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[General] PEGACPDC25V1 Latest Test Question & Latest PEGACPDC25V1 Exam Objectives

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【General】 PEGACPDC25V1 Latest Test Question & Latest PEGACPDC25V1 Exam Objectives

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Pegasystems PEGACPDC25V1 Exam Syllabus Topics:
TopicDetails
Topic 1
  • Engagement policies: Addresses creating engagement policies, strategies, and customer journeys that govern contact timing and frequency.
Topic 2
  • Channels: Covers implementing real-time containers, offer emails, and third-party integrations for multi-channel delivery.
Topic 3
  • Customer Engagement Optimization: Addresses change management, revision management, GenAI brand voice, and action update processes.
Topic 4
  • Decision strategies: Focuses on building decision strategies with business logic to power the decisioning engine.

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Pegasystems Certified Pega Decisioning Consultant 25 Sample Questions (Q10-Q15):NEW QUESTION # 10
U+- Bank has recently implemented Pega Customer Decision Hub. As a first step, the bank went live with the contact center to improve customer engagement. Now, U+ Bank wants to extend its customer engagement through the web channel. As a decisioning architect, you have created the new set of actions, the corresponding treatments, enabled the web channel, and defined a new real-time container trigger in the Next- Best-Action Designer What else do you configure for the new treatments to be present in the next-best-action recommendations?
  • A. Modify the Next-Best-Action Framework strategy to cater to the new web channel.
  • B. No need to do anything. The strategy is auto-generated.
  • C. Create a channel strategy specifically for web.
  • D. Change the generated decision strategy.
Answer: B

NEW QUESTION # 11
U+ Bank uses a scorecard rule in a decision strategy to compute the mortgage limit for a customer. U+ Bank updated their scorecard to include a new property in the calculation: customer income.
What changes do you need to make in the decision strategy for the updated scorecard to take effect?
  • A. Remap the scorecard property in the decision strategy for the change to take effect.
  • B. The score calculation is independent of the strategy and no change is required.
  • C. Add a new Group By component for the mortgage limit calculation.
  • D. A new proposition filter needs to be configured in the strategy to filter on customer income.
Answer: B
Explanation:
The score calculation is independent of the strategy and no change is required. When you use a scorecard component in a decision strategy, you only need to specify the name of the scorecard rule and the output property that will store the score value. The scorecard rule itself defines how the score is calculated based on the input properties and factors. Therefore, if you update the scorecard rule to include a new property in the calculation, you do not need to make any changes in the decision strategy for the updated scorecard to take effect. Verified References: [Pega Academy - Decisioning Consultant - Using scorecards]

NEW QUESTION # 12
U+ Bank follows all engagement policy best practices to present credit card offers on their website. The bank has introduced a new credit card offer, the Rewards card. Anna, an existing customer, currently holds a higher value card, Premier Rewards, and does not see the new Rewards card offer.
What condition possibly prevents Anna from seeing the new Rewards card offer?
  • A. Suppression rules
  • B. Eligibility
  • C. Suitability
  • D. Applicability
Answer: A
Explanation:
Suppression rules are used to prevent customers from seeing offers that are not relevant or appropriate for them. For example, if a customer already has a higher value card, they should not see a lower value card offer.
Therefore, suppression rules are the most likely condition that prevents Anna from seeing the new Rewards card offer. Verified References: [Pega Decisioning Consultant | Pega Academy]

NEW QUESTION # 13
U+- Bank, a retail bank, has recently Implemented a project in which qualified customers see mortgage offers when they log in to the web self-service portal.
Currently, only the customers who satisfy the following engagement policy conditions receive the Fifteen- year fixed-rate mortgage offer:

The bank decides to make two changes:
1. Update the suitability condition for the Fifteen-year fixed-rate mortgage offer.
2. Introduce a new offer, Twenty-year fixed-rate mortgage.
The following table shows the new engagement policy conditions for both mortgage offers:

What is the best practice to fulfill this change management requirement in the business operations environment?
  • A. Create a single change request in the 1:1 Operations Manager portal.
  • B. Create a single change request in the Pega Customer Decision Hub portal.
  • C. Create two change requests: one in the Pega Customer Decision Hub portal and the other in the 1:1 Operations Manager portal.
  • D. Create two change requests in the 1:1 Operations Manager portal.
Answer: D

NEW QUESTION # 14
U+ Bank, a retail bank, is cross-selling on the web by showing various credit card offers to its customers.
The bank wants to introduce a new offer in the Business Operations Environment. Place the steps in the correct order of implementation.
Answer:
Explanation:
A screenshot of a computer AI-generated content may be incorrect.


NEW QUESTION # 15
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