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[General] Latest ITILFND_V4 Exam Cram | Exam Dumps ITILFND_V4 Provider

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【General】 Latest ITILFND_V4 Exam Cram | Exam Dumps ITILFND_V4 Provider

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EXIN ITILFNDv4 (ITIL 4 Foundation) Exam is an essential certification for IT professionals who want to improve their knowledge and skills in ITSM. ITIL 4 Foundation certification provides a comprehensive understanding of the ITIL framework, its concepts, and principles. The ITIL 4 Foundation certification also helps professionals align business objectives with ITSM practices and improve their employability in the IT industry.
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EXIN ITIL 4 Foundation Sample Questions (Q98-Q103):NEW QUESTION # 98
What is the difference between the 'incident management' and 'service desk' practices?
  • A. Incident management resolves issues, service desk investigates the underlying causes of issues
  • B. Incident management restores service operation, service desk provides communication with users
  • C. Incident management manages interruptions to services, service desk monitors achieved service quality
  • D. Incident management resolves complex issues, service desk resolves simpler issues
Answer: B

NEW QUESTION # 99
Which is the MOST important stakeholder group that a service provider needs to collaborate with?
  • A. Relationship managers
  • B. Developers
  • C. Suppliers
  • D. Customers
Answer: D

NEW QUESTION # 100
What are the three phases of 'problem management'?
  • A. Incident management, problem management, change control
  • B. Problem identification, problem control, error control
  • C. Problem analysis, error identification, incident resolution
  • D. Problem logging, problem classification, problem resolution
Answer: B

NEW QUESTION # 101
Which ITIL practice recommends performing service reviews to ensure that services continue to meet the needs of the organization?
  • A. Service configuration management
  • B. Service request management
  • C. Service desk
  • D. Service level management
Answer: D

NEW QUESTION # 102
Identify the missing word in the following sentence:
Sponsor is the role that authorizes budget for service [?].
  • A. value
  • B. management
  • C. consumption
  • D. provision
Answer: C

NEW QUESTION # 103
......
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