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Certification CRT-261 Exam Infor | CRT-261 Pdf Free

sophiam545

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Certification CRT-261 Exam Infor | CRT-261 Pdf Free

Posted at 11 hour before      View：16 | Replies：1        Print      Only Author   [Copy Link] 1#
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Salesforce CRT-261 Exam is a proctored, computer-based exam that consists of 60 multiple-choice questions that must be completed within 105 minutes. CRT-261 exam is divided into five sections, each covering a specific area of Service Cloud. These sections include Case Management, Contact Center Analytics, Service Console Customization, Field Service Management, and Service Cloud Automation. To pass the exam, candidates must score at least 68% or higher.
Top Certification CRT-261 Exam Infor bring you Unparalleled CRT-261 Pdf Free for Salesforce Certification Preparation for Service Cloud ConsultantStudying for attending Certification Preparation for Service Cloud Consultant exam pays attention to the method. The good method often can bring the result with half the effort, therefore we in the examination time, and also should know some test-taking skill. The CRT-261 quiz guide on the basis of summarizing the past years, found that many of the questions, the answers have certain rules can be found, either subjective or objective questions, we can find in the corresponding module of similar things in common. To this end, the Certification Preparation for Service Cloud Consultant exam dumps have summarized some types of questions in the qualification examination, so that users will not be confused when they take part in the exam, to have no emphatic answers. It can be said that the template of these questions can be completely applied. The user only needs to write out the routine and step points of the CRT-261 test material, so that we can get good results in the exams.
To prepare for the Salesforce CRT-261 exam, candidates can take advantage of various study materials available online, including self-paced training modules, practice exams, and study guides. Additionally, Salesforce offers instructor-led training, which covers all the topics included in the certification exam. By investing time and effort in preparing for the exam, candidates can acquire the skills and knowledge necessary to pass the Salesforce CRT-261 Exam and earn the Salesforce Certified Service Cloud Consultant certification.
Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q152-Q157):NEW QUESTION # 152
Cloud Kicks recently deployed an Omni-Channel implementation. A set of service agents that handle security-related issues have complained that case records are being routed to them incorrectly.
What should a consultant do first to validate that the Omni-Channel implementation is routing correctly?
  • A. Open the Omni-Channel Supervisor tab.
  • B. Open the relevant record being routed.
  • C. Debug Omni-Channel routing from Setup.
Answer: A
Explanation:
To validate that Omni-Channel routing is functioning correctly, especially when agents report incorrect case routing, the first step should be to open the Omni-Channel Supervisor tab. This tool provides real-time visibility into the routing and handling of work items, allowing consultants to monitor and troubleshoot routing configurations and ensure that cases are directed to the appropriate agents based on predefined criteria.

NEW QUESTION # 153
Universal Containers wants to display a history of all of today's changes to a case in the order that occurred on a single page view. This requirement includes comments, emails, and edit to case fields. What tool should a consultant recommend to implement this requirement?
  • A. Auto launch flow
  • B. Process Builder
  • C. Visualforce custom page Questions & Answers PDF Page 6
  • D. Salesforce Console for Service
Answer: D
Explanation:
Explanation
Salesforce Console for Service is a tool that can implement the requirement of displaying a history of all of today's changes to a case in the order that occurred on a single page view. Salesforce Console for Service is a workspace that allows agents to manage multiple cases and interactions on a single screen. It includes a feed-based layout that shows a history of all the changes to a case, such as comments, emails, and edits to case fields, in chronological order. Verified References: :
https://help.salesforce.com/s/ar ... view.htm&type=5 :
https://help.salesforce.com/s/ar ... outs.htm&type=5

NEW QUESTION # 154
Universal Containers (UC) is coaching new service agents to improve their productivity and service quality.
The agents must understand how to intake a case, mark the required fields for product issues, how to wrap up a case, and how to escalate a case.
Which solution should the consultant advise that service supervisors use to meet these requirements?
  • A. Create an Omni-Flow for routing. Use a Screen Pop that serves a flow and the interaction record for the service agent. Report on the Average Handle Time and CSAT.
  • B. Place a flow in a Flow component on the case record. Add a custom field to the flow for tracking progress. Create a custom report type for providing the metric.
  • C. Set up steps with flows in an Actions & Recommendations deployment. Add the component to the service agent record page. Use Action History to spot check adherence.
Answer: C
Explanation:
Comprehensive and Detailed Explanation:
Actions & Recommendationsin Salesforce allows for the creation of guided processes for agents, ensuring consistency and adherence to best practices. By setting up steps with flows in an Actions & Recommendations deployment, supervisors can provide structured guidance to agents on case intake, field completion, case wrap-up, and escalation procedures. The Action History feature enables supervisors to monitor adherence to these processes.
From Salesforce Help:
"Use the Actions & Recommendations component to walk users through multiple-step procedures, ensuring consistency and adherence to best practices."
-Use the List in the Actions & Recommendations Component
This approach provides a scalable and trackable method for training and guiding new service agents.

NEW QUESTION # 155
Universal Containers is implementing a CTI solution for its inbound service and support contact center. Currently, the company handles only existing customers with support issues. The contact center manager has been tasked with improving sales for the premier support offering. What key metrics can be expected to improve following the CTI implementation? (Choose 2)
  • A. Average days to close
  • B. Average handle time
  • C. First call resolution
  • D. Abandon rate
Answer: C,D

NEW QUESTION # 156
universal Containers (UC) hired agents in an expansion of the contact center. Getting agents up to speed and fully productive is a pnority. UC implemented a standardized agent customer dialog to assist agents.
Which two features should a consultant integrate of the Service Console?
Choose 2 answers
  • A. Path for Cases
  • B. Interaction Log
  • C. Lightning Process Builder
  • D. Lightning Flow for service
Answer: B,D

NEW QUESTION # 157
......
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jessica576

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Posted at 2 hour before        Only Author  2#
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