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[General] Sales-Con-201 Reliable Mock Test, Training Sales-Con-201 Kit

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【General】 Sales-Con-201 Reliable Mock Test, Training Sales-Con-201 Kit

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Salesforce Certified Sales Cloud Consultant Sample Questions (Q32-Q37):NEW QUESTION # 32
Sales reps at Universal Containers want to know when a customer or prospect contact opens an email the reps sent so they can follow up with the contact shortly afterward.
Which tool should a consultant recommend to meet the requirement?
  • A. Enhanced Email
  • B. Einstein Activity Capture
  • C. Salesforce Inbox
Answer: C
Explanation:
Salesforce Inbox provides email tracking capabilities, allowing sales reps to see when recipients open emails, click links, or reply. This real-time tracking enables reps to follow up promptly after a customer or prospect has interacted with an email, which aligns with Universal Containers' requirement for immediate insights on email engagement.
* Real-Time Email Tracking: Salesforce Inbox offers insights into customer interactions, giving reps timely information on when emails are opened, which can help prioritize follow-up actions.
* Integration with Sales Cloud: It integrates directly with Sales Cloud, enabling reps to manage customer interactions seamlessly from their inbox.
Option B (Enhanced Email) and Option C (Einstein Activity Capture) lack direct email open tracking, which is specifically offered by Salesforce Inbox. More information on Salesforce Inbox can be found in Salesforce Inbox documentation.

NEW QUESTION # 33
Cloud Kicks (CK) has organization-wide defaults set to Public Read-Only for Opportunity. One of the Account Team roles at CK is Executive Sponsor. Account Team members with the Executive Sponsor role need Read/Write access to all child Opportunities.
How should the consultant meet the requirement?
  • A. Create an Opportunity sharing rule to grant Read/Write access to Opportunities.
  • B. Create a flow to grant Read/Write access to Opportunities.
  • C. Create an Account sharing rule to grant Read/Write access to Opportunities.
Answer: A
Explanation:
In Salesforce, organization-wide defaults (OWD) for the Opportunity object can be set to Public Read Only, meaning all users can view Opportunities, but only the record owner and users above them in the role hierarchy have edit access. When OWD is set to Public Read Only, additional access can be granted using sharing rules.
For Cloud Kicks, the Account Team role of Executive Sponsor requires Read/Write access to Opportunities associated with the Accounts they sponsor. Since the OWD is set to Public Read Only, the most effective method to grant this access is through an Opportunity sharing rule. Sharing rules in Salesforce are specifically designed to extend access to users in roles, groups, or territories without altering the OWD settings. By creating an Opportunity sharing rule, Cloud Kicks can ensure that all Account Team members with the Executive Sponsor role gain Read/Write access to related Opportunities, regardless of ownership.
An Account sharing rule would not work in this scenario because sharing rules for Accounts do not automatically extend to related Opportunities when OWD for Opportunities is Public Read Only.
Additionally, creating a flow would not be as efficient or straightforward as using a sharing rule, which is Salesforce's recommended approach for managing access based on roles and relationships like Account Team roles

NEW QUESTION # 34
Universal Containers (UC) recently implemented new Sales Cloud solutions. UC stakeholders believe that user adoption is best measured by the login rate.
Which additional key metric should the consultant recommend?
  • A. Opportunities created in the last 30 days
  • B. Cases closed in the last 30 days
  • C. Events synchronized in the last 30 days
Answer: A
Explanation:
While login rate is an indicator of system usage, a better measure of adoption in Sales Cloud is the number of Opportunities created, as it reflects actual engagement with sales activities. Monitoring the number of Opportunities created in the last 30 days can show if users are actively utilizing Sales Cloud for core functions like managing potential sales.
* Opportunity Creation as a Key Adoption Metric: Creating Opportunities indicates that sales reps are actively using the platform to track sales activities, which is a primary function of Sales Cloud.
* Complementing Login Metrics: This metric goes beyond mere logins to show that users are performing valuable tasks within the system, offering a more comprehensive view of adoption.
Option B (Events synchronized) and Option C (Cases closed) are not as directly tied to core sales activities in Sales Cloud. Salesforce highlights Opportunity management as a critical adoption metric, as noted in their Salesforce Adoption Guide.

NEW QUESTION # 35
As part of a Sales Territories implementation, Cloud Kicks wants the user to manually search for a territory in an active territory model and assign it to opportunities.
Which approach should the consultant recommend to meet this requirement?
  • A. Enable sharing access to the Account to assign any active territory to opportunities.
  • B. Use default Sales Territories to assign any active territory to the opportunity.
  • C. Update the profile with the Manage Territory permission.
Answer: B
Explanation:
To allow users to manually search for and assign territories to opportunities, updating the profile with the Manage Territory permission is necessary. Here's why:
* Permission Requirements: The Manage Territory permission allows users to access and assign territories within active territory models. This enables them to search for and manually assign the correct territory to opportunities.
* Manual Territory Assignment: Granting this permission allows the user to interact with the territory management features directly and assign territories as required.
* Salesforce Best Practices: Salesforce recommends using profile and permission set adjustments to control access to territory management features, ensuring users have appropriate permissions to perform their tasks.
* References: Salesforce's Territory Management documentation details permissions needed for territory assignments and how to configure them.
In summary, updating the profile with the Manage Territory permission (Option C) enables users to manually search and assign territories within an active territory model.

NEW QUESTION # 36
How can a consultant determine which capabilities of a Sales Cloud implementation are required during the Discovery phase?
  • A. Demo Sales Cloud to end users.
  • B. Observe end users.
  • C. Establish KPIs for end users.
Answer: B
Explanation:
During the Discovery phase, observing end users in their natural work environment provides invaluable insights into their workflows, pain points, and needs. This approach helps consultants understand the context in which users operate, informing more tailored recommendations and configurations for the Sales Cloud implementation. Observing users can reveal specific requirements that might not surface through interviews alone, making it a foundational method for accurately determining the necessary capabilities for the implementation.

NEW QUESTION # 37
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