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[General] Salesforce AP-209 New Braindumps Questions - New AP-209 Test Book

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【General】 Salesforce AP-209 New Braindumps Questions - New AP-209 Test Book

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Salesforce Advanced Field Service Accredited Professional Sample Questions (Q31-Q36):NEW QUESTION # 31
A customer doesn't want contractors to be considered in optimization runs.
How can a consultant implement this requirement?
  • A. Create 'Extended Match' Work Rule and include it in the Scheduling Policy
  • B. Create 'Match Boolean' Work Rule and include it in the Scheduling Policy
  • C. Create 'Count Rule' Work Rule and include it in the Scheduling Policy
  • D. Create 'Match Field' Work Rule and include it in the Scheduling Policy
Answer: B
Explanation:
To exclude a specific subset of resources from being scheduled by the optimization engine, you use a Hard Constraint Work Rule.
* Option D is correct.TheMatch BooleanWork Rule is designed to filter resources based on a checkbox (Boolean) field.
* You would create a custom checkbox on the Service Resource object (e.g., Is_Contractor__c).
* You configure the Match Boolean rule in the Scheduling Policy to enforce that Is_Contractor__c must be False.
* When optimization runs, any resource where Is_Contractor__c = True fails the rule and is completely ignored/excluded from the schedule calculation.
* Option A (Count Rule) limits volume, it doesn't exclude.
* Options B and C (Match Field/Extended Match) match properties between theJoband theResource(e.g., Skill or Location matching), which is not the same as a blanket exclusion of a resource type.

NEW QUESTION # 32
A customer has few types of resources: internal full-time, internal part-time, and full-time contractors. The requirement is to prefer full-time employees over contractors, and contractors over part-time employees.
How should a consultant implement this requirement?
  • A. Use 'Resource Priority' Service Objective, set the full-time employees with priority '10', contractors with priority '9' and part-time with priority '8'.
  • B. Use 'Preferred Resource' Service Objective, assign the full-time employees as preferred for all Accounts.
  • C. Use the 'Required Resource' Work Rule and set the full-time employees as required for all Accounts, use the 'Preferred Resource' Service Objective, and set the part-time and contractors as preferred to all Accounts.
  • D. Use 'Resource Priority' Service Objective, set the full-time employees with priority '1', contractors with priority '2' and part-time employees with priority '3'.
Answer: A
Explanation:
To tier resources generally (not per customer), you use the Resource Priority Service Objective.
* Option C is correct.TheResource Priorityobjective works on a scoring scale where aHigher Value indicates aHigher Priority. The optimization engine attempts to assign the appointment to the resource that yields the highest overall schedule score.
* By assigning Full-Time = 10, Contractors = 9, and Part-Time = 8, the engine will "score" the Full- Time option highest, followed by the Contractor.
* Option Duses the inverse logic (1, 2, 3). If deployed, the engine would favor the Part-Time employees (Score 3) over the Full-Time employees (Score 1), which is the opposite of the requirement.
* Options A and Brefer toPreferred Resource, which is typically defined on theAccountorWork Order level (e.g., "Bob is preferred for Customer X"). It is not efficient for ranking entiregroupsof employees globally.

NEW QUESTION # 33
Universal Containers sells capital equipment that includes a 90-day warranty for repairs. They also offer a
'Preventative Maintenance Service Contract' for the purchase.
What data model and solution approach should a Field Service consultant recommend?
  • A. Use 'Opportunity Products' that will create 'Assets' when the 'Opportunity' is 'Won' with automation.
    That automation can also create a 'Warranty' record for the 90 day period. If a 'Preventative Maintenance Service Contract' is purchased, have an automation to create a 'Service Contract' record,
    'Maintenance Plan' record, and 'Maintenance Asset' records
  • B. Set the 'Warranty' and 'Maintenance Plan' as related lists on the 'Account' Record. Create an Automation that will trigger the creation of 'Preventive Maintenance Service Appointments' based on the related 'Maintenance Plan' if a 'Warranty' record is added as well
  • C. Establish a new customer on-boarding administration role and have that Service Resource manually create the 'Asset' records and create custom checkbox fields to determine if the 'Asset' is under
    'Warranty' and signed up for the 'Preventative Maintenance Service Contract'
  • D. Create a custom object called 'Capital Equipment' and create these records from 'Opportunity Products' when an 'Opportunity' is 'Won'. That record will have a formula checkbox field if it is under 'Warranty'.
    Create a 'Maintenance Plan' record if the customer signs up for a 'Preventative Maintenance Service Contract'
Answer: A
Explanation:
This option follows the standard Salesforce Field Service data model and best practices for the "Lead-to-Cash- to-Service" lifecycle.
* Option C is correct.
* Assets:Standard automation (or CPQ) converts Opportunity Line Items intoAssetrecords.
* Warranties:StandardAsset WarrantyorEntitlementrecords track the 90-day coverage.
* Maintenance:If a recurring service contract is sold, the correct objects areService Contract(the agreement) andMaintenance Plan(the schedule/generation engine). The specific assets covered are linked viaMaintenance Assets.
* Option Ais manual and error-prone.
* Option Brecommends a custom object ("Capital Equipment") when the standardAssetobject exists specifically for this purpose.
* Option Dputs lists on the Account, losing the granularity ofwhich specific assetis covered.

