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[Hardware] C-OCM-2503復習対策 & C-OCM-2503日本語受験教科書

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【Hardware】 C-OCM-2503復習対策 & C-OCM-2503日本語受験教科書

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SAP C-OCM-2503 認定試験の出題範囲:
トピック出題範囲
トピック 1
  • Change Realization: This section of the exam measures the skills of a Transformation Consultant and includes the practical execution of change initiatives. It covers how change plans are implemented in real-world scenarios, ensuring that the intended benefits are realized and reinforced throughout the organization.
トピック 2
  • Change Strategy: This section of the exam measures the skills of a Change Manager and centers on formulating the right strategy for managing organizational change. It includes defining the direction, scope, and impact of change efforts while ensuring alignment with strategic business objectives.
トピック 3
  • Organizational Change Management Methodology: This section of the exam measures the skills of a Change Manager and covers the foundational principles and structured approach used in managing organizational change effectively. It highlights the importance of aligning change efforts with business goals while providing a framework for guiding transformation initiatives.
トピック 4
  • Change Communication: This section of the exam measures the skills of a Change Manager and focuses on the communication plans and methods necessary for successful change. It involves designing communication strategies that engage stakeholders, promote transparency, and address concerns during the transition.

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SAP Certified Associate - Organizational Change Management 認定 C-OCM-2503 試験問題 (Q46-Q51):質問 # 46
In SAP Activate Run phase the new system is monitored, maintained, and optimized to ensure it runs smoothly and efficiently. Which change management activity can only be realized in the Run phase of the cloud implementation?
  • A. Measurement of actual user adoption metrics
  • B. Mapping of SAP roles to employees
  • C. Development of the user adoption strategy
  • D. Conduction of a pulse check
正解:A
解説:
The Run phase in SAP Activate focuses on post-go-live operations and adoption. Option C is correct because measuring actual user adoption metrics (e.g., system usage, satisfaction) can only occur after go-live, when users interact with the live system. This distinguishes it from planning or predictive activities. Option A is incorrect-role mapping occurs in Realize, before go-live. Option B is incorrect; the adoption strategy is developed earlier (Prepare/Explore). Option D is incorrect-a pulse check (quick survey) can happen in any phase, not just Run. SAP OCM ties actual metrics to live system use.
"In the Run phase, change management measures actual user adoption metrics to assess post-go-live success, an activity unique to this stage" (SAP Activate, Run Phase OCM Activities).

質問 # 47
In the SAP Activate Explore phase, the project team conducts fit-to-standard workshops to identify gaps between business requirements and the SAP best practice standard. Which change management challenge is typical for this phase?
  • A. Some project team members have never heard of organizational change management.
  • B. Some business departments do not feel well prepared for the go-live.
  • C. Some business users do not adopt the new cloud solution.
  • D. Some managers show resistance towards the cloud standard.
正解:D
解説:
During the Explore phase, fit-to-standard workshops focus on aligning business processes with SAP's best practices, often revealing changes to current ways of working. Option C is correct because managers may resist the cloud standard if it reduces customization or control, a common challenge in this phase. Option A is incorrect-lack of OCM awareness is more typical in the Discover or Prepare phase. Option B is incorrect; user adoption issues emerge post-go-live (Run phase), not in Explore. Option D is also incorrect; go-live readiness concerns arise in the Deploy phase, not Explore.
Extract from SAP OCM Concepts: Resistance to standardization is a key challenge in the Explore phase, requiring targeted stakeholder engagement (SAP Activate, OCM Workstream).

質問 # 48
Which communication assets are usually developed at an early stage of an SAP cloud project? Note: There are 2 correct answers to this question.
  • A. A glossary explaining typical SAP and business terms used in the cloud context
  • B. A cheat sheet giving hands-on advice about how to use the new cloud system
  • C. An FAQ list describing the key change impacts for different user groups
  • D. A modular overview presentation providing generic project information
正解:A、D
解説:
Early-stage communication assets in SAP OCM (Prepare/Explore phases) aim to build awareness and understanding. Option B is correct because a modular overview presentation (e.g., slides on project goals, timeline, benefits) provides generic, reusable information for initial stakeholder briefings, such as kick-off meetings. Its modularity allows customization for different audiences (e.g., executives vs. users). Option C is correct as a glossary of SAP terms (e.g., "fit-to-standard," "S/4HANA") and business jargon clarifies terminology, reducing confusion in a cloud context where new concepts abound.
Option A is incorrect-an FAQ on change impacts requires detailed CIA insights, which come later (Explore
/Realize). Option D is incorrect; a cheat sheet with system usage tips is an enablement tool developed closer to go-live (Realize/Deploy), not early on. SAP OCM prioritizes foundational assets to set the stage for later specifics.
"Early communication assets include a modular project overview presentation and a glossary of SAP and business terms to establish clarity and awareness" (SAP Activate, Early Communication Deliverables).

質問 # 49
Which aspects are usually documented in a communication channel analysis? Note: There are 3 correct answers to this question.
  • A. Stakeholders or stakeholder groups targeted by the channel
  • B. Estimated costs per change communication activity via the channel
  • C. Frequency of use and owner of the channel
  • D. Degree of standardization required for the channel
  • E. Name and short description of the channel
正解:A、C、E
解説:
A communication channel analysis in SAP OCM evaluates how channels support change communication.
Option C is correct because naming and describing each channel (e.g., "intranet - company news portal") clarifies its purpose and reach. Option D is correct as frequency of use (e.g., weekly updates) and ownership (e.g., HR team) define operational details and accountability. Option E is correct because identifying target stakeholders (e.g., key users, managers) ensures messages align with audience needs.
Option A is incorrect-"degree of standardization" is vague and not a standard aspect; channels are assessed for effectiveness, not uniformity. Option B is incorrect; while costs might be considered, they're not typically documented per activity in this analysis-budgeting is separate. SAP OCM uses this analysis to optimize communication delivery.
"A communication channel analysis documents channel names and descriptions, frequency and ownership, and targeted stakeholder groups to ensure effective messaging" (SAP OCM Framework,Communication Planning).

質問 # 50
What are typical agenda topics for a change network kick-off meeting? Note: There are 2 correct answers to this question.
  • A. Input of the project manager on experiences with change networks in previous projects
  • B. Input of the project sponsor on the importance of the project for the company
  • C. Input of the subproject managers on challenges and hurdles in their respective area of responsibility
  • D. Input of the change manager on the change network approach and the change agent role
正解:B、D
解説:
A change network kick-off meeting in SAP OCM launches the change agent network. Option C is correct because the change manager outlines the approach and agent roles, setting expectations. Option D is correct as the sponsor's input underscores the project's strategic value, motivating agents. Option A is incorrect- subproject managers focus on technical areas, not the change network. Option B is also incorrect; past experiences may inform planning but aren't a typical agenda item for agents. The focus is on role clarity and project significance.
"The change network kick-off includes the change manager defining roles and the sponsor reinforcing project importance to align and motivate agents" (SAP Activate, Change Network Setup).

質問 # 51
......
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