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[General] Salesforce ADX261 Test Quiz, ADX261 Free Practice

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【General】 Salesforce ADX261 Test Quiz, ADX261 Free Practice

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P.S. Free 2026 Salesforce ADX261 dumps are available on Google Drive shared by RealExamFree: https://drive.google.com/open?id=1oY-vjcTGC5RqT2YHbo5yZUawwyZA2-NI
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Salesforce ADX261 (Administer and Maintain Service Cloud) Certification Exam is designed to evaluate the candidate's knowledge and skills in managing and maintaining the Service Cloud platform. ADX261 exam is intended for experienced Salesforce administrators who want to specialize in Service Cloud administration. Administer and Maintain Service Cloud certification program is a comprehensive assessment of the candidate's expertise in managing and maintaining the Service Cloud platform.
Salesforce is a leading customer relationship management (CRM) software company that offers a wide range of products and services to help businesses manage their customer interactions. One of the most popular products offered by Salesforce is Service Cloud, which provides a complete customer service platform for businesses. To manage and maintain Service Cloud, Salesforce offers the ADX261 Exam, which is designed for administrators who want to demonstrate their knowledge and skills in administering and maintaining Service Cloud.
ADX261 Free Practice - Exam ADX261 TutorialNow IT industry is more and more competitive. Passing Salesforce ADX261 exam certification can effectively help you entrench yourself and enhance your status in this competitive IT area. In our RealExamFree you can get the related Salesforce ADX261 exam certification training tools. Our RealExamFree IT experts team will timely provide you the accurate and detailed training materials about Salesforce Certification ADX261 Exam. Through the learning materials and exam practice questions and answers provided by RealExamFree, we can ensure you have a successful challenge when you are the first time to participate in the Salesforce certification ADX261 exam. Above all, using RealExamFree you do not spend a lot of time and effort to prepare for the exam.
Salesforce Administer and Maintain Service Cloud Sample Questions (Q83-Q88):NEW QUESTION # 83
Universal Containers' customers prefer speaking to a live support agent for complex product issues. This results in a high volume of phone calls and customer dissatisfaction about long hold times.
Which functionality should the consultant recommend to address the problem?
  • A. Web-to-Case
  • B. Embedded Chat window
  • C. Contact requests
Answer: B
Explanation:
To address customer dissatisfaction with long hold times for phone support, embedding a Chat window on the company's website or customer portal is recommended. This provides an alternative real-time communication channel, allowing customers to quickly connect with live support agents for complex issues without the need for phone calls, reducing wait times and improving customer satisfaction.

NEW QUESTION # 84
Universal Containers support management team has noticed an increase in wait times over the last several months when customers call in for support.
Which two recommendations should a consultant suggest to help decrease customer wait times?
Choose 2 answers:
  • A. Set up a Salesforce Customer Community that will allow customers to create cases online
  • B. Create case escalation rules to route high priority cases directly to supervisors for resolution
  • C. Create reports to analyze call data in order to understand peak times and ensure adequate staffing
  • D. Set up analytical snapshots to capture key case information and create historical trending reports
Answer: A,C

NEW QUESTION # 85
Support Managers have requested the ability to provide real-time feedback to Agents during customer chat sessions.
What feature should a consultant configure to meet this requirement?
  • A. Omni-channel Supervisor
  • B. Next Best Actions
  • C. Push Notifications
  • D. Case Feed
Answer: A
Explanation:
Omni-channel Supervisor is a feature that allows managers to monitor the performance and activity of agents and queues in real time. Managers can view metrics such as agent status, workload, capacity, and chat transcripts. Managers can also provide real-time feedback to agents during customer chat sessions by sending private messages or coaching requests. Verified Reference: Service Cloud Consultant Certification Guide & Tips, Omni-Channel Supervisor Overview

NEW QUESTION # 86
Service agents at Cloud Kicks report spending a lot of time on similar cases, such as reset password requests. Agents will typically select an email template with password reset instructions, send an email to the customer, and update the case status to 'Responded'.
What is the recommended feature to improve productivity?
  • A. Lightning Utility Bar
  • B. Quick Text
  • C. Service Console
  • D. Macros
Answer: D

NEW QUESTION # 87
Universal Containers wants to implement a customer service site. The goal of the site is to enable community members to access, create, and manage cases online.
How should the consultant implement these requirements?
  • A. Change the org-wide default for cases and contacts internal access to private.
  • B. Set up a sharing set to grant access based on the site member's contact record.
  • C. Update the case assignment rule to add the site member to the predefined case team.
  • D. Create a sharing rule to share the contact record with the site member.
Answer: B
Explanation:
A sharing set is a feature that allows community members to access records that are not owned by them or shared with them by the org-wide default settings. A sharing set can grant access based on a common lookup field, such as the contact field on the case object. By setting up a sharing set to grant access based on the site member's contact record, the consultant can enable community members to access, create, and manage cases online. Verified Reference: Service Cloud Consultant Certification Guide & Tips, Sharing Sets Overview

NEW QUESTION # 88
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