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Practice C_TS470_2412 Exam & C_TS470_2412 Quiz

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Practice C_TS470_2412 Exam & C_TS470_2412 Quiz

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SAP C_TS470_2412 Exam Syllabus Topics:
TopicDetails
Topic 1
  • Service Order Management: This section of the exam measures the skills of SAP Service Operations Consultants and covers the end-to-end management of service orders within SAP. It includes the creation, processing, tracking, and fulfillment of service requests, ensuring seamless coordination between departments. Proper service order management enables organizations to enhance customer satisfaction, streamline operations, and improve response times through integrated workflows.
Topic 2
  • Service Master Data: This section of the exam measures the skills of SAP Master Data Specialists and covers the management and configuration of service-related master data within SAP environments. It includes defining service objects, managing attributes, and ensuring accurate data flow across modules. Effective service master data management helps improve service delivery, optimize resource utilization, and maintain consistency across business processes.
Topic 3
  • Organizational Data: This section of the exam measures the skills of Enterprise Data Managers and covers the structuring and management of organizational data within SAP systems. It focuses on defining key organizational elements, configuring data hierarchies, and ensuring proper integration across business units. Mastery of this domain is essential for maintaining accurate reporting structures, workflow efficiency, and compliance with enterprise-wide data governance policies.
Topic 4
  • Managing Clean Core: This section of the exam measures the skills of SAP Solution Architects and covers the principles of maintaining a clean core within SAP systems. It focuses on strategies for minimizing customizations, leveraging standard SAP functionalities, and ensuring system integrity while allowing for necessary extensions. The goal is to enhance system performance, ease upgrades, and maintain long-term sustainability.

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SAP Certified Associate - SAP S/4HANA Cloud Private Edition Service Sample Questions (Q18-Q23):NEW QUESTION # 18
What are possible steps in an in-house repair process in SAP S/4HANA Cloud Private Edition, Service? Note:
There are 3 correct answers to this question.
  • A. Perform a pre-check for an in-house repair and make a decision.
  • B. Create an in-house repair for a repair request from a customer.
  • C. Post a goods receipt for a returned object.
  • D. Create an in-house repair after a pre-check for a repair object.
  • E. Generate a repair object based on the repair order status.
Answer: A,B,C
Explanation:
The in-house repair process (scope item 3XK) in SAP S/4HANA Cloud Private Edition, Service involves handling customer repair requests and processing returned objects. Key steps include:
* Perform a pre-check for an in-house repair and make a decision: A pre-check assesses the repair object's condition to decide whether to proceed with repair, reject it, or take other actions. This is a standard initial step.
* Post a goods receipt for a returned object: When a customer returns a defective item, a goods receipt is posted (e.g., via transaction MIGO or a service order), creating a repair object in the system.
* Create an in-house repair for a repair request from a customer: This step involves creating a repair order (e.g., transaction type REPA) based on a customer's request, initiating the process.
* Generate a repair object based on the repair order status: Repair objects are not generated from order status; they are created upon goods receipt or manually.
* Create an in-house repair after a pre-check for a repair object: While a pre-check precedes repair, the repair order is typically created first, not after the pre-check as a separate step.These steps align with the SAP Best Practices for in-house repair."The in-house repair process includes performing a pre- check, posting goods receipt for returns, and creating a repair order based on customer requests." (SAP Signavio Process Navigator, In-House Repair).

NEW QUESTION # 19
What are examples of information contained in a maintenance item of a maintenance plan? Note: There are 3 correct answers to this question.
  • A. Service interval
  • B. Service contract item
  • C. Call horizon
  • D. Object list
  • E. Service order type
Answer: A,C,D
Explanation:
Amaintenance itemin a maintenance plan specifies details about the maintenance activity. The correct answers are:
* Call horizon (A)efines the lead time (as a percentage or days) before the planned date when the call object is generated.
* Object list (B)ists the technical objects (e.g., equipment, functional locations) subject to maintenance.
* Service interval (E):Specifies the frequency or cycle (e.g., every 6 months) for the maintenance activity.
* Service order type (C):This is defined at the maintenance plan level or call object, not the maintenance item.
* Service contract item (D):This relates to contracts, not maintenance items directly.
"A maintenance item includes information such as the call horizon, object list, and service interval to define the scope and timing of maintenance activities."

NEW QUESTION # 20
Which of the following objects are relevant to determine the correct plant and storage location in service order processing when reserving spare part items? Note: There are 3 correct answers to this question.
  • A. Work center
  • B. Sales area
  • C. Service employee
  • D. Service organization
  • E. Service team
Answer: A,C,D
Explanation:
In SAP S/4HANA Cloud Private Edition, Service, when reserving spare parts in service order processing (e.
g., scope item 3D2: Service Order Management and Monitoring), the system determines the plant and storage location based on specific objects:
* Service organization: This defines the organizational unit responsible for the service, which is linked to a plant. The plant is a key attribute in logistics and inventory management, making it critical for spare part reservations.
* Work center: The work center specifies where the service is performed and is directly tied to a plant. It influences the storage location from which spare parts are drawn, especially in in-house or field service scenarios.
* Service employee: The employee assigned to the service order can influence the plant and storage location, particularly in field service scenarios where parts are reserved from a technician's stock (e.g., van stock linked to a specific storage location).
* Sales area: While relevant for sales processes, it does not directly determine plant or storage location for spare parts in service order processing.
* Service team: Teams are organizational groupings but do not have a direct system linkage to plant
/storage location determination for reservations.This logic is part of the integration between service management and logistics in SAP S/4HANA, ensuring accurate inventory allocation."The plant and storage location for spare parts in a service order are derived from the service organization, work center, and assigned service employee." (SAP Help Portal, Service Order Processing).

NEW QUESTION # 21
Which type of objects can you maintain in the object list assigned to a contract item? Note: There are 3 correct answers to this question.
  • A. Product
  • B. Document
  • C. Equipment
  • D. Equipment bill of material
  • E. Functional location
Answer: A,C,E

NEW QUESTION # 22
Which of the following API types does SAP recommend to use to achieve clean core integrations? Note:
There are 2 correct answers to this question.
  • A. Doc
  • B. OData
  • C. RFC
  • D. SOAP
Answer: B,D
Explanation:
SAP's clean core strategy emphasizes standardized, extensible integrations to minimize customizations and ensure upgrade stability. The recommended API types are:
* SOAP: A widely supported, robust protocol for structured data exchange, recommended for integrating SAP S/4HANA with external systems in a clean core approach.
* OData: SAP's preferred REST-based protocol for real-time, lightweight integrations, heavily utilized in SAP Fiori apps and clean core scenarios.
* Doc: Not a recognized API type in SAP's integration framework.
* RFC: While still supported, RFC (Remote Function Call) is considered legacy and less aligned with clean core principles due to its tight coupling.These recommendations are part of SAP's integration strategy for S/4HANA Cloud editions."SOAP and OData are recommended for clean core integrations to ensure standardized and scalable connectivity." (SAP S/4HANA Cloud Integration Guide).

NEW QUESTION # 23
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