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[General] C_C4H56_2411 Training Courses & C_C4H56_2411 Latest Exam Preparation

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【General】 C_C4H56_2411 Training Courses & C_C4H56_2411 Latest Exam Preparation

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q75-Q80):NEW QUESTION # 75
Which actions are prerequisites for using registered products? Note: There are 2 correct answers to this question.
  • A. Create numeric ranges for customers
  • B. Activate the service in the business role
  • C. Use existing customer records
  • D. Create an installed base
Answer: C,D
Explanation:
To use registered products in SAP Service Cloud V2, using existing customer records is a prerequisite, as registered products must be associated with a customer (account or contact) to track ownership. Additionally, creating an installed base is required, as registered products are typically grouped within an installed base to manage customer assets. According to SAP documentation, "Registered products are linked to customer records and installed bases to enable service processes like case management." Creating numeric ranges for customers (C) is not relevant to registered products. Activating the service in the business role (D) is necessary for accessing features but is not a direct prerequisite for using registered products.
Reference:
SAP Help Portal: Registered Products in SAP Service Cloud V2
SAP Learning: Product and Installed Base Setup

NEW QUESTION # 76
Which of the following options are correct to display warning messages for escalated cases? Note: Scroll down to view all possible answer options.
  • A.
  • B.
  • C.
  • D.
Answer: B

NEW QUESTION # 77
Which of the following configuration activities are part of SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.
  • A. Maintain case types
  • B. Set up Agent Desktop
  • C. Set scoping attributes
  • D. Set up deals
Answer: A,B

NEW QUESTION # 78
Which elements can you use to define a service level? Note: There are 2 correct answers to this question.
  • A. Priority
  • B. Completion due on
  • C. Day of the week
  • D. Maintenance plan
Answer: A,B
Explanation:
Service levels in SAP Service Cloud V2 are defined to set timelines and priorities for case handling. Completion due on is a key element used to specify the due date for case resolution within an SLA. Priority is another critical element, as it determines the urgency of the case and influences the SLA timeline. According to SAP documentation, "Service Levels are defined in the SAP Service Cloud V2 to set the timeline for different types of Case (Ticket) based on the situation and priority." Maintenance plan (A) is related to service contracts, not SLAs. Day of the week (C) is part of operating hours configuration but not a direct element for defining service levels.
Reference:
SAP Community: Set Up Service Level In SAP Service Cloud V2 community.sap.com SAP Help Portal: SLA Setup in SAP Service Cloud V2

NEW QUESTION # 79
Which objects are determined when you are using case routing in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.
  • A. Service team
  • B. Service category
  • C. Account
  • D. Employee
Answer: A,D
Explanation:
In SAP Service Cloud V2, case routing determines the Employee or Service team responsible for handling a case based on conditions like case type or priority. According to SAP documentation, "Case routing rules are used to assign cases to specific employees or service teams based on predefined criteria." Service category (B) is an input condition, not a determined object. Account (C) is a case attribute but not typically determined by routing rules.
Reference:
SAP Help Portal: Case Routing Configuration in SAP Service Cloud V2
SAP Learning: Case Routing Rules

NEW QUESTION # 80
......
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