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[General] Zertifizierung der Plat-Arch-204 mit umfassenden Garantien zu bestehen

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【General】 Zertifizierung der Plat-Arch-204 mit umfassenden Garantien zu bestehen

Posted at yesterday 23:11      View：4 | Replies：0        Print      Only Author   [Copy Link] 1#
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Salesforce Certified Platform Integration Architect Plat-Arch-204 Prüfungsfragen mit Lösungen (Q110-Q115):110. Frage
Universal Containers (UC) is planning to implement Salesforce as its CRM system. Currently, UC has the following systems:
Leads are managed in a Marketing system.
Sales people use Microsoft Outlook to enter contacts and emails, and manage activities.
Inventory, Billing, and Payments are managed in UC's Enterprise Resource Planning (ERP) system.
The proposed CRM system is expected to provide sales and support people with a single view of their customers and the ability to manage their contacts, emails, and activities in the Salesforce CRM.
What should an integration architect consider to support the proposed CRM system strategy?
  • A. Evaluate current and future data and system usage, and then identify potential integration requirements to Salesforce.
  • B. Propose a middleware system that can support interface between systems with Salesforce.
  • C. Explore out-of-the-box Salesforce connectors for integration with ERP, Marketing, and Microsoft Outlook.
Antwort: A
Begründung:
The foundational step for any complex CRM transformation is the discovery and evaluation phase. Before selecting specific tools, connectors, or middleware, an Integration Architect must first understand the business context and data landscape of the organization. Universal Containers has data fragmented across three distinct silos: Marketing, Outlook, and an ERP. To achieve a "single view of the customer," the architect must evaluate how these systems are currently used and how they need to interact with Salesforce in the future.
Evaluating data and system usage allows the architect to define critical integration requirements:
Mastery and Ownership: Identifying which system is the "System of Record" (SoR) for leads, contacts, and financial data. For example, do leads convert in Salesforce and then push to the ERP, or does the Marketing system maintain control until a certain lifecycle stage?
Volume and Latency: Determining if Outlook sync needs to be real-time or if nightly batch updates from the ERP are sufficient.
Transformation Needs: Understanding the complexity of mapping ERP billing structures to Salesforce Account and Opportunity objects.
While exploring connectors (Option C) and middleware (Option B) are essential implementation steps, they are secondary to the initial evaluation. Proposing a technical solution before identifying the actual requirements risks building a system that is either over-engineered or missing key business functionality. By prioritizing the evaluation of data usage, the architect ensures that the resulting integration architecture is scalable, cost-effective, and directly supports the strategic goal of providing a unified customer view.

111. Frage
A large business-to-consumer (B2C) customer is planning to implement Salesforce CRM to become a customer-centric enterprise. Below is the B2C customer's current system landscape diagram.

The goals for implementing Salesforce include:
Develop a 360-degree view of the customer.
Leverage Salesforce capabilities for marketing, sales, and service processes.
Reuse Enterprise capabilities built for quoting and order management processes.
Which three systems from the current system landscape can be retired with the implementation of Salesforce?
  • A. Sales Activity, Order Management, and Case Management
  • B. Order Management, Case Management, and Email Marketing
  • C. Email Marketing, Sales Activity, and Case Management
Antwort: C
Begründung:
Comprehensive and Detailed 250 to 350 words of Explanation From Salesforce Pl14atform Integration Architect documents: In the rol15e of a Salesforce Platform Integration Architect, evaluating a legacy landscape requires a clinical mapping of current system functions against Salesforce's native capabilities, while strictly adhering to the "Constraints and Goals" provided by the business. The objective here is to maximize the ROI of the Salesforce implementation by consolidating redundant systems into the core platform.
According to Goal 2, the business intends to utilize Salesforce for Marketing, Sales, and Service processes. Salesforce is architected to handle these three domains through its core clouds: Marketing Cloud (replacing the legacy Email Marketing System), Sales Cloud (replacing the Sales Activity System), and Service Cloud (replacing the Case Management System). By consolidating these three specific functions into Salesforce, the organization achieves Goal 1, which is the creation of a 360-degree view of the customer. When these activities occur on a single platform, the data is unified, eliminating the silos that existed in the previous landscape.
However, the architect must also respect the technical constraints defined in Goal 3, which explicitly states the need to reuse enterprise capabilities built for quoting and order management. In architectural design, this designates the "Quoting System" and the "Order Management System" as systems of record that must remain in the future-state landscape. These systems likely contain complex, proprietary logic or are tightly coupled with back-end ERP systems like SAP Business Suite, making them "non-negotiable" for retirement at this stage.
Therefore, because Email Marketing, Sales Activity, and Case Management map directly to Salesforce's primary strengths and are not excluded by the "reuse" requirement, they are the three systems that should be retired. This strategic retirement simplifies the integration architecture, allowing the architect to focus on building robust integration patterns (such as Request-Reply or Fire-and-Forget) between Salesforce and the remaining Quoting and Order Management systems.

