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[Hardware] Free PDF 2026 ServiceNow CSA: Fantastic ServiceNow Certified System Administrato

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【Hardware】 Free PDF 2026 ServiceNow CSA: Fantastic ServiceNow Certified System Administrato

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ServiceNow Certified System Administrator Sample Questions (Q225-Q230):NEW QUESTION # 225
What are the three key tables in an enterprise CMDO?
Choose 3 angwers
  • A. sh_eomdb
  • B. Sh_emdb_ci
  • C. sn_cmdt_bak
  • D. cmdb_ci
  • E. cmap
  • F. cmdb_bak
  • G. cmap_ret_ci
Answer: D,E,G
Explanation:
In ServiceNow'sConfiguration Management Database (CMDB), threekey tablesform the foundation for storing and managingConfiguration Items (CIs)and theirrelationships.
cmdb_ci (E) - CI Base Class Table
This is thebase classfor allConfiguration Items (CIs)in the CMDB.
Every CI (e.g., servers, applications, network devices) extends from this table.
Stores general attributes like name, serial number, and asset tag.
cmdb (G) - CMDB Parent Table
This is theparent tablefor all CMDB-related tables.
Itdoes not store CI records directlybut serves as a reference structure.
All CMDB tables, includingcmdb_ci, inherit from this table.
cmdb_rel_ci (C) - CMDB Relationship Table
This tablestores relationshipsbetween different CIs.
Example: Aserver hosts an application, or adatabase is dependent on a storage unit.
Helps withimpact analysis and dependency mapping.
A: sn_cmdt_bak
No such table in standard ServiceNow CMDB.
B: sh_emdb_ci
Typo or incorrect table name-not part of the ServiceNow CMDB model.
D: cmdb_bak
"bak" suggests abackup table, but there isno standard "cmdb_bak"in ServiceNow.
F: sh_eomdb
Not a recognized CMDB table in ServiceNow.
References:Official ServiceNow Documentation:CMDB Tables and Relationships ServiceNow CMDB Best Practices:CMDB Guide

NEW QUESTION # 226
Tables may have a One to Many relationships. From the Service Catalog, what are examples of tables having a one to many relationships? (Choose three.)
  • A. One Requested Item can have many Approvals
  • B. One Requested Item can have many Catalog Tasks
  • C. One Approval can have many Requests
  • D. One Request can have many Requested Items
  • E. One Cart can have many Requests
Answer: A,B,D
Explanation:
In theServiceNow Service Catalog module, tables have aOne-to-Many (1:M) relationship, meaning a single record in one table can relate to multiple records in another table. This is especially important for handling Service Catalog requests, as multiple items, approvals, and tasks may be associated with a single request.
One Request can have many Requested Items (REQ # RITM)
ARequest (REQ)is a container for multipleRequested Items (RITM).
When a user submits a catalog request, multiple items (such as a laptop and a phone) can be ordered in the same request.
Table Relationship:sc_request(Request) #sc_req_item(Requested Item)
One Requested Item can have many Approvals (RITM # Approval)
SomeRequested Items (RITM)require approval before being fulfilled.
For example, a laptop purchase might need approvals from both the IT department and a manager.
Table Relationship:sc_req_item(Requested Item) #sysapproval_approver(Approval) One Requested Item can have many Catalog Tasks (RITM # SCTASK) ARequested Item (RITM)can generate multipleCatalog Tasks (SCTASK)for different fulfillment teams.
For example, if an employee requests a new laptop, one task might go to IT to set it up, while another goes to finance for cost approval.
Table Relationship:sc_req_item(Requested Item) #sc_task(Catalog Task)
Breakdown of Correct Answers:Incorrect Answers Explanation:A.One Approval can have many Requests Approvals do not relate to multiple requests. Instead, a request may contain multiple approvals.
E:One Cart can have many Requests
TheCartis only a temporary storage of items before checkout. Once submitted, it generates asingle Request (REQ), not multiple requests.
ServiceNow Product Documentation# "Understanding Service Catalog Tables and Relationships" ServiceNow Data Model# "Request, Requested Item, and Catalog Task Relationships" References from Certified System Administrator (CSA) Documentation:

NEW QUESTION # 227
What is the platform name for the Group table?
  • A. sys_groups
  • B. group
  • C. SyS_USer_group
  • D. Sys_group
Answer: C

NEW QUESTION # 228
While showing a customer their incident form, they ask to change the Priority field title to display their internal terminology PValue. How would you do that?
Choose 2 answers
  • A. Right click on Priority and select Configure Display Settings
  • B. Right click on Priority and select Configure Column
  • C. Right click on Priority and select Configure Dictionary
  • D. Right click on Priority and select Configure Label
Answer: C,D
Explanation:
To rename a field label in ServiceNow (such as changing "riority" to "Value"), you must either update the dictionary definition or change the field label.
Option 1: Configure Dictionary (Recommended for Full Customization)
Right-click on the "riority" field label in the form.
Select "Configure Dictionary".
Update the "Label" field to "Value".
Save the changes.
The new label will now be reflected across the system where applicable.
Option 2: Configure Label (Quick Change for Display Purposes)
Right-click on the "riority" field label in the form.
Select "Configure Label".
Update the label text to "Value".
Save the changes.
This method only changes the field label for display purposes without affecting the underlying database structure.
Why Other Answers Are Incorrect:
B . Right-click on Priority and select Configure Display Settings
There is no "Configure Display Settings" option when right-clicking on a field label in ServiceNow.
D . Right-click on Priority and select Configure Column
"Configure Column" is used for list views, not for changing field labels on forms.
Reference from Certified System Administrator (CSA) Official Documentation:
ServiceNow Field Labels and Dictionary
ServiceNow CSA Training Module: "Configuring Forms and Fields"

NEW QUESTION # 229
How can you visually rearrange fields within a form view in Table Builder?
  • A. By duplicating the form view
  • B. By adding embedded lists
  • C. By dragging fields into the form editor
  • D. By modifying field properties
Answer: C

NEW QUESTION # 230
......
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