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[General] High Salesforce AP-209 Passing Score - AP-209 Exam Certification Cost

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【General】 High Salesforce AP-209 Passing Score - AP-209 Exam Certification Cost

Posted at before yesterday 21:02      View：5 | Replies：1        Print      Only Author   [Copy Link] 1#
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Salesforce AP-209 Exam Syllabus Topics:
TopicDetails
Topic 1
  • Optimization: This domain covers using service objectives for automated scheduling, global optimization engine capabilities, troubleshooting optimization issues, and strategies to improve scheduling quality and efficiency.
Topic 2
  • Resource Management: This domain focuses on managing resource availability, Service Territory Management capabilities, handling different resource types, and implementing optimal scheduling strategies for field service personnel.
Topic 3
  • Mobile: This domain covers offline functionality in the Field Service Mobile app, mobile customization and extension options, technician management capabilities, and communication features between dispatchers, technicians, and customers.
Topic 4
  • Foundation: This domain addresses modeling complex work structures like work orders, constructing maintenance plans for recurring service, and customizing the dispatcher console to improve operational efficiency.
Topic 5
  • Assets: This domain examines asset architecture including hierarchies and relationships, and strategies for tracking and managing customer assets throughout their lifecycle.

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Salesforce Advanced Field Service Accredited Professional Sample Questions (Q20-Q25):NEW QUESTION # 20
Green Energy Solutions has resources in multiple countries and time zones. Each country has different holidays and permitted working hours.
What should the consultant configure to support this?
  • A. Work Types, Resource Availabilities and Operating Hours
  • B. Service Territories, Resource Capacity and Business Hours
  • C. Service Territories, Operating Hours and Resource Absences
  • D. Skills, Operating Hours, Time Slots and Holidays
Answer: C
Explanation:
To model international workforces in Salesforce Field Service, specific objects handle geography, time, and exceptions.
* Option B is correct.
* Service Territories:Used to define the geographical areas (Countries/Regions). Crucially, the Time Zoneis defined on the Service Territory record.
* Operating Hours:Used to define the "ermitted Working Hours" (e.g., Mon-Fri, 9-5). These are assigned to the Service Territory or Service Territory Member.
* Resource Absences:Used to model time off, such as public holidays or sick days, where the resource is unavailable. (Note: Holidays can also be linked directly to Operating Hours, but Resource Absences are the distinct records created on the Gantt).
* Option A is incorrect because "Business Hours" is a Service Cloud (Support) object used for Case Entitlements, not Field Service scheduling. "Resource Capacity" is used for contractors (Capacity- Based Scheduling), not for defining standard working hours.

NEW QUESTION # 21
Universal Containers installers are required to complete a standardized quality checklist that includes data inputs as well as capturing some pictures of the completed installation.
How should a Field Service consultant set up the mobile experience for those installers?
  • A. Leverage 'Work Plans' and a flow to launch from a 'Work Step'
  • B. Use 'Deep Linking' in order to achieve this requirement
  • C. Give complete edit access to the mobile app so the installers have the flexibility to update what they need
  • D. Create fields on the Service Appointment and create a Service Appointment 'Record Update' action for the quality check items and leverage 'Chatter' to post images
Answer: A
Explanation:
This scenario describes a structured process with validation (Checklist + Data + Images).
* Option A is correct.Work Plansare the standard, modern feature for checklists in Salesforce Field Service. A Work Plan consists of "Work Steps." These steps can be linked to aFlow, which provides a user-friendly wizard to capture specific data inputs and upload images in a structured way.
* Option Bis the legacy method. Adding fields directly to the Service Appointment creates clutter and doesn't offer a step-by-step "Checklist" experience.
* Option Cis a security risk (too much access) and provides no process guidance.
* Option D(Deep Linking) is used to jumpoutof the app to another app, which is not needed here since SFS can handle flows natively.

NEW QUESTION # 22
Which three topics should a consultant raise during the project scoping discussion of a field service implementation?
  • A. Solution Design: request for acceptance
  • B. Work Parameters: how work is being defined
  • C. Terminology: translate objectives and priorities into Field Service
  • D. Project Objectives: what is essential
  • E. Sprint Review: to review what will be done during the sprint cycle
Answer: B,C,D
Explanation:
During Scoping (the initial phase), the goal is to align on the "What" and "Why" before moving to the "How."
* Option A is correct (Work Parameters):You must define what constitutes a "Job" (Work Order), how long it takes, and what skills are needed. This is the foundation of the data model.
* Option C is correct (Terminology):Mapping the customer's language to Salesforce terms (e.g., "We have 'Truck Rolls' -> In Salesforce, that is a 'Service Appointment'") is crucial to avoid confusion throughout the project.
* Option D is correct (Project Objectives)efining what is "Essential" (MVP) vs. "Nice to Have" sets the project boundaries and success metrics.
* Option B (Sprint Review) happensduringthe build phase (Agile methodology), not during initial scoping.
* Option E (Solution Design) is theoutputof the scoping/analysis phase, not a topic you ask about during the initial discovery.

