is facing challenges in effectively prioritizing and managing these tickets due to varying levels of urgency and complexity. Some high-priority issues are being delayed, while less critical requests are being addressed too soon, leading to customer dissatisfaction and inefficiencies in the workflow. How should the firm improve this situation?
A. Prioritize tickets based on the order of receipt
B. Limit ticket submissions to reduce the workload on support staff
C. Stop recording requests during exceptionally busy times
D. Develop a dynamic prioritization model that assesses the impact and urgency of each ticket
Answer: D
NEW QUESTION # 85
An organization experiences a high level of variation in the demand for its development services.
The organization has the capacity to fulfil the overall level of demand but wants to reduce the variation so that it does not have to prioritize work at peak times. Which action would BEST help the organization influence the demand for its services?
A. Engaging with a supplier to outsource tasks
B. Introducing continuous integration and deployment
C. Increasing the number of test specialists
D. Reducing the charges for less busy periods
Answer: D
NEW QUESTION # 86
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