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[General] Salesforce ADX261 exam questions & answers, ADX261 real exams

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【General】 Salesforce ADX261 exam questions & answers, ADX261 real exams

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P.S. Free 2026 Salesforce ADX261 dumps are available on Google Drive shared by ActualPDF: https://drive.google.com/open?id=1D45eLYvB4Qb1d0tTlncPzD3Se8NXJiJe
Our to-the-point and trustworthy Salesforce Administer and Maintain Service Cloud Exam Questions in three formats for the Administer and Maintain Service Cloud (ADX261) certification exam will surely assist you to qualify for Salesforce ADX261 certification. Do not underestimate the value of our Salesforce ADX261 Exam Dumps because it is the make-or-break point of your career. Therefore, make the most of this opportunity of getting these superb exam questions for the Financials in Salesforce ADX261 certification exam.
Salesforce ADX261 certification exam is a valuable credential for professionals who work with service cloud technology. It demonstrates a candidate's expertise in service cloud administration, configuration, and maintenance. To prepare for ADX261 Exam, candidates should have a fundamental understanding of Salesforce concepts and skills, as well as hands-on experience working with the service cloud.
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Salesforce Administer and Maintain Service Cloud Sample Questions (Q124-Q129):NEW QUESTION # 124
Ursa Major Solar (UMS) provides customers with remote monitoring of solar panels. When there are issues with the service, such as a power outage, UMS needs to provide service agents, operations teams, and customers with full visibility into the issue.
What is the recommended feature to meet the requirements?
  • A. Workforce Engagement
  • B. Field Service Management
  • C. Incident Management
Answer: C

NEW QUESTION # 125
A consultant has been hired to integrate a client's phone system with the Service Console.
What is the consultant required to do during this integration?
  • A. Enable the Lightning Console.
  • B. Add the utility bar to the app.
  • C. Configure the CTI Adapter.
Answer: C

NEW QUESTION # 126
A client's Support Call Center has seen an increase in call volume on a new product line. The agents are having problems resolving issues and have been escalating to Tier 2 for support.
Which action should be taken to reduce the call volumes and escalations?
  • A. Configure Omni-channel to assign cases directly to Tier 2.
  • B. Configure IVR routing to bypass Tier 1 for the product line.
  • C. Create a dashboard to track and manage call volumes by type.
  • D. Create Knowledge Articles and publish internally and publicly.
Answer: D
Explanation:
Creating Knowledge articles and publishing them internally and publicly can help reduce the call volumes and escalations for a new product line. Knowledge articles are documents that provide information or solutions to common issues or questions. By publishing them internally, service reps can access them to resolve cases faster and more accurately. By publishing them publicly, customers can access them to find answers on their own without contacting the support call center. This can reduce the workload and improve the satisfaction of both service reps and customers. Verified Reference: Service Cloud Consultant Certification Guide & Tips, Knowledge Overview

NEW QUESTION # 127
Ursa Major Solar cells highly technical products that require specific expertise for configuration changes and troubleshooting. A mobile workforce can be dispatched to support customers. Dispatching a worker comes at a high cost, and available appointment times are typically several weeks in the future.
What is the recommended method to improve the support experience while providing expert-level support?
  • A. Field Service Scheduler
  • B. Visual Remote Assistant
  • C. Workforce Engagement Self Scheduling
  • D. Omni-Channel Routing
Answer: B
Explanation:
Visual Remote Assistant is a feature that allows you to provide real-time interactive video support to your customers using their mobile devices. You can see what your customers see through their camera, guide them with annotations and pointers, and troubleshoot issues remotely. This solution can improve the support experience while providing expert-level support, as it can reduce the need for dispatching field workers, save time and costs, and increase customer satisfaction. Verified Reference: [Visual Remote Assistant]

NEW QUESTION # 128
Cloud Kicks is planning a Service Cloud implementation to reduce the time spent and improve the quality of agent messaging sessions with customers. After discussions with leadership and the customer service team, the consultant determines that the biggest gains with the least amount of effort for configuring a standard Einstein for Service feature are from automating standard responses.
Which feature meets this requirement most effectively?
  • A. Einstein Case Wrap-Up
  • B. Einstein Article Recommendations
  • C. Einstein Reply Recommendations
Answer: C
Explanation:
Einstein Reply Recommendations use AI to suggest responses to agents during messaging sessions, automating standard replies and improving efficiency. This feature helps reduce the time spent by agents on crafting responses, thereby enhancing the quality of customer interactions with minimal configuration effort.

NEW QUESTION # 129
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As the old saying goes people change with the times. People must constantly update their stocks of knowledge and improve their practical ability. Passing the test ADX261 certification can help you achieve that and buying our ADX261 test practice materials can help you pass the ADX261 test smoothly. Our ADX261 study question is superior to other same kinds of study materials in many aspects. Our ADX261 test bank covers the entire syllabus of the test and all the possible questions which may appear in the test. You will pass the ADX261 exam for sure.
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