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[General] ITIL Intereactive Testing Engine, Certificate ITIL Exam

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【General】 ITIL Intereactive Testing Engine, Certificate ITIL Exam

Posted at 5 hour before      View：11 | Replies：1        Print      Only Author   [Copy Link] 1#
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EXIN ITIL Foundation (V4) Sample Questions (Q46-Q51):NEW QUESTION # 46
Which is an objective of event management?
  • A. To detect changes of state that have significance for management of an IT service
  • B. To minimize the impact of incidents due to service failures that cannot be prevented
  • C. To maintain user satisfaction with the quality of IT services
  • D. To provided a channel for users to receive standard services that they are expecting
Answer: A

NEW QUESTION # 47
Which guiding principle recommends collecting data before deciding what can be re-used?
  • A. Start where you are
  • B. Progress interactively with feedback
  • C. Focus on value
  • D. Keep it simple and practical
Answer: A

NEW QUESTION # 48
Which of the following areCORRECTService Design Aspects?
1) Service Solutions for new or changed services 2) Management policies and guidelines 3) Business requirements technology and management architectures 4) Process requirements technology and management architectures
  • A. 3 and 4
  • B. 1 and 4
  • C. 2 and 3
  • D. 1 and 2
Answer: B

NEW QUESTION # 49
Which of the following statements about communication within Service Operation are CORRECT?
1.All communication must have an intended purpose or resultant action
2.Communication should not take place without a clear audience
  • A. 2 only
  • B. None of the above
  • C. 1 only
  • D. Both of the above
Answer: D

NEW QUESTION # 50
Which of the following does the Availability Management process include?
1.Ensuring services are able to meet availability targets
2.Monitoring and reporting actual availability
3.Improvement activities, to ensure that services continue to meet or exceed their availability goals
  • A. All of the above
  • B. 1 and 3 only
  • C. 1 only
  • D. 1 and 2 only
Answer: A

NEW QUESTION # 51
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