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ITIL-4-Transition Latest Braindumps - Exam ITIL-4-Transition Collection Pdf
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ITIL 4 Managing Professional Transition Sample Questions (Q84-Q89):NEW QUESTION # 84
Which is an example of a digital organization?
- A. An organization which has undergone an IT transformation
- B. An organization which uses IT to improve its 'service desk' practice
- C. An organization which uses IT to change its strategic direction
- D. An organization which uses IT to support its operational processes
Answer: C
Explanation:
A digital organization is an organization that leverages digital technology to create value for its customers, employees, and other stakeholders. A digital organization is not just an organization that uses IT to support its operational processes, or an organization that has undergone an IT transformation, or an organization that uses IT to improve its 'service desk' practice. These are examples of IT-enabled organizations, but not necessarily digital organizations. A digital organization is an organization that uses IT to change its strategic direction, to create new business models, to innovate and differentiate itself from competitors, and to deliver value faster and more effectively. A digital organization is an organization that adopts a digital mindset, culture, and capabilities to thrive in the digital era. References: https://www.axelos.com/resource-hub/blog/itil-4-leader- dits-guide-for-digital-transformation
https://assets.website-files.com ... abb7_ITIL4_Digital%
20and%20IT%20Strategy_Syllabus.pdf
NEW QUESTION # 85
What do design thinking and service-dominant logic have in common?
- A. Both focus solely on the needs and problems of the consumers
- B. Both require clearly defined requirements and acceptance criteria
- C. Both involve collaborating with customers to ensure their needs are met
- D. Both focus on product functionality and on building new features
Answer: C
NEW QUESTION # 86
Which statement about user communities is CORRECT?
- A. Every user community should have at least one super-user
- B. Communities set up by users may be recognized and supported by service providers
- C. Informal user communities should be disbanded and merged into official groups
- D. User communities are created by service providers to investigate the cause of problems
Answer: B
Explanation:
User communities are groups of people who share a common interest or need related to a service or product.
They can be formal or informal, online or offline, and may be initiated by service providers or users themselves. User communities can provide valuable feedback, insights, and support for service providers, as well as enhance the user experience and satisfaction. Therefore, service providers may recognize and support user communities that are set up by users, as long as they respect their autonomy and do not interfere with their activities. User communities are not created by service providers to investigate the cause of problems (option A), nor should they be disbanded or merged into official groups (option C). User communities may or may not have super-users, who are users with advanced skills or knowledge who can help other users, but this is not a requirement for every user community (option D). References: ITIL 4 Foundation, page 77; ITIL 4 Specialist: Drive Stakeholder Value, page 33.
NEW QUESTION # 87
An organization is compiling information about how a new service will be used. It is considering how each set of stakeholders will experience the service. In the past, the suppliers have been unreliable, so the organization wants to identify the main risks and dependencies for the introduction of the service. What is this an example of?
- A. Workforce planning
- B. Value stream mapping
- C. Shift left
- D. An agile approach
Answer: B
Explanation:
The correct answer is B. Value stream mapping. This is because value stream mapping is a technique that helps to visualize how a service delivers value to the stakeholders, and identify the risks, dependencies, inefficiencies, and opportunities for improvement along the way12. Value stream mapping involves defining the service vision, mapping the current state, analyzing the current state, designing the future state, and implementing the future state12. By considering how each set of stakeholders will experience the service, the organization is defining the service vision and mapping the current state of the service.
A). An agile approach is not the correct answer, because an agile approach is a way of working that is flexible, iterative, and adaptive to changing requirements and feedback34. An agile approach does not necessarily involve compiling information about how a new service will be used, or considering how each set of stakeholders will experience the service.
C). Workforce planning is not the correct answer, because workforce planning is a process that ensures that an organization has the right people with the right skills at the right time to deliver its objectives . Workforce planning does not necessarily involve compiling information about how a new service will be used, or considering how each set of stakeholders will experience the service.
D). Shift left is not the correct answer, because shift left is a practice that aims to resolve issues as close as possible to their source, and prevent them from escalating to higher levels of support . Shift left does not necessarily involve compiling information about how a new service will be used, or considering how each set of stakeholders will experience the service. References:
* ITIL 4 Managing Professional Transition Module Sample Paper - English, page 9, question 2, answer B
* ITIL 4 Managing Professional Transition Module Candidate Syllabus - English, page 10, learning outcome 1.4
* ITIL 4 Managing Professional Transition Course Online - Simplilearn, section 3.2, lesson 3.2.1, topic
"Agile Approach"
* ITIL 4 Managing Professional: Transition Module | Axelos, page 2, section "ITIL 4 Managing Professional Transition Module"
* [ITIL 4 Managing Professional Transition Course Online - Simplilearn], section 3.2, lesson 3.2.3, topic
"Workforce Planning"
* [ITIL 4 MP Transition: a transformed framework | Axelos], paragraph 4, sentence 2
* [ITIL 4 Managing Professional Transition Course Online - Simplilearn], section 3.2, lesson 3.2.4, topic
"Shift Left"
* [Course: ITIL 4 Managing Professional Transition | ITIL USA], paragraph 3, sentence 3
NEW QUESTION # 88
How should the seven guiding principles be combined when an organization is making a decision?
- A. By using the one or two guiding principles that are most relevant to the specific decision
- B. By using all the guiding principles equally when making any decision
- C. By reviewing each guiding principle to decide how relevant it is to the specific decision
- D. By using the focus on value' principle and one or two others that are relevant to the specific decision
Answer: C
NEW QUESTION # 89
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