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[Hardware] Try Huawei H21-287_V1.0 Questions To Clear Exam in First Endeavor

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【Hardware】 Try Huawei H21-287_V1.0 Questions To Clear Exam in First Endeavor

Posted at 9 hour before      View：3 | Replies：0        Print      Only Author   [Copy Link] 1#
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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions (Q16-Q21):NEW QUESTION # 16
What is the main technical challenge in implementing "screen sharing" within a video chat interaction in AICC?
  • A. The integration with the CRM system.
  • B. The inability of most web browsers to support screen sharing.
  • C. The additional bandwidth and processing power required to capture and transmit the screen content.
  • D. The security risk of exposing sensitive information on the agent's screen.
Answer: C

NEW QUESTION # 17
Which AICC feature allows a customer to start an interaction on one channel (e.g., a mobile app) and continue it seamlessly on another (e.g., a voice call) without repeating information?
  • A. IVR Self-Service
  • B. Omni-channel Continuity
  • C. Voicemail
  • D. Call Transfer
Answer: B

NEW QUESTION # 18
A customer wants to use AI for real-time agent assistance, providing on-screen suggestions during a call. This requires low-latency analysis of the live audio stream. Which architecture is most suitable?
  • A. Rely on the agent to manually request suggestions by clicking a button.
  • B. Use the IVR's speech recognition engine to transcribe the call live.
  • C. Send the audio recording to the cloud AI service after the call ends.
  • D. Integrate a local, on-premises AI processing engine that can analyze the audio stream in near real-time.
Answer: D

NEW QUESTION # 19
When designing an AICC solution for a financial institution that must adhere to PCI DSS compliance for payment processing, what is the most secure method to handle Dual-Tone Multi-Frequency (DTMF) tones entered during an IVR payment sequence?
  • A. Route the call to a dedicated, isolated IVR platform that is entirely outside the AICC environment.
  • B. Record the entire call including DTMF tones and encrypt the recording at rest.
  • C. Use a pause-and-resume recording method to momentarily stop recording during payment entry.
  • D. Implement DTMF masking at the media server level, preventing tones from being stored in call recordings or logs.
Answer: D

NEW QUESTION # 20
For a predictive dialer campaign, which algorithm parameter is most crucial to optimize in order to balance agent utilization and minimize the number of abandoned calls (where a person answers but no agent is available)?
  • A. The dialing ratio (number of lines dialed per available agent).
  • B. The call transfer time.
  • C. The average call duration.
  • D. The time zone of the numbers being dialed.
Answer: A

NEW QUESTION # 21
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