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[General] Book MB-240 Free - Test MB-240 Sample Online

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【General】 Book MB-240 Free - Test MB-240 Sample Online

Posted at yesterday 09:10      View：4 | Replies：0        Print      Only Author   [Copy Link] 1#
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Work Orders Management: 15-20%
  • Managing Incidents: This objective will measure competence in configuring incident types, adding services, products, as well as service tasks to incidents.
  • Creating and Operating Work Orders: The applicants should be able to develop work orders from an opportunity or incident. They should know how to close work orders, configure asset location and hierarchy on work orders, and associate a specific work order with a price list.
  • Explaining the Lifecycle of Work Orders: This area requires that the learners demonstrate their skills in configuring work orders, stages of work order lifecycle, capabilities, and uses of service accounts, functional locations, and billing accounts.
  • Creating and Operating Agreements: This section requires one’s competence in determining the timeframe for agreements usage, creating bookings, invoices, and entitlements, and SLAs for agreements.
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Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions (Q44-Q49):NEW QUESTION # 44
Contoso, Ltd has just acquired a new company in order to increase the services it offers to its customers. Contoso, Ltd. wants to ensure that it is able to track all of the stages in its service management workflow, including the services offered by the new service company.
You need to configure Dynamics 365 CE for Field Services to ensure that all of the necessary status values are configured correctly to track your company's unique business process.
Which action must you perform?
  • A. Create the necessary sub-status values.
  • B. Create the necessary service task values.
  • C. Edit the existing system status field values.
  • D. Create the necessary system status values.
Answer: A

NEW QUESTION # 45
You are a Dynamics 365 for Field Service Administrator.
You need to add two compressor sub-components to one of the refrigerator customer assets, in the environment and set up the sub-components for the customer asset.
What must you do to properly set up the assets?
  • A. Click View Hierarchy on the refrigerator customer asset record.
  • B. Set the Master Asset on the sub-components to the refrigerator Customer Asset record.
  • C. Add the compressor sub-components as customer asset records.
  • D. Add the compressor sub-components as sub-assets on the refrigerator customer asset record.
Answer: C

NEW QUESTION # 46
A customer service agent fails to solve a customer's issue over the phone.
The agent needs to converted the case to a work order in order to schedule a technician visit.
What is required to successfully convert a case to a work order?
  • A. Incident Type
  • B. Customer Asset
  • C. Work Order Type
  • D. SLA
Answer: A

NEW QUESTION # 47
Drag and Drop Question
You are a Dynamics 365 for Field Service Administrator. All Products have the Convert to Customer Asset field set to Yes.
Some users indicate products on a customer asset are not always becoming a customer asset.
Users provide you with three scenarios.
You need to review the scenarios and provide the answers.
What happens to the product for each user scenario? To answer, drag the appropriate solution to satisfy each listed requirements. Each solution may be used once, more than once, or not at all.
You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.

Answer:
Explanation:

Explanation:
If you test all 3 scenarios in Dynamics the above are the correct options. The key thing is if the product is marked as "used" and the work order goes to Open-Completed or any later stage like Closed-Posted, the product is converted to a customer asset.

NEW QUESTION # 48
Your company has a requirement to use the out-of-the-box Resource types to categorize Active Bookable Resource types. The company wants to ensure easy Dynamics 365 upgrades as needed.
You need to ensure that you only use the appropriate Resource types.
Which types are available for your use? To answer, drag each description on the left to the appropriate column on the right. Each description may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.

Answer:
Explanation:


NEW QUESTION # 49
......
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