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EXIN ITILFNDv4 (ITIL 4 Foundation) Exam is an essential certification for IT professionals who want to improve their knowledge and skills in ITSM. ITIL 4 Foundation certification provides a comprehensive understanding of the ITIL framework, its concepts, and principles. The ITIL 4 Foundation certification also helps professionals align business objectives with ITSM practices and improve their employability in the IT industry.
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What is the difference between the 'incident management' and 'service desk' practices?
A. Incident management resolves issues, service desk investigates the underlying causes of issues
B. Incident management restores service operation, service desk provides communication with users
C. Incident management manages interruptions to services, service desk monitors achieved service quality
D. Incident management resolves complex issues, service desk resolves simpler issues
Answer: B
NEW QUESTION # 99
Which is the MOST important stakeholder group that a service provider needs to collaborate with?
A. Relationship managers
B. Developers
C. Suppliers
D. Customers
Answer: D
NEW QUESTION # 100
What are the three phases of 'problem management'?
A. Incident management, problem management, change control
B. Problem identification, problem control, error control
C. Problem analysis, error identification, incident resolution
D. Problem logging, problem classification, problem resolution
Answer: B
NEW QUESTION # 101
Which ITIL practice recommends performing service reviews to ensure that services continue to meet the needs of the organization?
A. Service configuration management
B. Service request management
C. Service desk
D. Service level management
Answer: D
NEW QUESTION # 102
Identify the missing word in the following sentence:
Sponsor is the role that authorizes budget for service [?].
A. value
B. management
C. consumption
D. provision
Answer: C
NEW QUESTION # 103
......
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