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Test Service-Cloud-Consultant Preparation & Service-Cloud-Consultant Exam Si

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Test Service-Cloud-Consultant Preparation & Service-Cloud-Consultant Exam Si

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Salesforce Service-Cloud-Consultant: Salesforce Certified Service cloud consultant exam is an important certification for Salesforce professionals who want to demonstrate their expertise in Service Cloud solutions. Service-Cloud-Consultant Exam is designed to validate the candidate’s knowledge of Service Cloud functionality, ability to design and implement Service Cloud solutions, and manage ongoing Service Cloud operations. Salesforce Certified Service cloud consultant certification is highly valued in the job market and can help professionals advance their careers in customer service, sales, marketing, and IT departments.
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Salesforce Certified Service cloud consultant Sample Questions (Q219-Q224):NEW QUESTION # 219
Which three are characteristics of Visual Workflow? Choose 3 answers
  • A. Elements can be used to pass data to legacy systems.
  • B. Apex code must be used to update fields in the database.
  • C. Only one version of a flow can be activated at a time.
  • D. Elements can be used to update fields in the database.
  • E. Apex code must be used to pass data to legacy systems.
Answer: A,B,C

NEW QUESTION # 220
The Universal Containers sales team has been so successful in signing new customers that the support team is unable to provide same-day customer assistance.
What should a consultant recommend to address this problem?
  • A. Ask sales reps to respond to support Cases
  • B. Provide a self-help Customer Community.
  • C. Add more support phone lines.
  • D. Limit Customers to 5 Cases per day.
Answer: B
Explanation:
Adding more support phone lines is a solution that can address the problem of the support team being unable to provide same-day customer assistance due to high demand. Adding more support phone lines can increase the capacity and availability of the support team to handle incoming calls from customers. This can reduce the wait time and improve customer satisfaction. Verified References: :
https://help.salesforce.com/s/ar ... view.htm&type=5 :
https://help.salesforce.com/s/ar ... etup.htm&type=5

NEW QUESTION # 221
When a Self Service Portal User adds a Case Comment the following actions take place:
  • A. None of the above
  • B. A Workflow rules is activated
  • C. An Assignment Rule is Activated
  • D. An email is automatically sent to the case owner
Answer: D

NEW QUESTION # 222
Universal Containers (UC) is updating the Service Cloud console app for its call center agents. Management is concerned that deploying the new app will disrupt current operations and impact customer satisfaction.
What should the consultant recommend to mitigation these concerns?
  • A. Deploy the configured and tested app to production, update the agent's profile to view the app and take away access to the old app.
  • B. Deploy the configuration from a sandbox to production during the next Salesforce version update so the system only goes down once.
  • C. Configure the new app in developer org and use an unmanaged package to deploy to production.
  • D. Configure the new app in a sandbox. Use a change-set to push the configuration to production for testing and training.
Answer: C

NEW QUESTION # 223
UC has completed development and testing of its Service Cloud implementation and plans to migrate functionality from the sandbox environment to the production environment. What should be used for migration functionality?
  • A. Force.com migration tool, Force.com IDE, and change sets
  • B. Data loader, change sets, and Force.com Excel Connector
  • C. Mass Transfer Records, change sets, and Force.com migration tool
  • D. Visual Workflow, data loader, and Force.com IDE
Answer: A

NEW QUESTION # 224
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