NEW QUESTION # 23
A Customer is outsourcing some of the maintenance work to third-party contractors (named contractors, not capacity based). Unlike internal employees who have consistent working hours (Mon-Fri, 8 am-5 pm), contractors' working hours vary from day to day.
The internal employees' availability is set with Operating Hours, while the contractors' availability is set with Shifts on top of these Operating Hours. As a result, on days where the contractor's workday ends at 4 pm, for some reason the contractors still show up as valid candidates for a visit scheduled to end at 5 pm.
What should a consultant change to prevent such behavior?
  • A. Set the contractors as a 'Capacity Based' resources and limit their working hours per day
  • B. Create an 'Operating Hours' record with no time slots and assign it to the contractors through the STM (Service Territory Member) record. That will override the Territory's regular 'Operating Hours' and the contractor's availability will be derived only from Shifts
  • C. Change the current 'Operating Hours' assigned to everyone to end at 4 pm (instead of 5 pm) and set the
    4 pm till 5 pm availability using Shifts
  • D. Instead of using Shifts, create multiple 'Operating Hours' records and assign each record to the contractor STM (Service Territory Member) and change on a daily basis
Answer: B
Explanation:
This issue arises because Salesforce Field Service calculates availability by combining Operating Hours AND Shifts. If a user has Operating Hours of 9-5, they are fundamentally "Available" during that time. A Shift is typically used to add or extend availability (or define it if using specific settings), but standard Operating Hours often take precedence as the "Base."
* Option A is correct.To have a resource's availability definedexclusivelyby variable Shifts, the best practice is to assign them a "Shell" or "Empty" Operating Hours record (one with zero time slots defined). With no base hours, the system looksonlyto the Shifts to determine when the resource is working. This ensures that if a Shift ends at 4 PM, the resource is truly unavailable at 5 PM.
* Option B is administratively impossible (you cannot automate changing the STM Operating Hours record lookup daily without complex custom code, and it's not a standard practice).

NEW QUESTION # 24
Universal Containers offer repair services for customers' capital equipment. Sometimes, a customer may ask a repair technician to take a look at another piece of equipment while they're on-site.
How can Universal Containers give the field worker the flexibility to extend the time on site and track that they performed service on another piece of equipment?
  • A. Have the technician add the additional piece of equipment serviced to the 'Related Assets' list on the Work Order, and capture the 'Actual End date' upon completion
  • B. Build a Field Service Mobile flow and set it as a Mobile App Extension flow that will create a Work Order Line Item populating the Asset and extend the 'Duration' and 'Scheduled End' time of the Service Appointment. Leverage 'Scheduling Recipes' so optimization can reshuffle the remainder of the day, if the extended time requested is greater than 10 minutes
  • C. Add two custom fields: a custom checkbox field on the Service Appointment, that if selected will trigger the creation of another Service Appointment related to the same asset with an 'Immediately follow' dependency to the current Service Appointment, and a number field to capture the duration of the new service
  • D. Create a custom text field on the Work Order that will capture 'Additional work onsite' and have the Salesforce administrator update the Asset with a custom field called 'Date of the last service'
Answer: B
Explanation:
This requires a balance of data accuracy (tracking the asset) and schedule accuracy (updating the duration).
* Option D is correctbecause it usesField Service Mobile Flows, which is the best practice for guiding technicians through complex processes.
* Data:Creating aWork Order Line Item (WOLI)is the correct data model to track work done on a specific (secondary) Asset under the main Work Order.
* Schedule:The flow can update the current Service Appointment's Duration and Scheduled End to reflect the reality that the tech will be there longer.
* Automation:Triggering a "Scheduling Recipe" (now typically handled via Flows/Optimization services) ensures that if the appointment runs long, subsequent appointments for the day are automatically shifted (Reshuffled) to prevent overlapping/late arrivals.
* Options A and C fail to update the schedule duration, meaning the tech will likely be late to their next job without the dispatcher knowing. Option B creates a second appointment, which is administratively heavy for "just looking at" another asset during the same visit.

NEW QUESTION # 25
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Posted at 14 hour before        Only Author  2#
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