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[General] Pass Guaranteed ServiceNow - CSA - ServiceNow Certified System Administrator–Hig

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【General】 Pass Guaranteed ServiceNow - CSA - ServiceNow Certified System Administrator–Hig

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ServiceNow CSA exam covers a wide range of topics, including system administration fundamentals, user interface and navigation, data management, security, reporting and analytics, integrations, and workflow automation. CSA exam is designed to test the candidate's ability to configure, administer, and maintain the ServiceNow platform. CSA Exam consists of 60 multiple-choice questions, and candidates have 90 minutes to complete it.
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ServiceNow CSA Exam is designed to test the candidate's ability to configure, customize, and administer the ServiceNow platform. It covers a range of topics such as user administration, data management, system administration, security, and reporting. By passing the ServiceNow CSA Exam, candidates demonstrate that they have the skills and knowledge required to manage and support the ServiceNow platform effectively.
ServiceNow Certified System Administrator Sample Questions (Q233-Q238):NEW QUESTION # 233
Which form element displays the list of activities, or history, on a task form?
  • A. Activity Formatter
  • B. Sidebar
  • C. Action Formatter
  • D. Action Stream
Answer: A
Explanation:
Activity Formatteris a UI element in ServiceNow forms that logs allupdates, comments, and historyrelated to a task.
It consolidates user interactions and system-generated updates in one place.
Reference:
ServiceNow Docs - Activity Formatter

NEW QUESTION # 234
Which are states that you can make a field on a form using UI Policy?
  • A. Hidden
  • B. write-only
  • C. Mandatory
  • D. Necessary
  • E. Empty
  • F. read-only
Answer: A,C,F
Explanation:
In ServiceNow, UI Policies allow administrators to dynamically control form fields based on conditions without using scripts. With UI Policies, you can change the behavior of a field by making it:
Read-only → The user can view the field but cannot edit it.
Mandatory → The field becomes required, and the user must fill it out before submitting the form.
Hidden → The field is removed from visibility on the form.
Explanation of Each Option:
✅ A. Read-only - Correct
A UI Policy can make a field read-only, meaning users can see the field but cannot modify its value.
Example: A field like Request Number (REQ0001) is typically read-only after submission.
❌ B. Write-only - Incorrect
ServiceNow does not have a "write-only" field setting in UI Policies.
If a field is editable, users can both read and write; if it's hidden or read-only, writing is not possible.
❌ C. Necessary - Incorrect
There is no "Necessary" field state in ServiceNow UI Policies.
If the intent is to make a field required, the correct term is "Mandatory".
✅ D. Mandatory - Correct
UI Policies can make a field mandatory, requiring the user to enter a value before submitting the form.
Example: An Incident Description field might be mandatory before an incident is submitted.
❌ E. Empty - Incorrect
UI Policies cannot directly enforce an "empty" state. However, a default value could be cleared using a client script, but this is not a UI Policy feature.
✅ F. Hidden - Correct
UI Policies can hide a field, making it invisible on the form.
Example: A "Manager Approval" field may be hidden until a certain condition (e.g., request cost > $1000) is met.
Final Answer:
✅ Read-only
✅ Mandatory
✅ Hidden
Reference from Certified System Administrator (CSA) Documentation:
ServiceNow Docs - UI Policies and UI Policy Actions
https://docs.servicenow.com
ServiceNow Learning - Form Configuration & UI Policies
ServiceNow Developer Portal - Controlling Form Behavior with UI Policies

NEW QUESTION # 235
The baseline Service Catalog homepage contains links to which of the following components?
  • A. Order Guides, Catalog Items, and Workflows
  • B. Record Producers, Order Guides, and Catalog Items
  • C. Order Guides, Item Variables, and Workflows
  • D. Record Producers, Order Guides, and Item Variables
Answer: B
Explanation:
TheService Catalogis a core feature in ServiceNow that provides users with a structured interface to request services and products. Thebaseline Service Catalog homepageincludes links to key components that help users navigate and submit requests efficiently. These components are:
Record Producers- These are forms that allow users to create records in tables other than the Request table (e.
g., submitting an incident or a change request).
Order Guides- These help users request multiple related items in a single submission, streamlining complex orders.
Catalog Items- These are the individual products or services users can request, such as software installations, hardware requests, or access requests.
Option B: "Order Guides, Item Variables, and Workflows"- Incorrect, becauseItem VariablesandWorkflowsare not direct links on the Service Catalog homepage. Item Variables are attributes of Catalog Items, and Workflows handle backend processing but are not listed as a navigational component.
Option C: "Order Guides, Catalog Items, and Workflows"- Incorrect, because Workflows are not directly linked from the homepage.
Option D: "Record Producers, Order Guides, and Item Variables"- Incorrect, because Item Variables are part of Catalog Items but not a distinct link on the homepage.
ServiceNow Product Documentation - Service Catalog Overview
ServiceNow CSA Study Guide - Service Catalog Fundamentals
ServiceNow Docs: Service Catalog Components
Explanation of Incorrect Options:References from Certified System Administrator (CSA) Documentation:

NEW QUESTION # 236
What instance resource allows you to access guided tours, information about actions, and instructions an how to use inputs and outputs in your flaw?
  • A. Help Panel (question mark icon)
  • B. Community
  • C. Docs
  • D. Wiki
Answer: A

NEW QUESTION # 237
On a filter condition, which component is always a choice list?
  • A. Operation
  • B. Filter Criteria
  • C. Match Criteria
  • D. Operator
Answer: A
Explanation:
Reference:
https://docs.servicenow.com/bund ... ments/concept/c_Con

NEW QUESTION # 238
......
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