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[General] CIS-CSM Test Guide Online | Latest CIS-CSM Exam Topics

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【General】 CIS-CSM Test Guide Online | Latest CIS-CSM Exam Topics

Posted at 13 hour before      View：14 | Replies：1        Print      Only Author   [Copy Link] 1#
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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q166-Q171):NEW QUESTION # 166
From which places in ServiceNow can a customer service agent [sn_customerservice_agent] create a case? (Choose three.)
  • A. Special Handling Note
  • B. Incident
  • C. Chat
  • D. Account
  • E. Customer Service Application
Answer: C,D,E

NEW QUESTION # 167
Major Issue Management uses which one of the following capabilities?
  • A. Asset management
  • B. Record producers
  • C. Targeted Communications
  • D. Governance Risk and Control
Answer: C
Explanation:
Explanation

NEW QUESTION # 168
Which social media channels are NOT available out-of-box?
  • A. Twitter
  • B. All of the above
  • C. None of the above
  • D. LinkedIn
  • E. Facebook
Answer: C

NEW QUESTION # 169
Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident. Problem and Change forms. What do you recommend to your customer?
  • A. Create an Access control to hide the unnecessary CIs from the itil users
  • B. Make a show/hide UI action to show only the desired CIs to the itil users
  • C. Use the Principal CI class checkbox, to identify the CI classes that they want visible on the Incident, Problem, and Change forms Most Voted
  • D. Add a Show field to the base cmdb table: Check the Show box on those CI records they want to display; make reference qualifier to display only the CIs with show=true
Answer: C

NEW QUESTION # 170
From what places in SN can an agent create a case? (Choose three.)
  • A. Chat
  • B. Account
  • C. Contact
  • D. Customer Service Application
Answer: B,C,D
Explanation:
Reference:
customer-service-management/reference/r_CustomerServiceCaseForm.htmlc

NEW QUESTION # 171
......
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Posted at 8 hour before        Only Author  2#
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