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[General] Salesforce Plat-Admn-201最新考題 &最新Plat-Admn-201考題

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【General】 Salesforce Plat-Admn-201最新考題 &最新Plat-Admn-201考題

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難道你不想在你的工作生涯中做出一番輝煌的成績嗎？肯定希望那樣吧。那麼，你就有必要時常提升自己了。在Salesforce行業工作的你應該怎樣提升自己的水準呢？其實參加IT認證考試獲得認證資格是一個好方法。Salesforce的認證考試資格是很重要的資格，因此參加Plat-Admn-201考試的人變得越來越多了。
Salesforce Plat-Admn-201 考試大綱：
主題簡介
主題 1
  • Configuration and Setup: This domain covers foundational administrative tasks including company settings, user interface configuration, user management with licenses and access controls, and implementing security measures through login restrictions and the Salesforce sharing model.
主題 2
  • Object Manager and Lightning App Builder: This domain focuses on Salesforce data architecture, including object relationships, field customization, page layout management, and understanding the implications of field deletions on dependent features.
主題 3
  • Data and Analytics Management: This domain focuses on data operations including importing, exporting, and backing up data, maintaining data quality through validation rules, and creating reports and dashboards while understanding sharing model impacts.
主題 4
  • Agentforce AI: This domain introduces AI-powered agents in Salesforce, covering use cases, configuration in Agent Builder, security considerations, and troubleshooting agent permissions.
主題 5
  • Sales and Marketing Applications: This domain addresses sales cycle management from leads to opportunities, including productivity features, lead automation, campaign management, forecasting, and Einstein for Sales capabilities.
主題 6
  • Automation: This domain covers automation tools for streamlining business processes, including assignment and escalation rules, Flow configuration for various scenarios, and approval process setup.

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最新的 Salesforce Certified Administrator Plat-Admn-201 免費考試真題 (Q96-Q101):問題 #96
Agentforce is escalating cases to the support team, but the support team complains they have no context and have to ask the customer to repeat everything. Which configuration issue is the most likely cause of this issue?
  • A. The support team members are missing the Agentforce User permission set.
  • B. The support team's case page layout is missing the agent history component.
  • C. The handoff is creating a new case instead of transferring the existing session.
  • D. The agent's instructions are preventing the history and context from being saved.
答案：B
解題說明：
When an AI agent like Agentforce transfers a conversation to a human support representative, the goal is a "warm handoff" where the rep can see exactly what the customer and the AI discussed. If reps are complaining about a lack of context, the most common administrative cause is that the Conversation History component (or Agent History component) has not been added to the Case Lightning Record Page. Without this component on their page layout, the rep sees the newly assigned case but cannot see the transcript of the preceding chat session. To resolve this, the Platform Administrator should use the Lightning App Builder to add the relevant history component to the Case page used by the support team. Option D is less likely if escalation is working but context is missing. Option A would prevent users from using Agentforce features but wouldn't specifically hide the transcript of a finished AI interaction. Ensuring the UI includes the conversation history is critical for maintaining high customer satisfaction during handoffs.

問題 #97
A Platform Administrator at Universal Containers has a screen flow that helps users create new leads. When Lead Source is "Search Engine", the administrator needs to require the user to choose a specific search engine from a picklist. If Lead Source is not "Search Engine", this picklist should be hidden. What is the most efficient way for the administrator to complete this requirement?
  • A. Use Assignment elements; one for when Lead Source is "Search Engine" and one for everything else.
  • B. Configure a picklist for Specific Search Engine, and use a validation rule to conditionally show only when Lead Source is "Search Engine".
  • C. Create a picklist for Specific Search Engine, and set conditional visibility so that it is only shown when Lead Source is "Search Engine".
  • D. Use a conditional filter in the screen element to only show the Specific Search Engine field only when Lead Source is "Search Engine".
答案：C
解題說明：
In Flow Builder, the most efficient and user-friendly way to handle dynamic user interfaces is through Component Visibility. This feature allows an administrator to set logic on individual screen components (like a picklist) so they only appear when specific criteria are met. In this scenario, the administrator would select the "Specific Search Engine" picklist component within the Flow Screen and configure its visibility to show only when the "Lead Source" screen component equals "Search Engine." This provides a "clean" user experience where the form adapts in real-time to the user's input without requiring the user to navigate to a new screen or trigger a validation error. Validation rules (Option D) are reactive and only tell the user they made a mistake after they try to save, whereas conditional visibility is proactive. Option B is inefficient as it would require multiple screens and complex branching logic, whereas component visibility handles everything within a single screen element.

