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FS-Con-101 Real Dumps | FS-Con-101 Training Material

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FS-Con-101 Real Dumps | FS-Con-101 Training Material

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Salesforce Certified Field Service Consultant Sample Questions (Q97-Q102):NEW QUESTION # 97
Universal Containers wants to offer customers a Maintenance Plan that provides 12 monthly checkups.
The customer will call to schedule eachvisit.
How should a Consultant configure the Maintenance Plan to meet this requirement?
  • A. Set Frequency to 1 Month; Generation Timeframe of 1; uncheck Auto-generate work orders.
  • B. Set Frequency to 1 Month; Generation Timeframe of 1; check Auto-generate work orders.
  • C. Set Frequency to 1 Month; Generation Timeframe of 12; check Auto-generate work orders.
  • D. Set Frequency to 1 Month; Generation Timeframe of 12; uncheck Auto-generatework orders.
Answer: D
Explanation:
Frequency is a field on the Maintenance Plan objectthat defines how often work orders should be generated from maintenance plans such as daily, weekly, or monthly[228]. Generation Timeframe is a field on the Maintenance Plan object that defines how many work orders should be generated from maintenance plans at a time such as 1, 2, or 12[229]. Auto-generate work orders is a field on the Maintenance Plan object that enables or disables the automatic generation of work orders from maintenance plans[230]. Setting Frequency to 1 Month; Generation Timeframe of 12; uncheck Auto-generate work orders would allow Universal Containers to offer customers a MaintenancePlan that provides 12 monthly checkups where the customer will call to schedule each visit by creating maintenance plans that generate one work order permonth for 12 months but do not generate them automatically until the customer calls[231]. Setting Frequency to 1 Month; Generation Timeframe of 1; check Auto-generate work orders would not allow Universal Containers to offer customers a Maintenance Plan that provides 12 monthly checkups where the customer will call to schedule each visit. It would create maintenance plans that generate one work order per month for one month and generate them automatically without waiting for customer calls. Setting Frequency to 1 Month; Generation Timeframe of 12; check Auto-generate work orders would not allow Universal Containers to offer customers a Maintenance Plan that provides 12 monthly checkups where the customer will call to schedule each visit. It would create maintenance plans that generate one work order per month for 12 months and generate them automatically without waiting for customer calls. Setting Frequency to 1 Month; Generation Timeframe of 1; uncheck Auto-generate work orders would not allow Universal Container

NEW QUESTION # 98
Universal Containers outsources 100 hours of weekly maintenance to an external Contractor. Jobs are assigned to a Contractor Manager instead of individual external technicians. The Contractor Manager is incharge of updating Service Appointments and Work Orders upon completion.
How should a Consultant implement the requirement?
  • A. Set the individual Technicians as Capacity-Based Service Resources.
  • B. Set the Contractor Manager as a Capacity-Based Service Resource.
  • C. Create the individual Technicians as Service Crew Members.
  • D. Create the Contractor Manager as a Crew Service Resource.
Answer: B
Explanation:
Capacity-Based Service Resources are service resources that have a limited number of hours available for work per day or week[150]. Setting the Contractor Manager as a Capacity-BasedService Resource would allow Universal Containers to outsource 100 hours of weekly maintenance to an external Contractor by setting up criteria such as capacity hours per week equals 100 and capacity type equals weekly[151]. Creating the individual Technicians as Service Crew Members would not work because Service Crew Members are service resources that belong to a crew and share the same service appointments[152]. Setting the individual Technicians as Capacity-Based Service Resources would not work because Universal Containers does not have visibility into the individual external technicians. Creating the Contractor Manager as a Crew Service Resource would not work because Crew Service Resources are service resources that act as leaders or managers of a crew and can assign crew members to service appointments[153]. References: https://help.
salesforce.com/s/articleView?id=sf.fs_service_resources_capacity_based.htm&type=5 https://help.salesforce.
com/s/articleView?id=sf.fs_service_resources_capacity_based_create_edit.htm&type=5 https://help.
salesforce.com/s/articleView?id=sf.fs_service_crews_overview.htm&type=5https://help.salesforce.com/s
/articleView?id=sf.fs_service_crews_create_edit_delete.htm&type=5

NEW QUESTION # 99
Universal Containers's Technicians may be assigned to Jobs with an arrival window to meet the customer appointment time preference.Technicians are also assigned to Jobs without a preferred appointment time.
In which two ways should the Consultant define Operating Hours to meet this requirement?
Choose 2 answers
  • A. The Time Slots for Appointment Booking
  • B. The Due Date of the Service Appointment
  • C. The Maintenance Plan for the Account
  • D. When Service Resources are available for work
Answer: A,D
Explanation:
Operating Hours define when service resources are available for work and when customers can book appointments. The Time Slots for Appointment Booking setting determines how operating hours are divided into time slots that can be assigned to service appointments. The Maintenance Plan for the Account or the Due Date of the Service Appointment do not affect operating hours, but are used to generateand schedule recurring work orders. References: https://help.salesforce.com/s/ar ... fs_operating_hours.
htm&type=5https://help.salesforce.com/s/ar ... lans.htm&type=5

NEW QUESTION # 100
Universal Containers is deploying Field ServiceLightning in Europe, where pricing varies by country.
What Price Book structure is recommended?
  • A. Utilize a custom Price Book specific to each country.
  • B. Utilize a standard Price Book specific to each country.
  • C. Utilize the standard Price Book with pricing rules applied.
  • D. Utilize a custom Price Book with pricing rules applied.
Answer: A
Explanation:
A custom Price Book allows different prices for the same products in different markets. A standard Price Book has the same prices for all markets. Pricing rules arenot available for Field Service Lightning.
References: https://help.salesforce.com/s/ar ... stom.htm&type=5 https://help.
salesforce.com/s/articleView?id=sf.pricebook_standard.htm&type=5https://help.salesforce.com/s/articleView?
id=sf.fs_pricing.htm&type=5

NEW QUESTION # 101
How should a Consultant configure Salesforce Field Service to ensure agents and dispatchers can quickly create Work Orders with the appropriate materials?
  • A. Create Work Types with Work Order Line Items.
  • B. Create Work Types with Products Consumed.
  • C. Create Work Types with Products Required.
  • D. Create Work Types and Locations.
Answer: C
Explanation:
Work Types are templates that define the duration, skills, and products required for a work order or work order line item. By creating Work Types with Products Required, agents and dispatchers can quickly create Work Orders with the appropriate materials. Creating Work Types with Products Consumed or Products Required would not populate products on Work Orders automatically, but would require manual entry or consumption by technicians. Creating Work Types and Locations would not affect products on Work Orders, but would affect scheduling and optimization of service appointments. References:https://help.salesforce.com
/s/articleView?id=sf.fs_work_types.htm&type=5

NEW QUESTION # 102
......
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