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[General] Certified-Business-Analyst Latest Test Prep, Original Certified-Business-Analyst

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【General】 Certified-Business-Analyst Latest Test Prep, Original Certified-Business-Analyst

Posted at 1/28/2026 12:10:50      View：49 | Replies：0        Print      Only Author   [Copy Link] 1#
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Salesforce Certified Business Analyst Exam is a certification program designed to validate the skills and knowledge of professionals who specialize in business analysis within the Salesforce ecosystem. Salesforce Certified Business Analyst Exam certification is ideal for individuals who work in the Salesforce environment and are responsible for analyzing business requirements, identifying opportunities for improvement, and implementing solutions that meet the needs of their organization. Salesforce Certified Business Analyst Exam certification is recognized globally and is a valuable asset for professionals seeking career advancement in the Salesforce ecosystem.
Salesforce Certified Business Analyst Exam Sample Questions (Q192-Q197):NEW QUESTION # 192
The business analyst (BA) at Northern Trail Outfitters is helping to improve the process for handling customer returns using Salesforce. The BA has completed a current state process map to identify areas for improvement.
The BA plans to present ideas for a future state return handling process to the larger project team.
What should the BA present to the team in a way that is relatable and invites discussion, feedback, and ideas?
  • A. Detailed technical documentation with annotations
  • B. A story using personas to illustrate potential solutions
  • C. A prototype for a specific business outcome
Answer: B

NEW QUESTION # 193
Northern Trail Outfitters (NTO) wants to address a recent group of complaints it received from the service team The NTO Salesforce team was alerted Chat the current routing process is preventing cases from reacting the correct service team without manual intervention.
Which action should the business analyst take to best understand and document the and recommend a future state?
  • A. Review individual surveys and questionnaires from the service team.
  • B. Engage in a live process modeling exercise with the service team.
  • C. Organize a brainstorming session with service team leadership.
Answer: B
Explanation:
This answer states that engaging in a live process modeling exercise with the service team is what the BA should do to best understand and document the current state and recommend a future state for addressing a recent group of complaints from UC's service team about automated case assignments in Service Cloud. A live process modeling exercise is an activity where the BA works with the service team members to create and validate a visual representation of how they perform their tasks or activities related to case assignments in Service Cloud. A live process modeling exercise can help the BA to best understand and document the current state by capturing and verifying the inputs, outputs, steps, decisions, roles, etc. of case assignments in Service Cloud from different perspectives and sources of information. A live process modeling exercise can also help the BA to recommend a future state by identifying and prioritizing the gaps or issues in case assignments in Service Cloud, and by proposing and evaluating possible improvements or solutions for them. References:
https://trailhead.salesforce.com ... look/use-process-ma

NEW QUESTION # 194
Cloud Kicks has completed the user acceptance testing (UAT) phase of a major update to Sales Cloud for its EMEA sales team.
How should the business analyst help the EMEA sales team learn the new features?
  • A. Build tooltips and discoverable content in the new console layouts.
  • B. Organize user groups by permission set and train each team.
  • C. Document key changes and gather feedback to update the backlog.
Answer: B
Explanation:
Explanation
The business analyst should organize user groups by permission set and train each team on the new features.
This will ensure that everyone is using the same terminology and that everyone has the same understanding of the new features. It will also allow the business analyst to tailor the training to the specific needs of each team.

NEW QUESTION # 195
Northern Trail Outfitters is setting up a new team to support an implementation of Service Cloud and is considering which workflow to use.
In which scenario should he business analyst recommend Kanban?
  • A. Work includes platform support requiring immediate outage handling.
  • B. Work is predictable but sometimes lacks sufficient planning.
  • C. Work is generally project-based and can be broken into smaller pieces.
Answer: A

NEW QUESTION # 196
Cloud Kicks (CK) needs to integrate the industry standard due-diligence in its sales process to verify customers in Sales Cloud. CK asks the business analyst (BA) to identify which stage in the sales process the industry standard due-diligence should be embedded.
What should the BA do to meet the requirement?
  • A. Identify the triggers, locate the stage, and add the standard due-diligence as a subprocess.
  • B. Develop a process map as a base, work with stakeholders to understand the trigger point, and locate the stage.
  • C. Locate the stage, add the standard due-diligence as a subprocess, and set the trigger point.
Answer: B
Explanation:
The best practice for identifying which stage in the sales process the industry standard due-diligence should be embedded is to develop a process map as a base, work with stakeholders to understand the trigger point, and locate the stage. This practice helps to:
Develop a process map as a base: This provides a visual representation of the sales process, showing the steps, inputs, outputs, roles, and decisions involved in each stage.
Work with stakeholders to understand the trigger point: This helps to elicit feedback and insights from the stakeholders who are familiar with or affected by the sales process, and identify when or why the industry standard due-diligence is needed or required.
Locate the stage: This helps to determine where in the sales process the industry standard due-diligence should be embedded, based on the trigger point and the business logic. References: https://trailhead.salesforce.
com/en/content/learn/modules/business-analysis-process-mapping/create-a-process-map

NEW QUESTION # 197
......
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