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[Hardware] CSA Latest Exam Pattern - CSA Exam Sample Online

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【Hardware】 CSA Latest Exam Pattern - CSA Exam Sample Online

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ServiceNow Certified System Administrator Sample Questions (Q220-Q225):NEW QUESTION # 220
What is used to determine user access to knowledge bases or a knowledge article?
  • A. User Criteria
  • B. sn_kb_read, sn_article_read
  • C. Read Access Flag
  • D. Privacy Settings
Answer: A
Explanation:
In ServiceNow, User Criteria is the mechanism used to control and determine user access to knowledge bases (KBs) and knowledge articles. User criteria define which users, groups, or roles can read, write, and contribute to a knowledge base or specific articles within it.
How User Criteria Works:
User Criteria are applied at both the knowledge base level and the knowledge article level to manage access. They can be configured with specific conditions to allow or restrict access based on:
Users (specific users can be added directly)
Groups (access can be granted to a specific user group)
Roles (users with specific roles can be given access)
Advanced conditions (such as department, company, location, etc.)
A knowledge base can have multiple user criteria, and a single user criterion can apply to multiple knowledge bases.
Key Features of User Criteria in Knowledge Management:
Read User Criteria - Determines who can view the knowledge base or an article.
Write User Criteria - Determines who can create, edit, or contribute knowledge articles.
Exclusions - You can exclude users or groups from accessing specific knowledge bases or articles even if they meet other conditions.
Why Other Options Are Incorrect?
A . sn_kb_read, sn_article_read:
These are not standard ServiceNow permissions for controlling knowledge access.
In ServiceNow, permissions are managed through roles and user criteria, not direct ACL names like these.
B . Privacy Settings:
ServiceNow does not use "Privacy Settings" as an access control mechanism for knowledge bases.
Privacy settings might be relevant in other contexts, such as user profiles or system preferences, but not for knowledge access control.
C . Read Access Flag:
There is no "Read Access Flag" in ServiceNow's knowledge management module.
Access is controlled via User Criteria, Roles, and Knowledge Base Settings.
Official ServiceNow Documentation Reference:
For more details, refer to the official ServiceNow documentation:
User Criteria for Knowledge Bases
Managing Knowledge Base Access
Knowledge Management User Criteria

NEW QUESTION # 221
Which ServiceNow resource is a framework that ensures the data your ServiceNow application requires maps correctly to the appropriate CMDB tables?
  • A. Service Mapping Utility (SMU)
  • B. Service Schema Map (SSM)
  • C. CI Class Manager (CICM)
  • D. CMDB Class Manager (CMDBCM)
  • E. Common Service Data Model (CSDM)
Answer: E
Explanation:
Reference: https://docs.servicenow.com/bund ... csdm-implementation
/concept/csdm-basics.html

NEW QUESTION # 222
database live at the Data Center.
  • A. True
  • B. False
Answer: A

NEW QUESTION # 223
Which type of scripts run in the browser?
  • A. script Include Scripts
  • B. Access Contral Scripts
  • C. Policies and Client Scripts
  • D. Business Rule Scripts
Answer: C
Explanation:
Scripts that run in the browser (client-side) help control UI behavior, form validation, and field interactions in real-time without needing a server request.
Types of Client-Side Scripts in ServiceNow:
✅ Client Scripts
Run directly in the user's browser.
Used for form validation, auto-populating fields, or UI interactions.
Example:
javascript
CopyEdit
function onLoad() {
g_form.setValue('priority', '2');
}
✅ UI Policies
Control field visibility, mandatory status, and read-only state dynamically.
Example: If category = Hardware, make Serial Number field mandatory.
Why Other Options Are Incorrect?
B . Access Control Scripts → ❌ Incorrect
Access Control Lists (ACLs) run server-side, not in the browser.
C . Script Includes → ❌ Incorrect
Script Includes run server-side and are used for reusable functions and API logic.
D . Business Rules → ❌ Incorrect
Business Rules also run on the server, not in the browser.
Official ServiceNow Documentation Reference:
Client Scripts Overview
UI Policies in ServiceNow

NEW QUESTION # 224
What is the purpose of the coalesce field when importing data?
  • A. a match "s not found, the existing record is updated
  • B. When a match is found, a new record is inserted
  • C. To determine if a record matches an existing record or is a new record
  • D. To identify and merge duplicate records
Answer: C

NEW QUESTION # 225
......
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