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[Hardware] MB-230 Latest Test Preparation | MB-230 Braindump Pdf

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【Hardware】 MB-230 Latest Test Preparation | MB-230 Braindump Pdf

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Getting the Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230) certification is the way to go if you're planning to get into Microsoft or want to start earning money quickly. Success in the Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230) exam of this credential plays an essential role in the validation of your skills so that you can crack an interview or get a promotion in an Microsoft company. Many people are attempting the Microsoft MB-230 test nowadays because its importance is growing rapidly.
MB-230 Braindump Pdf - New MB-230 Exam TestkingIt is similar to the MB-230 desktop-based software, with all the elements of the desktop practice exam. This mock exam can be accessed from any browser and does not require installation. The Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230) questions in the mock test are the same as those in the real exam. And candidates will be able to take the web-based Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230) practice test immediately through any operating system and browsers.
Microsoft Dynamics 365 Customer Service Functional Consultant Sample Questions (Q12-Q17):NEW QUESTION # 12
You are creating an external-facing portal that uses capabilities of Dynamics 365 Customer Service.
When a case is closed, customers must receive an email that provides the ability to visit the knowledge base associated with the case.
You need to configure the system.
Which two options should you configure? Each correct answer presents part of a solution.
NOTE: Each correct selection is worth one point.
  • A. In the Knowledge Articles Feedback section, set Enable users to provide feedback on knowledge articles from search control to Yes
  • B. In Dynamics 365 Customer Service, enter the portal URL that will be used to create external (public facing) portal links for knowledge articles in the Knowledge Solution field.
  • C. In Dynamics 365 Customer Service, under Knowledge Source, in the Knowledge Solution field, enable sharing the knowledge article as a link in the email sent to the customer.
  • D. In Dynamics 365 Customer Service, ensure that the representative closing the case attaches the knowledge article to the record.
Answer: B,C

NEW QUESTION # 13
You are a Dynamics 365 system administrator.
Your customer service team must define goal metrics to track and measure all resolved cases.
You need to create a goal metric with a rollup field.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.

Answer:
Explanation:

1 - Define the metric. ENter metric and amount data types.
2 - Creat a new rolluo field.
3 - Specify the rollup field to track against goals.
4 - Specify details about the source data the rolls up.
5 - Specify the date field that determines the goal period that the records will roll up into.
References:
https://docs.microsoft.com/en-us ... te-edit-goal-metric

NEW QUESTION # 14
You need to configure security roles for Dynamics 365 Connected Customer Service by using the principle of least privilege.
How should you configure security? To answer, select the appropriate options in the answer area.
NOTE:Each correct selection is worth one point.

Answer:
Explanation:

Explanation
Box 1: IoT Administrator and IoT Endpoint User
Security roles for Connected Customer Service allow administrators to give appropriate access to Internet of Things (IoT) entities, including alerts, assets, devices, and commands, which are all included with Customer Service 9.0.20034.20XX +. These security roles should be added to existing Customer Service security roles.
Customer Service Representative who needs to work with device registration and device data pulls (IoT Hub operations).
CSR should be given the IoT Administrator and IoT Endpoint User security roles. General knowledge of Customer Service security roles. For more information, see the topic on setting up customer service users and security roles.
Box 2: Dynamics 365 system administrator only
A Customer Service administrator who needs to can set up IoT Configuration.
The CSR admin should be granted Dynamics 365 system administrator access.
Reference:
https://docs.microsoft.com/en-us ... -iot-security-roles

NEW QUESTION # 15
You sign in to Dynamics 365 Customer Service as a system administrator. You attempt to configure unified record routing across digital messaging channels.
You receive the following error message:
Some required services need to be installed before unified routing can be turned on. Please contact Microsoft Support.
You need to enable unified record routing and route records.
Which three steps must you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
  • A. Set up users as bookable resources.
  • B. Enable an entity for queues.
  • C. Provision unified routing for Customer Service only.
  • D. Set up users as contacts.
  • E. Deploy Omnichannel for Customer Service.
  • F. Set up users as leads.
Answer: A,C,E
Explanation:
Explanation
BE: Provision unified routing in Customer Service with Omnichannel for Customer Service When Omnichannel for Customer Service is available but not deployed, in the Service Configuration Settings page, the following message will appear:
"Some required services need to be installed before unified routing can be turned on. Please contact Microsoft Support." F: Set up unified routing for records, prerequisites To set up record routing for Customer Service, unified routing must be enabled in your environment.
You must have users configured as bookable resource.
Etc.
Reference:
https://docs.microsoft.com/en-us ... ion-unified-routing
https://docs.microsoft.com/en-us ... t-up-record-routing

NEW QUESTION # 16
You need to configure the system to meet the three-day and seven-day timeframes.
What should you configure?
  • A. Entitlement conditions
  • B. Workflows
  • C. Service Level Agreement conditions
  • D. Power Automate
Answer: C
Explanation:
Explanation
Cases that come in as phone calls must be resolved with seven business days.
Cases that come in as emails must be resolved within three business days.
Note: Service-level agreements (SLAs) enable businesses to track support policies and ensure customers are being supported per the support policy to which they are entitled. Businesses use SLAs to govern support products that customers either receive as part of their purchase or add on to their purchase. SLAs include policy details such as how quickly a customer is entitled to receive support, how many support requests a customer can make, and how long after purchases a customer can be supported as part of the agreement.
Note 2: Create SLAs to define conditions and actions that are applicable when an SLA is applied to an entity.
The following steps are involved in creating the SLA:
* Create an SLA.
* Create an SLA item.
* Configure actions for the SLA item.
* Activate the SLA.
Reference:
https://docs.microsoft.com/en-us ... ce-level-agreements

NEW QUESTION # 17
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