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[General] Study ITIL-4-Foundation Plan | ITIL-4-Foundation Pass Test Guide

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【General】 Study ITIL-4-Foundation Plan | ITIL-4-Foundation Pass Test Guide

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ITIL 4 Foundation Exam Sample Questions (Q14-Q19):NEW QUESTION # 14
Which dimension of service management includes consideration of the type of relationship required with other organizations involved in the design and delivery of services?
  • A. Value streams and processes
  • B. Partners and suppliers
  • C. Organizations and people
  • D. Information and technology
Answer: B
Explanation:
Explanation
This dimension encompasses an organization's relationships with other organizations that are involved in the design, development, deployment, delivery, support and/or continual improvement of services. This dimension also incorporates contracts and other agreements between the organization and its partners or suppliers2.

NEW QUESTION # 15
Which phase of problem management includes analysing incidents to look for patterns and trends?
  • A. Problem identification
  • B. Error control
  • C. Post-implementation review
  • D. Problem control
Answer: A

NEW QUESTION # 16
Which practice has a purpose that includes helping the organization to maximize value, control costs and manage risks?
  • A. Relationship management
  • B. Service desk
  • C. IT asset management
  • D. Release management
Answer: C

NEW QUESTION # 17
What can help to reduce resistance to a planned improvement when applying the guiding principle
'collaborate and promote visibility'?
  • A. Increasing collaboration and visibility for the improvement.
  • B. Engaging every stakeholder group in the same way, with the same communication.
  • C. Restricting information about the improvement to essential stakeholders only.
  • D. Involving customers after all planning has been completed.
Answer: D
Explanation:
Reference: https://www.sysaid.com/blog/entr ... advice-to-help-you- make-decisions

NEW QUESTION # 18
Which activity is part of the 'continual improvement' practice?
  • A. Making business cases for improvement action
  • B. Authorizing changes to implement improvements
  • C. Logging and managing incidents that result in improvement opportunities
  • D. Identifying the cause of incidents and recommending related improvements
Answer: D

NEW QUESTION # 19
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