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2026 ServiceNow CSA: The Best New ServiceNow Certified System Administrator Exam

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2026 ServiceNow CSA: The Best New ServiceNow Certified System Administrator Exam

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ServiceNow Certified System Administrator Sample Questions (Q411-Q416):NEW QUESTION # 411
What are the 6 methods available for user authentication?
  • A. Multifactor: The user name and password in the database and passcode sent to the user's mobile device
    that has Google Authenticator installed
  • B. SAML 2.0: The user name and password configured in a SAML identity provider account, which has a
    matching user account in the database.
  • C. Digest Token: An encrypted digest of the user name and password in the user record.
  • D. Local Database: The user name and password in their user record in the instance database.
  • E. LDAP: The user name and password are accessed via LDAP in the corporate directory, which has a
    matching user account in the database.
  • F. OAuth 2.0: The user name and password of OAuth identity provider, which has a matching user account
    in the database.
Answer: D

NEW QUESTION # 412
A new service catalog item is being developed, but should only be visible to managers inside the HR Department. What method would you use to fulfill this requirement?
  • A. Add the Department Manager group to the catalog item's user criteria
  • B. Add the Department Manager group to the catalog item's ACL
  • C. Only publish the item in the HR service catalog
  • D. Use a Dept_Mgr ACL on the HR service catalog
  • E. Specify the Dept_Mgr role on the catalog content block
Answer: A
Explanation:
https://docs.servicenow.com/bund ... yee-center/referenc

NEW QUESTION # 413
What component causes a flow to run after a record has been created or updated?
  • A. Record-based trigger
  • B. On-change trigger
  • C. Updated-date trigger
  • D. Application-based trigger
  • E. Date-based trigger
Answer: A
Explanation:
A record-based trigger is a component that causes a flow to run after a record has been created or updated in a specified table1. It allows users to define conditions and actions for the flow based on the record's state and values1. For example, a record-based trigger can start a flow when a new incident is created or when an existing incident is updated with a certain priority1.
References
* Flow trigger types - Product Documentation: San Diego - ServiceNow1

NEW QUESTION # 414
When configuring a module, what does the Override application menu roles configuration option do?
  • A. Admin is given access to the module even if Access Controls would ordinarily prevent access
  • B. Users with the module role but without access to the application menu access the module
  • C. Self-Service users can access the module even though they do not have roles
  • D. Users with access to the application menu can see the module even if they don't have the module role
Answer: B

NEW QUESTION # 415
What is a no-code approach to control the mandatory or read-only state of a form field?
  • A. UI Policy
  • B. Client Script
  • C. UI Script
  • D. UI Action
  • E. UI RuIe
Answer: A
Explanation:
A UI Policy is the preferred no-code approach in ServiceNow to dynamically control the mandatory, read-only, or visibility state of form fields based on specified conditions. Unlike Client Scripts, which require JavaScript coding, UI Policies provide an easy-to-configure, rule-based solution.
Why Use UI Policies?
They allow administrators to control form behavior without scripting.
They are faster and more efficient than Client Scripts.
They run on the client-side, meaning changes occur dynamically as users interact with the form.
How UI Policies Work:
Define conditions (e.g., "riority is High").
Set actions (e.g., make "Due Date" mandatory, read-only, or hidden).
Apply the UI Policy to the form automatically when the condition is met.
Why Other Options Are Incorrect:
A . UI Action → UI Actions create buttons, links, or context menu items; they do not control form fields.
B . Client Script → While Client Scripts can achieve similar functionality, they require JavaScript coding, making them a low-code rather than a no-code solution.
C . UI Script → UI Scripts are reusable JavaScript libraries, not designed for controlling form fields.
D . UI Rule → No such feature exists in ServiceNow.
Reference:
ServiceNow Docs: UI Policies
ServiceNow Docs: Field Administration - Data Policies
ServiceNow CSA Official Study Materials

NEW QUESTION # 416
......
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