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[Hardware] Salesforce - CRT-261 - Certification Preparation for Service Cloud Consultant–Pr

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【Hardware】 Salesforce - CRT-261 - Certification Preparation for Service Cloud Consultant–Pr

Posted at yesterday 23:04      View：8 | Replies：1        Print      Only Author   [Copy Link] 1#
BONUS!!! Download part of Itexamguide CRT-261 dumps for free: https://drive.google.com/open?id=1rUhduF71RHuy8_YIjKjQRKLDSXxRhbdJ
Don't you want to make a splendid achievement in your career? Certainly hope so. Then it is necessary to constantly improve yourself. Working in the Salesforce industry, what should you do to improve yourself? In fact, it is a good method to improve yourself by taking Salesforce certification exams and getting Salesforce certificate. Salesforce certificate is very important certificate, so more and more people choose to attend CRT-261 Certification Exam.
Salesforce CRT-261 (Certification Preparation for Service Cloud Consultant) Exam is designed for professionals who want to become Salesforce certified Service Cloud consultants. CRT-261 exam is intended to validate the skills and knowledge of candidates in implementing and designing Service Cloud solutions that meet customer requirements. Salesforce Service Cloud is a robust customer service platform that helps businesses deliver exceptional customer service experiences. Certification Preparation for Service Cloud Consultant certification is a must-have for professionals who want to build their career in the customer service domain.
Salesforce CRT-261 Exam covers a wide range of topics related to Service Cloud Consulting. These include topics such as designing and implementing solutions for case management, knowledge management, contact center operations, and omni-channel support. CRT-261 exam is designed to test an individual's ability to design, configure, and implement Service Cloud solutions that meet the unique needs of their clients.
Valid CRT-261 Exam Fee - Reliable CRT-261 Exam LabsTo fit in this amazing and highly accepted exam, you must prepare for it with high-rank practice materials like our Certification Preparation for Service Cloud Consultant CRT-261 study materials. Our CRT-261 exam questions are the Best choice in terms of time and money. If you are a beginner, start with the learning guide of CRT-261 Practice Engine and our products will correct your learning problems with the help of the Salesforce CRT-261 training braindumps.
The CRT-261 exam covers a variety of topics related to Service Cloud, including case management, knowledge management, interaction channels, and reporting and analytics. It is a 90-minute exam that consists of 60 multiple-choice questions, and it is available in both English and Japanese. To pass the exam, you will need to score at least 68%, and the exam fee is $200. Salesforce offers various resources to help you prepare for the exam, including official study guides, online training courses, and practice exams. With a Salesforce CRT-261 Certification, you will be able to showcase your skills and expertise to potential employers and clients, and advance your career as a Service Cloud Consultant.
Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q88-Q93):NEW QUESTION # 88
Universal Containers is implementing a CTI solution for its inbound service and support contact center. Currently, the company handles only existing customers with support issues. The contact center manager has been tasked with improving sales for the premier support offering. What key metrics can be expected to improve following the CTI implementation? (Choose 2)
  • A. Average handle time
  • B. Abandon rate
  • C. First call resolution
  • D. Average days to close
Answer: B,C

NEW QUESTION # 89
UC has created permission sets granting access to object and fields in one of its sandboxes. How should a consultant deploy this permission set to prod?
  • A. Create an Unmanaged package
  • B. Change set
  • C. Publish a Managed package
  • D. Manuallyre create the Permission sets
Answer: B
Explanation:
Explanation
A Change Set is the deployment solution that a consultant should use to deploy permission sets granting access to objects and fields from one of its sandboxes to Production. A Change Set is a collection of metadata components that can be deployed from one Salesforce org to another. A Change Set can be used to deploy permission sets, which are sets of permissions and settings that grant users access to various tools and functions in Salesforce. Permission sets can be used to extend users' functional access without changing their profiles. Verified References: [Service Cloud Consultant Certification Guide & Tips], Change Sets Overview

NEW QUESTION # 90
Universal Containers implemented Case Management to support business-to-consumer (B2C) customers. One custom field includes the customer's Personal Identifiable Information (PII) dat a. When a case is submitted, an account manager requires Read-Only access and needs to view the customer's PII data. A support engineer requires Read and Write access but no visibility into the customer's PII data.
Which solution should a consultant recommend to meet the requirements?
  • A. Configure Case Team with Read Write and field-level security.
  • B. Configure OWD for the Case object and implement Salesforce Shield.
  • C. Configure View All for the Case object and field-level security.
Answer: A
Explanation:
To meet the requirements of different access levels for account managers and support engineers, configuring Case Teams with appropriate roles and applying field-level security to the Personal Identifiable Information (PII) data field is advisable. This approach allows for granular control over access to case information and PII data, ensuring that each role has the necessary permissions while maintaining data privacy and security.

NEW QUESTION # 91
Cloud Kicks provides support to customers through voice, web, and chat channels. Cases are routed to service agents based on availability and skills. When agents encounter issues, they can raise a flag. Supervisors need to respond to flags and provide responses that only the agent can view.
What is the recommended solution to meet the requirements?
  • A. Case Escalation Rules
  • B. Einstein Case Routing
  • C. Omni-Channel Supervisor
  • D. Screen Flow
Answer: C
Explanation:
Omni-Channel Supervisor is a solution that can enable supervisors to respond to flags and provide responses that only the agent can view. Omni-Channel Supervisor is a tool that allows supervisors to monitor and manage the work and performance of agents in real time. Omni-Channel Supervisor can help supervisors respond to flags raised by agents who encounter issues and provide private coaching messages that only the agent can see. Verified References: : https://help.salesforce.com/s/articleView?id=sf.
omnichannel_supervisor_overview.htm&type=5 : https://help.salesforce.com/s/articleView?id=sf.
omnichannel_supervisor_flags.htm&type=5 : https://help.salesforce.com/s/articleView?id=sf.
omnichannel_supervisor_messages.htm&type=5

NEW QUESTION # 92
Universal Containers has an active presence on Twitter and Facebook. Customers' requests from these social media channels should be responded to by support agents.
What should a consultant recommend to meet this requirement?
  • A. Social Media Marketing message tagging.
  • B. Einstein Bot social queues.
  • C. Social Customer Service for Twitter and Facebook.
  • D. Social Persona tor Twitter and Facebook.
Answer: D

NEW QUESTION # 93
......
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Posted at 6 hour before        Only Author  2#
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