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[General] Updated Unlimited C_C4H56_2411 Exam Practice for Real Exam

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【General】 Updated Unlimited C_C4H56_2411 Exam Practice for Real Exam

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q52-Q57):NEW QUESTION # 52
Which configuration steps are mandatory to link customer e-mails with cases? Note: There are 2 correct answers to this question.
  • A. Create a case routing rule.
  • B. Set up a rule to route the e-mail to the tenant's technical e-mail address.
  • C. Maintain and activate at least one e-mail channel.
  • D. Assign the team responsible for handling cases.
Answer: A,C

NEW QUESTION # 53
Which actions are necessary to use installed bases in cases? Note: There are 2 correct answers to this question.
  • A. A customer needs to be assigned to the installed base.
  • B. An active service contract must be added to the installed base.
  • C. At least one registered product must be assigned to the installed base.
  • D. The installed base must be set to active status.
Answer: A,B

NEW QUESTION # 54
You want to change the standard text of the Related Entities tab in the case object. Which of the following is the correct option?
  • A. Page layout
  • B. Screen adaptation
  • C. Case extensibility
  • D. Language adaptation
Answer: D
Explanation:
To change the standard text of the Related Entities tab in the case object in SAP Service Cloud Version 2, the Language adaptation tool is used. This tool allows administrators to modify UI labels, including tab names, to align with business terminology or language requirements. According to SAP documentation, "Language adaptation enables the customization of standard text, such as tab names, to meet specific business needs." Screen adaptation (A) is not a standard term in SAP Service Cloud V2. Page layout (B) controls the arrangement of fields and sections, not text changes. Case extensibility (D) is used for adding custom fields or objects, not renaming tabs.
Reference:
SAP Help Portal: Language Adaptation in SAP Service Cloud V2
SAP Learning: UI Customization in SAP Service Cloud

NEW QUESTION # 55
What can the categories in the service catalog be used for? Note: There are 3 correct answers to this question.
  • A. Service level determination
  • B. To control validity of the service catalog
  • C. Case responsibility determination
  • D. A filter option for the case summary
  • E. Business role assignment
Answer: B,C,D

NEW QUESTION # 56
How can you adapt the status schema of a case type? Note: There are 2 correct answers to this question.
  • A. Copy an existing status schema.
  • B. Create a new version of a status schema.
  • C. Add or remove statuses in the existing status schema.
  • D. Change the existing status schema.
Answer: B,D

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