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[General] Testking Experience-Cloud-Consultant Learning Materials | Experience-Cloud-Consu

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【General】 Testking Experience-Cloud-Consultant Learning Materials | Experience-Cloud-Consu

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Salesforce Experience Cloud Consultant certification exam consists of 60 multiple-choice questions, and candidates are given 105 minutes to complete the exam. Experience-Cloud-Consultant exam is administered by Salesforce and can be taken online or in-person at a proctored testing center. Experience-Cloud-Consultant Exam covers a range of topics, including designing experience solutions, configuring the user interface, managing user profiles and access, and using analytics to measure success.
Salesforce Certified Experience Cloud Consultant Sample Questions (Q186-Q191):NEW QUESTION # 186
DreamHouse Reality (DR) is switching to a franchise-based business model in order to grow its market share.
Franchises as well as properly appraised at DR, will immediate access to a real estate opportunity in their area as soon, as it crosses a threshold.
What should the Experience Cloud consultant recommend for record sharing?
  • A. Account Hierarchy
  • B. Apex sharing
  • C. Sharing Rule
  • D. Sharing Set
Answer: C

NEW QUESTION # 187
Universal Containers is planning to build a community where customers will be able to view Knowledge articles and chat live with a support agent.
What should the administrator use to configure the chat functionality?
  • A. Service Console and Service Channel
  • B. Experience Builder and Chatter
  • C. Chat Agent Guided Setup Flow and Service Console
  • D. Service Channel and Chatter
Answer: C
Explanation:
To configure the chat functionality, the administrator should use the Chat Agent Guided Setup Flow and Service Console. Chat is a feature that allows customers to chat live with support agents from an Experience Cloud site. The Chat Agent Guided Setup Flow is a tool that walks you through the steps of setting up chat, such as creating chat buttons, chat deployments, chat queues, and chat skills. The Service Console is a workspace that allows agents to manage multiple chat sessions, view customer information, and access other tools and resources.

NEW QUESTION # 188
Bloomington Caregivers (BC) has created a customer Experience site using Experience Cloud that gives customers the ability to pay this, manage appointments, and open cases with support. BC also has a partner Experience site on Experience Cloud. The company's leadership has now decided to extend access to the customer Experience site to its partners and internal Salesforce users so they can collaborate more effectively.
What is the recommended way to add partners and internal users to the customer Expenence site?
  • A. Add the existing partner profiles and internal user profiles to the customer Experience site; this will automatically give users access to the customer site.
  • B. Create business accounts for partners and internal users, enable the accounts as customers, and then create users under these accounts by creating contacts.
  • C. Enable the partner accounts and the internal accounts as customers; the users under these accounts will then automatically gam access to the customer site.
  • D. Configure SSO between the partner site and customer site so partners get access. Also configure SSO between internal org and the customer site so internal users get access to the customer site.
Answer: C
Explanation:
To add partners and internal users to the customer Experience site, the recommended way is to enable the partner accounts and the internal accounts as customers; the users under these accounts will then automatically gain access to the customer site. A customer account is an account that has the Is Customer checkbox enabled. This indicates that the account is part of your customer network and can access your customer Experience site. To enable an existing account as a customer, you need to edit the account record and check the Is Customer checkbox. This will automatically grant access to the customer site to all the users under that account, without creating new user records or profiles.

NEW QUESTION # 189
Ursa Major Solar (UMS) wants to differentiate between the leads created by partners and the leads created by its own Sales team. All lead records are shared with partners: however, some of the information captured by the Sales team on the lead record should not be shared with partners.
Which two steps should UMS take at a minimum in order to meet the requirement?
Choose 2 answers
  • A. Create a separate channel for partners in PRM Workspaces.
  • B. Enable "Lead Sharing" in Digital Experience settings.
  • C. Create Page Layouts for Lead Distribution.
  • D. Create Lead Record Types for Lead Distribution.
Answer: C,D

NEW QUESTION # 190
Universal Containers (UC) updates its Salesforce CMS content often to meet the needs of its customers. The site builder wants to use a template with out-of-the-box components that dynamically update the CMS content on its Experience Cloud site.
Which template should the site builder use?
  • A. Build Your Own (Aura)
  • B. Customer Service
  • C. Salesforce Tabs + Visualforce
  • D. Build Your Own (LWR)
Answer: B

NEW QUESTION # 191
......
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