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[General] Reliable Salesforce Service-Cloud-Consultant Test Materials - Reliable Service-C

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【General】 Reliable Salesforce Service-Cloud-Consultant Test Materials - Reliable Service-C

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Salesforce Service-Cloud-Consultant certification exam is a highly sought-after credential that is designed to validate the knowledge and skills of individuals who work in the service and support domain. Salesforce Certified Service cloud consultant certification is specifically aimed at professionals who are responsible for designing, implementing, and maintaining customer service solutions using Salesforce technologies. Service-Cloud-Consultant Exam assesses the candidate’s ability to configure and manage Salesforce Service Cloud applications, as well as their understanding of best practices for customer service operations.
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Salesforce Certified Service cloud consultant Sample Questions (Q274-Q279):NEW QUESTION # 274
UC's service center needs to provide support for a new product line. The product manager would like to be notified whenever a customer reports a new defect. Which solution should a consultant recommend to meet this requirement?
(choose 1 answer)
  • A. Use Chatter case feed and case teams to monitor cases
  • B. Use an escalation rule to move cases into the product manager queue
  • C. Use anassignment rule to assign new cases to the product manager
  • D. Use a workflow rule to send an email to the product manager
Answer: D

NEW QUESTION # 275
Cloud Kicks uses a console app to support users. Service agents open an Account workspace tab and multiple subtabs for the Case, Contact, and Service Contract. Service agents would like to share links to recently opened subtabs with other users to collaborate on cases.
What should a consultant recommend to meet the requirements?
  • A. Include the History utility in the console app.
  • B. Add the Account object to Recent Items utility.
  • C. Mention the case number in a Chatter group.
Answer: C
Explanation:
To facilitate collaboration on cases among service agents, using Chatter provides a platform for discussion and information sharing within Salesforce. By mentioning the case number in a Chatter group, agents can quickly share and access case details, enabling efficient collaboration. This method leverages Salesforce's social collaboration features, allowing for real-time communication and problem-solving among team members.

NEW QUESTION # 276
Universal Containers has a case handling process that requires each case to go through a series of steps within a specified amount of time from case submission to case closure.
Which solution should a consultant recommend to meet these requirements?
  • A. Define entitlements and milestones.
  • B. Implement Lightning flow with time-based actions.
  • C. Enable and configure Omni-Channel routing.
Answer: A
Explanation:
To manage a case handling process that requires each case to go through a series of time-bound steps, defining entitlements and milestones is the recommended solution. This setup allows for the specification of service levels, tracking progress against defined milestones, and ensuring cases progress in a timely manner from submission to closure.

NEW QUESTION # 277
Universal Containers knows it will be adding new Cases at a rate of 4-6 million per year and wants to maintain performance over time. Which two recommended techniques should be utilized? Choose 2 answers
  • A. Optimize queries to reduce the scope of Cases included with each search.
  • B. Write an Apex trigger that deletes one case each time a new case is created.
  • C. Create a data retention plan that archives or purges Cases at regular intervals.
  • D. Ask contact center managers to review data each quarter to possibly delete.
Answer: A,C

NEW QUESTION # 278
Universal Containers wants to reduce the clicks a customer support agent uses when working on a case. This includes the time it takes to create, resolve, and close the case.
Which Salesforce productivity feature should a consultant use to accomplish this requirement?
  • A. Macros
  • B. Quick action
  • C. Flow
Answer: A
Explanation:
Macros in Salesforce allow users to automate repetitive tasks with a single click, such as creating, updating, and closing cases. Implementing macros can significantly reduce the number of clicks and time customer support agents spend on routine case management tasks, enhancing productivity and allowing them to focus more on resolving customer issues.

NEW QUESTION # 279
......
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