問題 #98
The Universal Containers sales team wants a visual way to manage their opportunity pipeline that allows them to see all deals at once, track progress through sales stages, and quickly move opportunities forward. Which feature should a Platform Administrator recommend to meet these requirements?
  • A. Use the Kanban view for opportunities with card fields and drag-and-drop functionality.
  • B. Configure opportunity list views with custom filters and summary fields.
  • C. Set up opportunity reports with chart components and stage-based grouping.
  • D. Create a custom dashboard with opportunity pipeline charts and stage metrics.
答案：A
解題說明：
The Kanban view provides a visual representation of a set of records, such as an opportunity pipeline, organized by a specific field like "Stage". It allows sales teams to see all their deals as cards in columns. The primary benefit of Kanban is its "drag-and-drop" functionality, which lets users move a card from one column to another to automatically update the stage, effectively "moving opportunities forward" with minimal effort. While reports (Option A) and dashboards (Option B) provide visual summaries, they do not allow for the interactive, one-click record updates that the Kanban view offers11. Standard list views (Option D) show data in a grid format which is less visual for tracking pipeline progress compared to the column-based Kanban layout.

問題 #99
A sales manager at Cloud Kicks would like a dashboard to emphasize some important data and tell a more compelling data story to the sales reps. How should a Platform Administrator achieve this for the sales manager?
  • A. Send out a mass email.
  • B. Use the Highlights Panel.
  • C. Use a Text Widget.
  • D. Assign a new Task to each rep.
答案：C
解題說明：
In Salesforce Lightning Dashboards, Text Widgets allow administrators to add descriptive text, titles, and custom narratives directly alongside data visualizations. This is a key feature for "telling a compelling data story" because it allows the admin to provide context, explain the significance of certain charts, or provide instructions and motivational messages to the team. By adding text widgets, a dashboard moves from being a collection of raw charts to a guided analytical experience. The Highlights Panel (Option C) is a feature of Record Pages, not Dashboards. Assigning tasks (Option B) or sending mass emails (Option D) are communication methods but do not enhance the visual or narrative quality of the dashboard itself. Text widgets empower administrators to highlight trends and call out specific goals, making the data more actionable and easier to interpret for the sales reps.

問題 #100
DreamHouse Realty (DHR) wants a templated process with a mortgage calculator that generates leads for loans. DHR needs to complete the project within 30 days and has maxed out its budget for the year. Which AppExchange item should help a Platform Administrator meet the request?4
  • A. Lightning Data7
  • B. Flow Solutions8
  • C. Bolt Solutions5
  • D. Lightning Community6
答案：B
解題說明：
10
When a business needs a specific11, complex functional tool (like a mortgage calculator) on a tight timeline and zero budget, Flow Solutions on the AppExchange are the best resource. Many Flow Solutions are provided for free by Salesforce Labs or other partners. These are pre-built, "installable" flows that an administrator can download and customize. Because they are built using standard Flow Builder logic, they can be easily integrated into a website or Experience Cloud site to capture user input and generate Lead records automatically. Bolt Solutions (Option A) are full industry templates that often require more setup and licensing. Lightning Data (Option C) is for data enrichment, not functional calculators. Flow Solutions empower administrators to deliver complex automation and specialized UI components quickly and cost-effectively.

問題 #101
......
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最新Plat-Admn-201考題: https://www.newdumpspdf.com/Plat-Admn-201-exam-new-dumps.html
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