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EXIN ITILFND_V4(ITIL 4基礎)考試是一個認證計劃,旨在評估個人對ITIL 4框架的知識和理解。本考試適用於從事IT服務管理並希望更好地了解ITIL 4框架的專業人士。該考試也適合那些有興趣在IT服務管理領域追求職業生涯的人。 最新的 EXIN ITIL ITILFND_V4 免費考試真題 (Q300-Q305):問題 #300
Which problem management activity ensures that a problem can be easily tracked and management information can be obtained?
A. Detection
B. Prioritization
C. Categorization
D. Escalation
答案:C
問題 #301
In which step of the 'continual improvement model' is an improvement plan implemented?
A. How do we get there?
B. What is the vision?
C. Take action
D. Did we get there?
答案:C
問題 #302
Which practice needs people who understand complex systems and have creative and analytical skills?
A. Service level management
B. Service request management
C. Problem management
D. Change enablement
答案:C
問題 #303
What is described by the service value system?
A. How to apply the systems approach of the guiding principle think and work holistically
B. Services based on one or more products, designed to address needs of a target consumer group
C. Joint activities performed by a service provider and a service consumer to ensure continual value co-creation
D. How all the components and activities of the organization work together as a system to enable value creation
答案:D
問題 #304
Identify the missing word(s) in the following sentence:
The purpose of the problem management practice is to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and
[?].