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[General] Intereactive PMI-PMOCP Testing Engine & PMI-PMOCP Valid Test Voucher

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【General】 Intereactive PMI-PMOCP Testing Engine & PMI-PMOCP Valid Test Voucher

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PMI Project Management Office Certified Professional Sample Questions (Q78-Q83):NEW QUESTION # 78
Due to a recent organizational transformation, the PMO has been excluded from strategic meetings and discussions. Although still responsible for program and project performance reporting, business representatives are now bypassing the PMO and directly approaching project managers for specific performance updates.
What actions should the PMO professional take to ensure the PMO remains valued by the organization?
  • A. Redesign the PMO reports based on the type of information the project managers are providing to the business representatives.
  • B. Consult with the business representatives to determine what they would like to change in the reports they are receiving from the PMO.
  • C. Request project managers to continue following the established process of reporting to the PMO.
  • D. Meet with business representatives individually to understand their current needs and adjust the PMO services accordingly.
Answer: D
Explanation:
When a PMO's role is diminished due to organizational change, proactively engaging with business representatives is critical. PMI-PMOCP emphasizesmeeting with key stakeholders individually to understand their evolving needs and expectations. This approach helps the PMO realign its services, rebuild trust, and demonstrate relevance, ensuring it continues to add value.
Redesigning reports (option A) or consulting about reports (option C) are tactical and may follow understanding needs but lack the personal engagement necessary for sustained value. Simply enforcing existing processes (option D) ignores the root cause of bypass behavior.
ReferenceMI Project Management Office Certified Professional (PMI-PMOCP)Examination Content Outline, PMI 2021.PMI-PMOCP Study Guide, Chapter on Strategic Alignment and Stakeholder Management.

NEW QUESTION # 79
A PMO was recently established to support the organization's new strategy following a global restructuring process.
Which two actions should the PMO leader take to effectively identify the expectations of PMO customers?
(Choose 2)
  • A. Conduct one-on-one interviews with C-suite executives to understand their strategic goals and how the PMO can support achieving them.
  • B. Establish a feedback loop with PMO customers to continuously gather insights on how the PMO can better support their needs.
  • C. Survey all employees to gather general feedback on the PMO's role and impact on the organization.
  • D. Analyze past performance reports of the company's projects to create a catalog of services for the PMO.
  • E. Review existing PMO guidelines and processes to ensure alignment with assumed customers' needs.
Answer: A,B
Explanation:
Effectively identifying PMO customer expectations requiresdirect engagement with key stakeholders.
Establishing continuous feedback loops (Option C) promotes ongoing communication and responsiveness.
Conducting one-on-one interviews with executives (Option D) ensures strategic alignment and understanding of top-level goals.
Reviewing guidelines or past reports (Options A and B) provides context but does not substitute for direct stakeholder input. Surveying all employees (Option E) is broad and less focused on PMO customers.
PMI-PMOCP Governance emphasizes stakeholder engagement and feedback as foundational for service alignment.
References:
PMI-PMOCPExam Content Outline, Governance Domain
PMI Practice Standard for Project Management Offices (2013), Stakeholder Engagement PMI PMO Value Ring, Customer Centricity

NEW QUESTION # 80
The executive management team for a healthcare company is discussing the second quarter's low result in the customer satisfaction score, which is a key performance indicator (KPI). One of the executives shares concerns about wasting efforts on projects and initiatives without being able to keep up with competitors and increase the customer satisfaction score.
Which action should the PMO professional take to avoid such a situation?
  • A. Support the reevaluation of the strategic plan by the executives.
  • B. Avoid the customer satisfaction metric analysis when assessing projects.
  • C. Establish a customer experience department.
  • D. Ask to review the customer satisfaction metrics.
Answer: A
Explanation:
To prevent misalignment of projects with strategic goals, the PMO professional shouldsupport the executive team in reevaluating the strategic planto ensure projects directly contribute to critical KPIs like customer satisfaction.
Avoiding metric analysis (Option A) neglects insight. Reviewing metrics (Option C) is necessary but insufficient alone. Establishing new departments (Option D) may help but is a longer-term solution.
PMI-PMOCP Strategic Alignment focuses on aligning strategy and execution to optimize business outcomes.
References:
PMI-PMOCPExam Content Outline, Strategic Alignment Domain
PMI Practice Standard for Benefits Realization Management (2019)
PMI PMO Value Ring, Strategic Alignment

NEW QUESTION # 81
The PMO has decided to expand its services by including project prioritization and status reporting to better visualize project execution.
Which action should the PMO professional take next?
  • A. Conduct regular project audits and reviews to ensure compliance and high quality.
  • B. Develop new services and frameworks to ensure they are appropriately planned for implementation.
  • C. Identify the PMO customers' needs and determine the most effective approach to meet expectations.
  • D. Employ new PMO team members to help provide the requested services.
Answer: C
Explanation:
When expanding PMO services, the first step is toengage with PMO customers to understand their needs and expectations. PMI-PMOCP stresses that customer-centric service design ensures relevance, adoption, and value delivery. By identifying and analyzing needs, the PMO can tailor its approach to prioritization and reporting effectively.
Options B, C, and D are subsequent actions that rely on understanding customer requirements first to be effective.
ReferenceMI Project Management Office Certified Professional (PMI-PMOCP)Examination Content Outline, PMI 2021.PMI-PMOCP Study Guide, Chapter on Service Delivery and Customer Engagement.

NEW QUESTION # 82
A PMO professional is supporting project managers who are implementing a new organization-wide user support system. The PMO professional needs to help the project managers enable change management effectively within the organization. In recent years, similar initiatives have failed because employees were too focused on the negative effects of change. The changes were enforced by sending memos to employees who did not adopt the new processes. The instructions to adopt the new processes did not offer any flexibility.
Which approach should the PMO professional recommend to enable change this time?
  • A. Ensure that all users know exactly what to do in every situation during the change process.
  • B. Enforce the adoption of the new processes with zero tolerance for variations or room for user feedback.
  • C. Build trust and collaboration and communicate a shared vision and goals early in the project.
  • D. Allow users to use social networks to express their negative feelings about the change.
Answer: C
Explanation:
Successful change management requiresbuilding trust, fostering collaboration, and communicating a clear shared visionearly in the project. PMI-PMOCP emphasizes engaging stakeholders positively to overcome resistance and create ownership of change initiatives.
Permitting negative expressions without guidance (option B), rigid enforcement (option C), or overly prescriptive instructions (option D) hinder adoption. Collaborative, transparent communication cultivates acceptance and sustained change.
ReferenceMI Project Management Office Certified Professional (PMI-PMOCP)Examination Content Outline, PMI 2021.PMI-PMOCP Study Guide, Chapter on Change Management and Stakeholder Engagement.

NEW QUESTION # 83
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