NEW QUESTION # 34
A customer wants to assign work to Resources by postal code coverages, each Resource covering one or more postal codes. The solution must also support Scheduling and Optimization.
What should a consultant recommend to meet the customer's requirements?
  • A. Define each postal code as a Service Territory, assign Resources through STM (Service Territory Member) record to the Territory they need to cover
  • B. Model each postal code as a skill, assign the skill to the relevant Resources, and set the skill as a required skill for each Service Appointment within the postal code area
  • C. Use 'Match Fields', set the relevant postal code coverage on the resources level and on the Service Appointment level
  • D. Model each postal code as a record in a custom object, and use the 'Extended Match' Work Rule to assign the Resources to Appointments within their postal code coverage using another custom junction object
Answer: D
Explanation:
Mapping resources to specific Zip Codes (which are not necessarily Service Territories) is a common high- volume requirement.
* Option A is correct.Creating a standard Service Territory foreverypostal code (Option D) creates a hierarchy that is too deep and hurts performance.
* Instead, modeling "Zip Code Coverage" as aCustom Object(or data table) allows for a cleaner data model. You then use theExtended Match Work Rule. This rule is highly flexible; it can verify that the Zip Code on the Service Appointment matches a record in the Zip Codes Covered related list on the Service Resource. This supports optimization without bloating the Territory or Skill tables.
* Option B (Match Fields)only works for 1-to-1 matching (e.g., The Resource hasonezip field). It cannot easily handle a resource covering 50 different zip codes unless you use the custom object approach described in A.

NEW QUESTION # 35
An admin notices that an org currently has a large number of qualified candidates per Service Appointment.
How can the admin reduce the number of candidates per appointment in order to improve optimization quality?
  • A. The admin should use database Service Objectives such as 'Minimize Travel', 'Resource Priority' and
    'Resource Preferences'
  • B. The admin should log a support case, as the system should be able to handle this amount of qualified candidates
  • C. The admin should reduce the number of available candidates for each appointment by addingadditional Work Rules, starting with the 'Match Territory', 'Working Territories', 'Maximum Travel From Home' and 'Extended Match' Work Rules in case they are not already applied
  • D. The admin should move some of the resources to a different Service Territory with fewer resources; alternatively, create a new Service Territory and assign it resources
Answer: C
Explanation:
In Salesforce Field Service, the scheduling engine creates a list of "Qualified Candidates" based on Work Rules (Hard Constraints). If a search returns too many candidates, it places a heavy load on the CPU and can degrade optimization performance.
* Option D is correctbecause Work Rules are the mechanism used to filter candidates. Adding rules like Match Territory(ensuring the resource belongs to the territory),Maximum Travel from Home (filtering out distant resources), orExtended Match(matching custom criteria) effectively reduces the pool of eligible techniciansbeforethe system attempts to score them. This improves the speed and quality of the schedule.
* Option A is incorrect because Service Objectives are "Soft Constraints." Theyrankcandidates (giving them a score of 0-100) but do not remove them from the list.
* Option B is a manual structural change that doesn't address the configuration issue.
* Option C is incorrect because optimization performance is directly controlled by the efficiency of the configuration (Scheduling Policy).

NEW QUESTION # 36
......
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