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[General] Free PDF Quiz AP-226 - High Pass-Rate Contact Center Accredited Professional Hot

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【General】 Free PDF Quiz AP-226 - High Pass-Rate Contact Center Accredited Professional Hot

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Free4Dump examines it regularly for new updates so that you always get new Contact Center Accredited Professional (AP-226) practice questions. Since it is a printable format, you can do a paper study. The Contact Center Accredited Professional (AP-226) PDF Dumps document is accessible from every location at any time. This Contact Center Accredited Professional (AP-226) software has a simple-to-use interface. By using the Contact Center Accredited Professional (AP-226) practice exam software, you can evaluate your mistakes at the end of every take and overcome them. Our software helps you to get familiar with the format of the original Contact Center Accredited Professional (AP-226) test.
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Free PDF 2026 AP-226: Contact Center Accredited Professional Useful Hot QuestionsSoftware lets you customize your Salesforce AP-226 practice exam's duration and question numbers as per your practice needs. You just need an active internet connection to confirm the license of your product. All Windows-based computers support this Salesforce AP-226 practice exam software. It is similar to the Contact Center Accredited Professional (AP-226) desktop-based exam simulation software, but it requires an active internet. No extra plugins or software installations are required to take the Contact Center Accredited Professional (AP-226) web-based practice test.
Salesforce Contact Center Accredited Professional Sample Questions (Q43-Q48):NEW QUESTION # 43
The consultant should use the Data Loader to migrate 100,000 historic cases from a legacy system to Salesforce.
A consultant has noticed that agents always open the contact record first when they are routed a new Email-to-Case before they do anything else What should the consultant set up to make this more efficient for agents?
  • A. Create an Omni-Channel flow that adds Contact as the focused record using the Configure Screen
  • B. Edit the Navigation rules for the app that the agents use to set Case as a subtab of Contact
  • C. Edit the Case page layout to embed the Contact Details component on the Case page Pop action
Answer: B
Explanation:
To make the process more efficient for agents who routinely access contact records first when routed a new Email-to-Case, the consultant should edit the navigation rules for the app that the agents use to set Case as a subtab of Contact. This adjustment optimizes the user interface by ensuring that when a case is opened, the associated contact record automatically appears as a subtab. This setup reduces the number of clicks needed to access relevant contact details, streamlining the workflow and saving time for agents. This method leverages the Salesforce Lightning Experience's capability to configure tab settings and navigation rules, enhancing the user experience and efficiency.

NEW QUESTION # 44
Your KPIs include tracking customer satisfaction ratings for specific channels. Which feature facilitates this?
  • A. Einstein Feedback Surveys automatically sent based on interaction events and collecting customer feedback.
  • B. All of the above, depending on the desired survey integration level and automation requirements.
  • C. Custom Apex development for integrating third-party survey platforms into the Contact Center workflow.
  • D. Surveys triggered after case closure based on case closure rules or manual initiation.
Answer: B
Explanation:
Tracking customer satisfaction ratings for specific channels can be facilitated by various Salesforce features, depending on integration and automation needs:
A: Surveys triggered after case closure can be automated through case closure rules or manually initiated, fitting standard operational workflows.
B: Einstein Feedback Surveys are automatically sent based on specific interaction events, gathering timely and relevant customer feedback.
C: Custom Apex development allows for the integration of third-party survey platforms, offering flexibility and enhanced survey capabilities.
These options provide diverse methods to collect and analyze customer satisfaction across different channels, tailoring the approach to specific business needs.

NEW QUESTION # 45
The customer expects high data volumes and complex reporting needs. Which solution supports scalability and advanced analysis?
  • A. Both (b) and (c) combined for data storage, advanced analysis, and visual data exploration.
  • B. Utilize standard Salesforce Reports and Dashboards for basic data visualization.
  • C. Leverage external data warehouse solutions for data storage and complex queries.
  • D. Implement Einstein Analytics for AI-powered insights and predictive analysis.
Answer: A
Explanation:
For handling high data volumes and complex reporting needs, combining Salesforce Einstein Analytics with external data warehouse solutions offers the best scalability and advanced analysis capabilities. Einstein Analytics provides AI-powered insights and predictive analysis, while external data warehouses allow for storage of large data volumes and complex querying. This combination, as suggested in option "D. Both (b) and (c) combined for data storage, advanced analysis, and visual data exploration," offers a comprehensive solution for handling large-scale data and sophisticated analytical demands.
Reference: Salesforce Documentation on Einstein Analytics

NEW QUESTION # 46
The project encounters unforeseen technical issues during release. Which response is most appropriate within the release management plan?
  • A. Proceed with the release despite technical issues, as per the planned schedule.
  • B. Ignore the technical issues and hope they resolve themselves after release.
  • C. Delay the release to ensure complete resolution of technical issues before deployment.
  • D. Communicate the issues transparently to stakeholders and implement a rollback plan if necessary.
Answer: D
Explanation:
In the event of unforeseen technical issues during a release, the most appropriate response is to communicate transparently with stakeholders about the issues and to have a rollback plan ready if necessary. This approach ensures that all parties are informed and prepared to revert to the previous stable version if the new release proves to be unstable or problematic, maintaining trust and system reliability.

NEW QUESTION # 47
You need to deploy a new case routing algorithm based on AI. Which deployment process provides the safest and most controlled approach?
  • A. Pilot deployment involving a small user group for testing and feedback before broader rollout.
  • B. Production deployment directly to all users simultaneously, with immediate effect.
  • C. Full sandbox deployment for comprehensive testing before migrating to production.
  • D. All of the above, depending on the complexity and potential impact of the new algorithm.
Answer: A
Explanation:
Deploying a new case routing algorithm based on AI is best approached using a pilot deployment. This method involves testing the new algorithm with a small group of users to collect feedback and assess performance in a controlled environment. This approach allows for identifying potential issues and making necessary adjustments before a full-scale rollout, thus reducing risk and ensuring the algorithm performs as intended when implemented broadly.

NEW QUESTION # 48
......
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