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[General] Technical Salesforce AP-219 Training | AP-219 Original Questions

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【General】 Technical Salesforce AP-219 Training | AP-219 Original Questions

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Salesforce Order Management Administrator Accredited Professional Sample Questions (Q61-Q66):NEW QUESTION # 61
Which object record Is created when customer returns a product after fulfillment?
  • A. Fulfillment Order
  • B. Return Order
  • C. Payment Order Summary
  • D. Order Summary Adjustment
Answer: B
Explanation:
The object record that is created when customer returns a product after fulfillment is Return Order. A Return Order is a record that represents a return request for an order or part of an order. A Return Order has a lookup relationship to both Order Summary and Change Order objects, and it contains information such as the return reason, status, date, etc. Verified Reference:https://help.salesforce.com/s/ar ... rder.htm&type=5

NEW QUESTION # 62
An administrator wants to collect additional information from the customer when they cancel items on an Order Summary. How can the administrator modify the user interface to collect this information?
  • A. Create a workflow rule that fires when an Order Summary is edited with field update actions for each of the questions that needs to be answered
  • B. Create a lightning web component with the additional questions and add it to the Order Summary lightning record page
  • C. Modify the Return Item Flow to collect the additional information
  • D. Copy the Cancel Item Flow and add a screen component with the new questions
Answer: D

NEW QUESTION # 63
A company's service learn should not see Process Exceptions on any Order Summaries. How can an administrator meet these requirements?
  • A. Modify the Order Summary page layout to remove visibility to the Process Exception component for Service team profiles
  • B. Modify the service team profiles to remove access to the lightningcomponent and all associated Apex classes
  • C. Create a copy of the Order Summary lightning record page for theservice team and remove the Process Exceptions component. Activate the lightning record page by profile for all Service team profiles.
  • D. Add a filter to the Process Exception component on the Order Summary lightning record page to hide the component for the service team's Profile
Answer: C

NEW QUESTION # 64
Which object is used to createan invoice?
  • A. Fulfillment Order
  • B. Order
  • C. Shipment
  • D. Order Summary
Answer: D
Explanation:
The Order Summary object is used to create an invoice. An invoice is a document that requests payment from a customer for an order. An invoice can include one or more fulfillment orders and one or more credit memos. A fulfillment order is a record that represents a part of an order that is fulfilled by a specific location. A credit memo is a record that represents a partial or full refund for an order or a fulfillment order. To create an invoice, an administrator can use the Create Invoice Apex action in a flow. The Create Invoice Apex action requires the Order Summary ID as an input parameter and creates an Invoice record associated with the Order Summary record. Reference: Order Management Objects, [Create Invoice Apex Action]

NEW QUESTION # 65
A company sells its products in kits. The company wants the kits to remain grouped together during returns in Order Management so that all parts of the kit are accounted for.
What should theadministrator recommend?
  • A. Add a suffix to the Stock Keeping Unit of the Product which represents Kit status
  • B. Add a custom attribute to the order header only
  • C. Pass the data as is. Order Management will handle the kit.
  • D. Track the individual kit items using custom attributes
Answer: D
Explanation:
The best way for the administrator to recommend tracking the kits so that they remain grouped together during returns in Order Management is to use custom attributes. Custom attributes are fields that can be added to objects to store additional information that is not available in standard fields. The administrator can create custom attributes for the Order Item Summary object to indicate whether an item is part of a kit, and what are the other items in the kit. This way, the kits can be easily identified and handled during returns. Verified Reference:https://documentation.b2c.commer ... stomAttributes.html

NEW QUESTION # 66
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