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[Hardware] Free PDF 2026 GCX-GCD: Updated Latest Genesys Cloud CX: Developer Certification

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【Hardware】 Free PDF 2026 GCX-GCD: Updated Latest Genesys Cloud CX: Developer Certification

Posted at 2/14/2026 13:50:20      View:61 | Replies:1        Print      Only Author   [Copy Link] 1#
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Genesys Cloud CX: Developer Certification Sample Questions (Q43-Q48):NEW QUESTION # 43
Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?
  • A. Admin > Contact Center
  • B. Performance > Overview (Evaluations]
  • C. Performance > Workspace > Dashboards
  • D. Admin > Quality
Answer: C
Explanation:
In Genesys Cloud CX, to view agent evaluation scores, evaluation activity, and calibration activity in real time, navigate toPerformance > Workspace > Dashboards. This path provides access to the Quality Administrator dashboard, which offers comprehensive insights into these metrics.
Reference:https://help.mypurecloud.com/art ... istrator-dashboard/

NEW QUESTION # 44
Which description best describes the goal of the following Analytics Request Body POST to /api/v2/analytics
/conversations/details/query?

  • A. To get all email conversations with more than 15 minutes of Agent Handle Time for a specific queue in descending order.
  • B. To get all email conversations with less than 15 minutes of Agent Handle Time for a specific queue in ascending order.
  • C. To get all email conversations with less than 15 minutes of Agent Handle Time for a specific queue in descending order.
  • D. To get all email conversations with more than 15 minutes of Agent Handle Time for a specific queue in ascending order.
Answer: A
Explanation:
The query specifies "mediaType" as email, indicating that it is focused on email conversations. It filters by
"queueId", suggesting the conversations are filtered by a specific queue. The "Handle"metric is used, and it has a condition of gt 90000, which translates to more than 15 minutes of handle time (since handle time is typically measured in milliseconds, and 90000 ms equals 90 seconds or 1.5 minutes).
This query filters for email conversations where the handle time is greater than 15 minutes, with the results ordered in ascending order based on the conversation start time.

NEW QUESTION # 45
In Code Authorization grant OAuth flow, a code is exchanged for a token.
  • A. True
  • B. False
Answer: A
Explanation:
In the Authorization Code grant OAuth flow, the client receives an authorization code after user authentication, which is then exchanged for an access token. This is a standard and secure method used in Genesys Cloud CX for server-side applications.

NEW QUESTION # 46
What level of permissions does a user require to view the organization settings?
  • A. Supervisor
  • B. All of the above
  • C. Agent
  • D. Admin
Answer: D
Explanation:
In Genesys Cloud CX, users require administrative privileges to access and manage organization settings.
This access is typically granted through the Admin role, which provides the necessary permissions to view and modify organization-wide configurations. Agent and Supervisor roles do not inherently possess these permissions.

NEW QUESTION # 47
A number plan determines how many and which digits are necessary for call routing.
  • A. True
  • B. False
Answer: A
Explanation:
In Genesys Cloud CX, a number plan defines the structure of dialed numbers, including how many digits are expected and which patterns should be matched to properly route calls. This ensures consistent and accurate call handling across the system.

NEW QUESTION # 48
......
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