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[General] Quiz Valid Salesforce - Test Sales-101 Cram Pdf

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【General】 Quiz Valid Salesforce - Test Sales-101 Cram Pdf

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Salesforce Sales-101 Exam Syllabus Topics:
TopicDetails
Topic 1
  • Customer Success: This section of the exam measures skills of Sales Representatives and explains post-sales actions, order booking, and fulfillment. It also reviews the customer journey after the sale and evaluates the realized versus expected value to ensure satisfaction and retention.
Topic 2
  • Planning: This section of the exam measures skills of Account Executives and covers territory planning, engaging key accounts, and calculating sales quota attainability. It also emphasizes developing strong business relationships and partnerships with key roles and personas to drive long-term success.
Topic 3
  • Deal Management: This section of the exam measures skills of Account Executives and includes qualifying prospects, understanding customer strategies and challenges, and defining solution scope. It emphasizes presenting value propositions, addressing challenges to close deals, and securing customer commitment for formal contracts.
Topic 4
  • Forecasting: This section of the exam measures skills of Account Executives and assesses forecasting accuracy, evaluating risks and opportunities, and understanding the inputs that drive forecasting. It ensures consistency in opportunity management and reliable business predictions.
Topic 5
  • Customer Engagement:This section of the exam measures skills of Sales Representatives and focuses on building credibility through thought leadership, using multiple touchpoints to generate interest, and aligning solutions with customer needs. It also highlights the importance of nurturing relationships and driving product adoption for maximum value.

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Salesforce Certified Sales Foundations Sample Questions (Q46-Q51):NEW QUESTION # 46
A sales representative uses job titles as an indicator to qualify leads.
Which relevant information does the job title typically indicate about the lead to the sales rep?
  • A. Whether the lead is based within their region
  • B. Whether the lead has sufficient buying power
  • C. Whether the lead is engaged in the sales process
Answer: B
Explanation:
Whether the lead has sufficient buying power is the relevant information that the job title typically indicates about the lead to the sales rep. A lead is a prospect who has shown interest in the product or service that the sales rep offers. A job title is a designation or position that a person holds in an organization or company. A job title helps to indicate whether the lead has sufficient buying power, which means that they have the authority or influence to make a purchase decision or approve a budget for the product or service.

NEW QUESTION # 47
A new sales representative is taking over an account and has a goal to develop a relationship with the key stakeholders previously managed by a different sales rep.
What is the first step to building trust with these stakeholders?
  • A. Set upan introductory meeting and explain the reason for the transition.
  • B. Review records the previous rep left to understand the needs of the stakeholders.
  • C. Use a multi-channel approach to present an update on current product offerings.
Answer: A
Explanation:
The firststep to building trust with the key stakeholders of an account that is being taken over by a new sales representative is to set up an introductory meeting and explain the reason for the transition. This shows respect and transparency, and helps to establish rapport and credibility with the stakeholders. The new sales representative should also express appreciation for the opportunity to work with them, and demonstrate enthusiasm and confidence. The introductory meeting is a chance to learn more about the stakeholders' roles, expectations, goals, and challenges, and to communicate how the new sales representative can add value and support them. References: [Sales Rep Training: Plan for Success], [Cert Prep: Salesforce Certified Sales Representative: Plan forSuccess]

NEW QUESTION # 48
How should a sales representative reinforce elements of the value proposition for the customer?
  • A. Address potential pitfalls of the solution.
  • B. Share case studies and customertestimonials.
  • C. Provide sales collateral and benefits.
Answer: B
Explanation:
Sharing case studies and customer testimonials is how a sales rep should reinforce elements of the value proposition for the customer. A valueproposition is a statement that summarizes how the product can solve the customer's problems, fulfill their needs, and provide them with benefits that outweigh the costs. Case studies and customer testimonials are stories or feedback from existing customers who have used the product and can vouch for its value proposition. Sharing case studies and customer testimonials helps to provide proof points, build trust and credibility, and influence purchase decisions

NEW QUESTION # 49
A sales representative wants to improve the overall health of their pipeline.
Why is it important to take a strategic approach to prospecting?
  • A. Improve efficiency and return on investment.
  • B. Increase the number of customer engagements.
  • C. Reduce non-selling administrative efforts.
Answer: A
Explanation:
Prospecting isthe process of identifying and reaching out to potential customers who are likely to buy your product or service. Taking a strategic approach to prospecting means having a clear plan, criteria, and method for finding and qualifying prospects. This can help improve the overall health of the pipeline, as it ensures that the sales representative is focusing on the most valuable and relevant opportunities, and not wasting time and resources on unqualified or uninterested leads. A strategic approach to prospecting can also improve the efficiency and return on investment of the sales process, as it can increase the conversion rate, shorten the sales cycle, and reduce the cost of acquisition. References:
* Cert Prep: Salesforce Certified Sales Representative, unit "Generate Leads and Opportunities"
* [Sales Rep Training], unit "Prepare Your Team to Sell Successfully"

NEW QUESTION # 50
A sales representative recently closed a deal and wants to measure how likely the customer would be to recommend the product.
Which measurementshould the sales rep use?
  • A. Net Promoter Score (NPS)
  • B. Customer Satisfaction Survey (CSAT)
  • C. Customer Engagement Score (CES)
Answer: A
Explanation:
Net Promoter Score (NPS) is a metric that evaluates the loyalty and satisfaction of customers based on how likely they are to recommend a product or service to others. It is calculated by asking customers one question:
"On a scale from 0 to 10, how likely are you to recommend this product/service to a friend or colleague?" Customers who respond with a 9 or 10 are considered promoters, customers who respond with a 7 or 8 are considered passives, and customers who respond with a 6 or lower are considered detractors. The NPS is then calculated by subtracting the percentage of detractors from the percentage of promoters. NPScan help sales reps identify their most enthusiastic and loyal customers, as well as those who are at risk of churn or dissatisfaction. NPS can also help sales reps generate referrals, testimonials, and reviews from their promoters, as well as improve their products and services based on the feedback from their detractors and passives. References:
* What is Net Promoter Score (NPS)? How to Calculate & Interpret - Hotjar
* Net Promoter Score (NPS): The Ultimate Guide - Qualtrics
* What is Net Promoter Score (NPS)| Definition and Examples - ProductPlan

NEW QUESTION # 51
......
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