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[General] Reliable Sales-101 Exam Simulator, New Sales-101 Exam Papers

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【General】 Reliable Sales-101 Exam Simulator, New Sales-101 Exam Papers

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Salesforce Sales-101 Exam Syllabus Topics:
TopicDetails
Topic 1
  • Customer Success: This section of the exam measures skills of Sales Representatives and explains post-sales actions, order booking, and fulfillment. It also reviews the customer journey after the sale and evaluates the realized versus expected value to ensure satisfaction and retention.
Topic 2
  • Planning: This section of the exam measures skills of Account Executives and covers territory planning, engaging key accounts, and calculating sales quota attainability. It also emphasizes developing strong business relationships and partnerships with key roles and personas to drive long-term success.
Topic 3
  • Deal Management: This section of the exam measures skills of Account Executives and includes qualifying prospects, understanding customer strategies and challenges, and defining solution scope. It emphasizes presenting value propositions, addressing challenges to close deals, and securing customer commitment for formal contracts.
Topic 4
  • Pipeline Management: This section of the exam measures skills of Sales Representatives and involves generating new pipeline opportunities, analyzing pipeline health, and ensuring data integrity. It also covers monitoring progression across sales stages and improving customer relevance.

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Salesforce Certified Sales Foundations Sample Questions (Q47-Q52):NEW QUESTION # 47
During a sales cycle, a sales representative may be required to handle objections from the customer to close the deal.
What is an effective way to handle an objection?
  • A. Offer friendlier terms and a lower price.
  • B. Propose an alternative product.
  • C. Ask questions to characterize the issue.
Answer: C
Explanation:
Asking questions to characterize the issue is an effective way tohandle an objection from the customer.
Asking questions helps to understand the root cause, scope, and impact of the objection, as well as to show empathy and respect for the customer's concerns. Asking questions also helps to clarify any misunderstandings, provide relevant information, and propose solutions that address the objection.References:
https://www.salesforce.com/resou ... objections-handling

NEW QUESTION # 48
A prospect visited a company's website and completed a form expressing interest in a product.
What should a sales rep focus on when qualifying the prospect?
  • A. Customer needs
  • B. Marketing goals
  • C. Product features
Answer: A
Explanation:
Customer needs are what thesales rep should focus on when qualifying a prospect who visited a company's website and completed a form expressing interest in a product. Customer needs are the problems, challenges, goals, or desires that the prospect has and that the product can address. Focusing on customer needs helps to understand the value proposition of the product, build rapport and trust with the prospect, and determine their fit and readiness for the product.References:https://www.salesforce.com/resources/articles/sales-process
/#qualify

NEW QUESTION # 49
Universal Containers (UC) is starting its third fiscal quarter and wants to ensure its sales representatives' territory plans will be successful.
Which activity should UC and its sales reps review mid-year to ensure success?
  • A. Change plans to provide a fresh view on each account.
  • B. Assess prospect and account quality to prioritize leads.
  • C. Survey the sales team and get recommendations.
Answer: B
Explanation:
Assessing prospect and account quality to prioritize leads is an activity that can help ensure sales success mid- year by focusing on the most promising opportunities and allocating resources accordingly. Assessing prospect and account quality involves evaluating factors such as fit, interest, urgency, and authority, and ranking leads based on their likelihood and readiness to buy.References:https://www.salesforce.com/resources
/articles/lead-generation/#lead-generation-strategies

NEW QUESTION # 50
When assessing the risks and opportunities of a deal, why is it important to consider the duration of a contract?
  • A. Shorter contracts increase leverage for negotiation.
  • B. Longer contracts increase flexibility on delivery timescales.
  • C. Longer contracts increase cash flow predictability.
Answer: C
Explanation:
The duration of a contract is one of the factors that affect the value of a deal, along with the price, terms, and conditions. Longer contracts can increase thecash flow predictability for both the seller and the buyer, as they reduce the uncertainty and variability of future payments and revenues. Longer contracts can also help build stronger and more loyal relationships with customers, as they demonstrate trustand commitment. On the other hand, shorter contracts can increase the risk of losing customers to competitors, as they offer more opportunities for switching or renegotiating. Shorter contracts can also create more pressure on the seller to deliver valuequickly and consistently, as they have less time to prove their worth and earn customer satisfaction. References:
* Cert Prep:Salesforce Certified Sales Representative, unit "Assess Risks and Opportunities"
* [Sales Rep Training], unit "Create Effective Selling Habits"

NEW QUESTION # 51
How can a sales representative begin a confirming question?
  • A. "Tell me more about..."
  • B. "What I hear you saying is..."
  • C. "What do you mean when...'
Answer: B
Explanation:
"What I hear you saying is..." is a way to begin a confirming question. A confirming question is a question that helps to verify or validate what the customer saysor means. A confirming question helps to show understanding, empathy, and respect for the customer's concerns, as well as to avoid confusion, misunderstanding, or miscommunication.References:https://www.salesforce.com/resources/articles/sales- questions/#sales-questions-types

NEW QUESTION # 52
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