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[General] PDFVCE Genesys GCX-GCD Desktop Practice Exam

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【General】 PDFVCE Genesys GCX-GCD Desktop Practice Exam

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Genesys GCX-GCD Exam Syllabus Topics:
TopicDetails
Topic 1
  • Understand API utilization: This section of the exam measures the skills of a Developer and covers general best practices for using Genesys Cloud CX APIs. It explains how to optimize API usage, stay within platform limits, and create efficient integrations that leverage Genesys Cloud capabilities effectively.
Topic 2
  • Understand Authentication and Resources: This section of the exam measures the skills of a Developer and covers how authentication works in Genesys Cloud CX. It explains resource management, OAuth processes, and permissions needed to securely interact with APIs and services. Students learn the basics of secure access control.
Topic 3
  • Understand Genesys Cloud CX Architect, Scripting, QM, and WFM: This section of the exam measures the skills of a Developer and explains the basics of Architect for building call flows, the use of scripting to guide agents, and the core functions of Quality Management (QM) and Workforce Management (WFM) to optimize operations. Students will understand how these tools are configured and integrated into Genesys Cloud CX.
Topic 4
  • Overview of Users, Conversation, and Notification APIs: This section of the exam measures the skills of a Developer and introduces APIs related to users, conversations, and notifications. It explains how developers can retrieve and manage user data, handle conversation details, and set up real-time notifications through API services.

Genesys Cloud CX: Developer Certification Sample Questions (Q51-Q56):NEW QUESTION # 51
Currently, you manage all agents' schedules using a spreadsheet. This shows when each agent is working, when they are on breaks, and when they have meetings or otherevents that take them away from the queue You would like to manage these in an easier and more automated way.
Which Genesys Cloud CX contact center feature can you use to replace and automate the spreadsheet schedule?
  • A. Genesys Cloud CX API
  • B. Genesys Cloud CX Architect
  • C. Genesys Cloud CX Workforce Management
  • D. Genesys Cloud CX Reporting and Analytics
Answer: C
Explanation:
Workforce Management in Genesys Cloud CX automates agent scheduling, including work shifts, breaks, meetings, and time off, replacing manual spreadsheet processes and improving efficiency and accuracy.

NEW QUESTION # 52
A queue is an object in Genesys Cloud CX that contains a group of agents with similar skills.
  • A. False
  • B. True
Answer: B
Explanation:
In Genesys Cloud CX, a queue is an object that holds a group of agents who typically share similar skills or responsibilities. It is used for routing interactions to the most appropriate available agent within that group.

NEW QUESTION # 53
Which identifier do you need to provide in the missing section to use the following GET method?
https://api.{{environment}}/api/v2/flows/{___}
  • A. ivrld
  • B. scheduleGroupld
  • C. promptld
  • D. flowld
Answer: D
Explanation:
In the Genesys Cloud CX API, when using the GET method to retrieve details for a specific flow, the identifier you need to provide is flowId, which uniquely identifies the flow within the system.

NEW QUESTION # 54
How do you represent your organization when you contact the Genesys Cloud CX support team?
  • A. Company Name
  • B. ID
  • C. Organization ID
  • D. Agent Name
Answer: C
Explanation:
When contacting the Genesys Cloud CX support team, you represent your organization using the Organization ID, which uniquely identifies your Genesys Cloud instance and helps support quickly access your account details.

NEW QUESTION # 55
Which of the following endpoints are in the list of conversation endpoints? (Choose four.)
  • A. GET /api/v2/conversations/callbacks
  • B. GET /api/v2/conversations/chats
  • C. GET /api/V2/conversations/attributes
  • D. GET /api/v2/conversations/calls
  • E. GET /api/v2/conversations/participants
  • F. GET /api/v2/conversations/messages
Answer: A,B,D,F
Explanation:
In Genesys Cloud CX, the Conversations API includes endpoints that allow interaction with various types of conversations. The endpoints GET /api/v2/conversations/callbacks,GET /api/v2/conversations/calls,GET /api
/v2/conversations/chats, and GET /api/v2/conversations/messagesare part of this API and are used to retrieve information about callbacks, calls, chats, and messages, respectively. GET /api/v2/conversations/participants is not a valid endpoint, and GET /api/v2/conversations/attributes does not correspond to a standard Conversations API endpoint.

NEW QUESTION # 56
......
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