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[General] Use Salesforce CRT-261 Dumps To Overcome Exam Anxiety

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【General】 Use Salesforce CRT-261 Dumps To Overcome Exam Anxiety

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Salesforce CRT-261 is a certification exam designed for professionals who want to validate their skills and knowledge in the field of Service Cloud. Certification Preparation for Service Cloud Consultant certification exam is intended for individuals who have extensive experience in implementing Service Cloud solutions and are looking to validate their expertise in this area. By passing CRT-261 exam, candidates can demonstrate their ability to design and implement Service Cloud solutions that meet the needs of their clients.
Once individuals have passed the Salesforce CRT-261 Certification Exam, they will have demonstrated their expertise in using the Service Cloud platform and will be recognized as certified Salesforce Service Cloud consultants. Certification Preparation for Service Cloud Consultant certification can help individuals advance their careers, increase their earning potential, and open up opportunities for new job roles in the IT industry.
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Salesforce CRT-261 exam covers various topics, including case management, contact center analytics, knowledge management, and service console customization. CRT-261 exam also evaluates the candidate's ability to design and implement Service Cloud solutions that meet the business requirements of their organizations. CRT-261 Exam consists of 60 multiple-choice questions, and the candidate is required to complete the exam within 105 minutes.
Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q63-Q68):NEW QUESTION # 63
Which three features should a Consultant recommend to allow a customer to resolve issues through self-service? Choose 3 answers
  • A. Customer Community
  • B. Knowledge Base
  • C. Chatter Answers
  • D. Web -to -Case
  • E. Live Agent
Answer: A,B,C

NEW QUESTION # 64
universal containers receives partner data in excel format.the excel data is all text ,but needs to be imported into existing Salesforce date,number and text fileds.
Which 3 best practices should a consultant recommend?
  • A. Deduplicate the data before importing into SF
  • B. Import records and cretae a a worflow rule to change the data type
  • C. Import the records and use duplicate management
  • D. Install data quality analysis dashboards from the appexchange
  • E. Standardize all rows to match salesforce data types
Answer: A,D,E
Explanation:
These are three best practices that should be used when importing partner data in Excel format into existing Salesforce Date, Number, and Text fields. Deduplicating the data before importing into Salesforce will prevent creating duplicate records and violating unique constraints. Installing the Data Quality Analysis Dashboards from the AppExchange will help monitor and improve the quality of the imported data.
Standardizing all rows to match Salesforce data types will ensure that the data is compatible and consistent with the Salesforce fields. Verified References: : https://help.salesforce.com/s/articleView?id=sf.importing.
htm&type=5 : https://help.salesforce.com/s/ar ... oard.htm&type=5

NEW QUESTION # 65
Universal Containers uses Live Agent to interact with customers. Service Reps complain that it takes too much time to end the chat and close the case.
Which two features should a Consultant recommend to address this concern? Choose 2 answers
  • A. Macros
  • B. Visual Workflow
  • C. Lightning Guided Engagement
  • D. Quick Text
Answer: A,D

NEW QUESTION # 66
Universal containers has implemented salesforce knowledge and the service manager wants to encourage agents to use knowledge base. Which metric should the service manager monitor? (choose 1 answer)
  • A. Number of customer ratings
  • B. Number of approved articles
  • C. Number of archived articles
  • D. Number of article votes
Answer: D

NEW QUESTION # 67
Universal Containers (UC) provides customer support for two separate business groups. UC requires that cases for each business group have different support processes and fields.
Which feature should a consultant implement to meet the requirement?
  • A. Dynamic Forms
  • B. Omni-Channel
  • C. Record Types
Answer: C
Explanation:
For Universal Containers to manage different support processes and fields for two separate business groups, implementing Record Types is recommended. Record Types allow the creation of distinct page layouts for each business group, enabling customization of support processes and fields to meet the specific needs of each group, ensuring effective and organized case management.

NEW QUESTION # 68
......
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