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[Hardware] Pass4sure C_C4H56_2411 Dumps Pdf & C_C4H56_2411 Relevant Questions

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【Hardware】 Pass4sure C_C4H56_2411 Dumps Pdf & C_C4H56_2411 Relevant Questions

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SAP C_C4H56_2411 Exam Syllabus Topics:
TopicDetails
Topic 1
  • Service Objects: This section targets the proficiency of a Service Operations Specialist and covers the setup of service objects like Registered Products, Installed Base, and Warranty. It looks at how these elements are configured to support service management processes.
Topic 2
  • Basic Setup This section of the exam measures the skills of a System Administrator and covers the initial configuration steps required to set up the SAP Service Cloud Version 2 system for the first time. It assesses the ability to perform foundational setup tasks to ensure the system is ready for use.
Topic 3
  • Personalization and Extensibility: This part assesses the expertise of a Solution Customization Expert and involves managing personalization, extension fields, validations, and determinations. It looks at how users can tailor and extend the system to meet specific business needs.
Topic 4
  • Master Data: This part evaluates the knowledge of a Data Management Specialist and focuses on setting up master data within the system. It includes configuring essential entities such as Account, Contact, Product, Organization, and employees to support business operations.| User Management: This domain tests the abilities of an Access Control Manager and involves managing the creation of users and business roles, including assigning the appropriate authorizations. It ensures the secure and efficient administration of user access within the platform.
Topic 5
  • Integration: This domain targets the skills of an Integration Architect and covers the various integration scenarios supported by SAP Service Cloud Version 2. It assesses the ability to connect the system with other applications and services.
Topic 6
  • Service Elements: This part of the exam is designed for a Service Process Designer and covers the configuration of Service Level Agreements (SLAs), categories, and case routing. It assesses the ability to define and manage service elements that impact customer support workflows.

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q11-Q16):NEW QUESTION # 11
Which of the following actions can be performed in relation to registered products? Note: There are 2 correct answers to this question.
  • A. Maintain a bill of materials
  • B. Assign a technician
  • C. Establish a hierarchy
  • D. Define an expiration date
Answer: B,C

NEW QUESTION # 12
Which options can be used to control the access rights of a user? Note: There are 2 correct answers to this question.
  • A. Create territory hierarchy levels
  • B. Assign employee to organizational unit
  • C. Assign restriction rules
  • D. Remove personal data from the business user
Answer: B,C

NEW QUESTION # 13
You want to assign employees, status, a service catalog, and a hierarchy to cases. Which of the following configuration options is correct? Note: Scroll down to view all possible answer options.
  • A.
  • B.
  • C.
  • D.
Answer: B

NEW QUESTION # 14
Which master data is synchronized bidirectionally between SAP S/4HANA and SAP Service Cloud Version 2?
  • A. Account hierarchy
  • B. Employee
  • C. Product
  • D. Account
Answer: D

NEW QUESTION # 15
What steps are required to determine the GOLD service level? Note: There are 2 correct answers to this question.
  • A. Create and activate a new service level called 'GOLD' in the Case Designer.
  • B. Create and activate a new service level called 'GOLD' for escalated cases.
  • C. Create and activate a service level determination rule where the condition is: WHEN Escalation Status == 'ESCALATED' THEN Service Level is GOLD
  • D. Create and activate a service level determination rule where the condition is: WHEN Priority == 'Immediate' THEN Service Level is GOLD
Answer: A,D
Explanation:
To determine the GOLD service level in SAP Service Cloud V2, administrators must create and activate a new service level called 'GOLD' in the Case Designer to define the SLA parameters. Additionally, a service level determination rule must be created and activated with the condition WHEN Priority == 'Immediate' THEN Service Level is GOLD to assign the GOLD service level based on case priority. According to SAP documentation, "Creating and activating a service level in the Case Designer and defining determination rules with conditions like Priority are required to apply the GOLD service level." Creating a service level for escalated cases (C) is too specific and not a standard step. A rule based on Escalation Status (D) is possible but not the primary condition described for GOLD service level determination.
Reference:
SAP Help Portal: Service Level Configuration in SAP Service Cloud V2
SAP Community: SLA Determination Rules

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