112. Frage
An integration architect has received a request to prevent employees that leave the company from accessing data in Salesforce after they are deactivated in the company's HR system. What should the integration architect determine before recommending a solution?
  • A. Inbound integration requirements, then identify frequency
  • B. Data access prevention requirements, then identify frequency
  • C. Data access prevention requirements, integration requirements, and system constraints
Antwort: A

113. Frage
A large consumer goods manufacturer operating in multiple countries is planning to implement Salesforce for its sales and support operations globally. The Manufacturer has the following security requirements:
Internal users from each country have to be authenticated with their local active directory.
Customers can create their own login or use Google login.
Partners have to be authenticated through a central system which is to be determined.
Internal users will have access to the central Enterprise Resource Planning (ERP) with their credentials maintained in the ERP system.
Additional internal systems will be integrated with Salesforce for sales and support business processes.
Which requirement should the integration architect evaluate while designing the integration needs of this project?
  • A. Consider a third-party single sign-on (SSO) solution supporting all user authentication including customer and partner.
  • B. Evaluate the build of a custom authentication mechanism for users in each country and support for customers and partners.
  • C. Evaluate Salesforce native authentication mechanism for all users including customers and partners.
Antwort: A
Begründung:
Managing identity across a global enterprise with diverse user personas (Employees, Customers, Partners) requires a centralized Identity and Access Management (IAM) strategy. In a landscape involving multiple local Active Directories, social logins (Google), and a central ERP system, attempting to manage authentication natively within Salesforce or through custom-built local silos would result in high technical debt and security vulnerabilities.
The architect should recommend a third-party Single Sign-On (SSO) solution, acting as a central Identity Provider (IdP). This IdP serves as the orchestration layer for all authentication requests.
For Internal Users: The IdP can federate with the various local Active Directories, allowing users to log in with their existing corporate credentials.
For Customers: The IdP can handle "Social Sign-On" (OpenID Connect) with Google and manage self-registration.
For Partners: It provides the "central system" required for their authentication.
By using a central SSO solution, Salesforce acts as a Service Provider (SP). When a user attempts to access Salesforce, the request is redirected to the IdP via the SAML 2.0 or OpenID Connect protocol. Once the IdP validates the user against the appropriate backend (AD, Google, or its own directory), it sends a secure assertion back to Salesforce to grant access.
Furthermore, this central IdP can facilitate access to the ERP system and other internal systems. If these systems support SAML, the same SSO session used for Salesforce can be extended to them, providing a true single sign-on experience. This architecture centralizes security auditing, simplifies user de-provisioning (the "kill switch" effect), and ensures a consistent user experience across the global manufacturing landscape. Implementing a thir2d-party IdP is the industry-standard approach for complex integrations where security, scalabi3lity, and multi-protocol support are primary requirements.

114. Frage
An enterprise customer is planning to implement Salesforce to support case management.

Below is their current system landscape diagram. Considering Salesforce capabilities, what should the integration architect evaluate when integrating Salesforce with the current system landscape?
  • A. Integrate Salesforce with Email Management System, Order Management System and Case Management System.
  • B. Integrate Salesforce with Data Warehouse, Order Management and Email Management System.
  • C. Integrate Salesforce with Order Management System, Data Warehouse and Case Management System.
Antwort: B
Begründung:
An Integration Architect's primary responsibility when evaluating a landscape for a new Salesforce implementation is to identify the system of record for each business process and determine which legacy systems will be replaced by Salesforce. In this scenario, the customer is implementing Salesforce specifically to support case management.
According to the provided landscape diagram, the Case Management System currently exists as a standalone entity. Since Salesforce Service Cloud provides native, best-in-class case management capabilities, this legacy system is the primary candidate for retirement. Retiring the legacy Case Management system avoids data fragmentation and ensures that Salesforce serves as the single source of truth for support interactions.
However, for Salesforce to function effectively as a new case management hub, it must integrate with the remaining surrounding systems:
Email Management System: This system likely handles inbound customer communications. An architect must evaluate integrating this with Salesforce (via Email-to-Case or a specialized connector) so that incoming emails automatically generate or update cases.
Order Management System (OMS): Support agents often need to view order history or status to resolve customer inquiries. Integrating Salesforce with the OMS allows for a 360-degree view, enabling agents to see relevant order data directly within the Salesforce case console.
Data Warehouse: For long-term reporting, trend analysis, and a unified customer profile, case data from Salesforce needs to be pushed to the Data Warehouse. This ensures that the Analytics and Business Intelligence Tool downstream can report on support metrics alongside other enterprise data.
Therefore, the architect should evaluate integrations with the Data Warehouse, Order Management, and Email Management System. Option B and C are incorrect because they suggest integrating with the "Case Management System," which is the very system being superseded by Salesforce's native capabilities. By focusing on the integration of these three supporting systems, the architect ensures a seamless transition where Salesforce is fully enriched with the necessary external data to drive support excellence.

115. Frage
......
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