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[General] Valid Plat-UX-102 Exam Simulator - Plat-UX-102 Test Engine & Plat-UX-102 Stu

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【General】 Valid Plat-UX-102 Exam Simulator - Plat-UX-102 Test Engine & Plat-UX-102 Stu

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Salesforce Certified Platform Strategy Designer Sample Questions (Q144-Q149):NEW QUESTION # 144
The call center at Cloud Kicks (CK) is receiving higher call volumes than usual, which is leading to longer wait times for customers. CK has decided to engage a team to address this.
What should the strategy designer ask before framing the problem'?
  • A. What new technology trends exist for customer service?
  • B. How does a competitor solve for a similar problem?
  • C. What problem(s) is CK trying to solve?
Answer: C
Explanation:
Before framing the problem, the strategy designer should ask what problem(s) CK is trying to solve, rather than jumping to solutions or assumptions. This helps clarify the scope and context of the challenge and identify the root causes and effects of the issue. https://trailhead.salesforce.com ... might-we-statements

NEW QUESTION # 145
A strategy designer is planning a remote workshop with a team from their partner company using a new digital collaboration tool. Many employees at the partner company have much less experience with technology.
Which activity should ensure the workshop is accessible to all participants?
  • A. Conduct an in-person session with the partner company; collaboration is best when done face-to-face.
  • B. Ask a friend to test the tools first and give feedbeck on how user-friendly the activities are.
  • C. Allow access to the tool ahead of time and make sure participants are familiar before getting started.
Answer: C
Explanation:
Providing early access to digital collaboration tools and ensuring all participants are comfortable using them before the workshop starts can enhance accessibility and participation. This preparation helps level the playing field, especially for those less experienced with technology, ensuring a productive and inclusive session.

NEW QUESTION # 146
A strategy designer is presenting their new service vision to an executive audience What should the designer include in the executive summary to meet the audience needs?
  • A. The different options explored in the process of designing this vision
  • B. A plan description including who needs to act and what they need to do
  • C. A detailed report of the data that informed the new vision
Answer: B
Explanation:
The best thing to include in the executive summary when presenting a new service vision to an executive audience is a plan description including who needs to act and what they need to do, as this provides a clear and concise overview of the vision and its implementation. A detailed report of the data that informed the new vision or the different options explored in the process of designing this vision may not be relevant or interesting for an executive audience.

NEW QUESTION # 147
Cloud Kicks (CK) has developed a successful commerce solution for its customers in the health space o creation of an artificial intelligence (AI)-based recommendation engine. There are privacy concerns.
What should a strategy designer suggest that would provide a focus on AI concerns?
  • A. Evaluate multiple AI vendors with commerce solutions that must be ethical.
  • B. Create a focus group among internal stakeholders to advocate consideration of bias.
  • C. Publish a publicly accessible set of ethical principles and guides
Answer: C
Explanation:
The best suggestion that would provide a focus on AI concerns for a company that develops an AI-based recommendation engine is to publish a publicly accessible set of ethical principles and guides, as this demonstrates transparency, accountability, and commitment to ethical AI practices. Creating a focus group among internal stakeholders or evaluating multiple AI vendors may not address the privacy concerns of the customers or the public.

NEW QUESTION # 148
Cloud Kicks (CX) has spent several months working to align the entire company around a vision based on inclusivity in the digital age. Because this project will span several years, the design team is concerned the vision will eventually be lost.
What should CK do to maintain the vision and create transformative change?
  • A. Align the vision to current industry trends.
  • B. Continuously align business goals to the vision.
  • C. Realize the vision must be driven by business goals.
Answer: B
Explanation:
CK should continuously align business goals to the vision to maintain the vision and create transformative change. Business goals are the specific and measurable objectives that support the vision. By aligning business goals to the vision, CK can ensure that every decision and action is consistent with the desired future state, and that the vision is not diluted or distorted over time. Aligning the vision to current industry trends may not be relevant or sustainable for CK's unique value proposition. Realizing that the vision must be driven by business goals may undermine the purpose and direction of the vision.

NEW QUESTION # 149
......
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