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[General] High-quality Exam ADX261 Review Offer You The Best Authorized Exam Dumps | Admin

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【General】 High-quality Exam ADX261 Review Offer You The Best Authorized Exam Dumps | Admin

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BTW, DOWNLOAD part of Exam4Labs ADX261 dumps from Cloud Storage: https://drive.google.com/open?id=13hU-JuH0akEMGAqAg-FGiU7f5wwahd_S
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Salesforce Focus on What’s Important of ADX261  Exam ReviewBy using the ADX261 desktop practice exam software, you can sit in real exam like scenario. This ADX261 practice exam simulates the complete environment of the actual test so you can overcome your fear about appearing in the Salesforce ADX261 Exam. Exam4Labs has designed this software for your Windows laptops and computers.
Salesforce Administer and Maintain Service Cloud Sample Questions (Q18-Q23):NEW QUESTION # 18
Cloud Kicks' development team must manage multiple projects that compete for limited resources, The team needs to change directions often and start urgent work quickly.
Which step should a consultant recommend completing before beginning the build phase?
  • A. Test
  • B. Enablement
  • C. Design
Answer: C
Explanation:
Before beginning the build phase, especially in environments where projects are numerous and resources are limited, the design phase is crucial. This phase involves planning, creating mock-ups, and defining the project's scope and requirements. It sets a clear direction and ensures that all stakeholders have a shared understanding of the project's goals and how they will be achieved, thereby streamlining the development process and reducing the need for significant changes during the build phase.

NEW QUESTION # 19
A manager has noticed an increase in average case age. This is negatively impacting customer satisfaction.
The manager wants to compare the amount of time that cases have spent within each status during their lifecycle.
Which reporting solution should be recommended?
  • A. Create a report using the Case Snapshot report type.
  • B. Create a report using the Case Lifecycle report type.
  • C. Create a report using the Case Historical Trending report type.
  • D. Create a report using the Case Age report type.
Answer: A

NEW QUESTION # 20
AW Computing sells and supports personal computers and printers. There are times when support reps are unable to solve the customer's product issues over the phone. In those instances, the customer ships the product back to AW Computing for servicing.
What should be implemented to ensure the repairs are completed in a timely manner by technicians with the appropriate skill set?
  • A. Service requests are scheduled using Salesforce Field Service.
  • B. Service requests art assigned by the support reps to trie technician
  • C. Service requests are assigned to a quruc where the technician can accept it.
  • D. Service requests are asstgred to the technician using Omnt-Channel.
Answer: D

NEW QUESTION # 21
Universal Containers (UC) wants to improve case management by assigning cases to agents based on their relevant product specialization. UC also wants to automatically assign agents to the next case to evenly distribute the case workload.
Which Omni-Channel feature meets the requirements?
  • A. Use the Most Available routing model.
  • B. Use Most Cases Closed report.
  • C. Use the agents' Presence Status,
Answer: A
Explanation:
The Most Available routing model in Omni-Channel is designed to distribute work evenly among agents, ensuring a balanced workload. When applied to case management, this feature takes into account the agents' capacity and current workload, routing cases to the agent with the most availability. By also considering agents' skills or product specialization, Omni-Channel can ensure that cases are not only distributed evenly but also assigned to agents with the relevant expertise. This approach optimizes resource utilization, improves response times, and ensures that agents are working on cases that match their specialization, leading to more effective case resolution.

NEW QUESTION # 22
Universal Containers requires that users have the ability to view specific cases, as determined by the Product Type field on the case. When a case is created or closed, an email should be sent only to users who have access to the case.
Which feature should a consultant recommend to meet these requirements?
  • A. Case swarms
  • B. Account teams
  • C. Case teams
Answer: C

NEW QUESTION # 23
......
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The Composite extension is very simple, A paragraph style Valid Braindumps ADX261 Files is a collection of paragraph specifications including horizontal alignment, indentation, spacing beforeor after, word spacing, letter spacing, hyphenation, and ADX261 hanging punctuation) as well as character attributes, such as the font family, font style, and font size.
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